Solve wired network problems, Poor physical connection | HP M477fnw

Solve wired network problems

Introduction

Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.

●Poor physical connection

●The computer is using the incorrect IP address for the printer

●The computer is unable to communicate with the printer

●The printer is using incorrect link and duplex settings for the network

●New software programs might be causing compatibility problems

●The computer or workstation might be set up incorrectly

●The printer is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating

systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection

1.Verify that the printer is attached to the correct network port using a cable of the correct length.

2.Verify that cable connections are secure.

3.Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit.

4.If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer

1.Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page.

2.If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

3.If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4.If the IP address is correct, delete the printer and then add it again.

The computer is unable to communicate with the printer

1.Test network communication by pinging the network. a. Open a command-line prompt on your computer.

154 Chapter 9 Solve problems

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HP M477fnw Solve wired network problems, Poor physical connection, Computer is unable to communicate with the printer

Contents

Color LaserJet Pro MFP M477 Page HP Color LaserJet Pro MFP M477 Copyright and License Trademark Credits Table of contents Ordering Supplies and accessories Customer self-repair parts EWS Open HP Utility 111 129 165 Enww Product overview Printer front view Product viewsPrinter front view Printer back view Control-panel view Printer back view Control-panel view Reset button Home screen layout How to use the touchscreen control panel Product specifications Technical specifications Copy and Scan Operating system Print driver installed Supported operating systems Mobile printing solutions Printer dimensions Printer fully closed Printer fully open 2Dimensions for the M477fdn and M477fdw models 1Operating-environment specifications Environment Recommended Allowed Printer hardware setup and software installation Paper trays Introduction Load paper into Tray 1 multipurpose trayLoad paper into Tray 1 multipurpose tray Load paper into Tray 1 multipurpose tray Paper type Output How to load paper Tray 1 paper orientation Load paper into Tray Load paper into TrayLoad paper into Tray Tray 2 paper orientation Load paper into the tray Enww Tray 2 paper orientation 123 Load and print envelopes Print envelopes Envelope orientation Supplies, accessories, and parts Customer self-repair parts Order supplies, accessories, and partsSupplies and accessories Ordering Description Self-replacement Part number Options Replace the toner cartridges Description Cartridge number Part number Remove and replace the toner cartridges Replace the toner cartridges Supplies, accessories, and parts Remove the toner cartridge from the opened packaging shell Supplies, accessories, and parts Enww Supplies, accessories, and parts Print How to print Windows Print tasks Windows Automatically print on both sides Windows Manually print on both sides Windows Enww Select the paper type Windows Print multiple pages per sheet WindowsAdditional print tasks Enww Automatically print on both sides OS How to print OSPrint tasks OS Manually print on both sides OS Print multiple pages per sheet OS Select the paper type OS Enww Step one Install the USB storage device Set up the printer for job storageBefore you begin Step two Update the print driver Create a stored job Windows Mode Description PIN protected Job deletion Proof and Hold Personal Job Delete a stored job Mode Description PIN protected Job deletion Quick CopyPrint a stored job Stored Job Wi-Fi Direct Settings On/Off Wi-Fi Direct and NFC Printing wireless models onlyEnable or disable Wi-Fi Direct Mobile printing Change the printer Wi-Fi Direct name HP ePrint via email HP ePrint software EPrint Settings Enable Web ServicesAirPrint Android embedded printing Step two Print USB documents Step one Access USB files on the printerUse walk-up USB printing Option one Print documents Image Size Paper Size Paper Type Number of Copies Option two Print photosLighter/Darker Print Copy Make a copy Copy on both sides duplex Additional copy tasks Make a copy Copy on both sides automatically Copy on both sides duplexCopy on both sides manually Additional copy tasks Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software OS Scan to a USB flash drive Set up the Scan to Network Folder feature Method one Use the Scan to Network Folder Wizard Windows Enww Step one Access the HP Embedded Web Server EWS Step two Configure the Scan to Network Folder feature Set up the Scan to Network Folder feature on a Mac HP Embedded Web Server EWS opens Enww Scan to a network folder Touch the Scan to Network Folder item Enww Step one Access the HP Embedded Web Server EWS Step two Configure the Scan to E-mail feature Enww Step four Configure the default E-mail Options Step three Add contacts to the E-mail Address Book Set up the Scan to E-mail feature on a Mac Enww Step three Add contacts to the E-mail Address Book Enww Scan to email Touch Scan to E-mail Touch Send an E-mail Additional scan tasks Set up to send and receive faxes Send a fax Fax Before starting Set up to send and receive faxesIdentify the phone connection type Set up the fax Dedicated phone line Continue to Configure the fax time, date, and header on Shared voice/fax line Shared voice/fax line with an answering machine Configure the fax time, date, and header HP Embedded Web Server EWS and HP Device Toolbox Windows HP Fax Setup WizardPrinter control panel Continue to Run a fax test on Run a fax test Web browser Send a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Fax Manage the product Use HP Web Services applications Touch HP Web Services Touch Enable Web Services Change the product connection type Windows Manage the product System tab Tab or section Description Home tabPrint tab Scan tab HP Web Services tabTab or section Description Fax tab Networking tab HP Utility features Advanced configuration with HP Utility for OSOpen HP Utility Duplex Mode Power ManagementUpdate Firmware Network Settings MFP printers only Scan to Network Folder Scan to E-mailMFP printers only Network folder Printer sharing disclaimer View or change network settings Configure IP network settingsRename the printer on a network Link speed and duplex settings Network Setup Link Speed Product security features System Setup Energy Settings Sleep/Auto Off After Energy-conservation settingsSet the Sleep/Auto Off After setting Print with EconoMode System Setup Energy Settings Shut Down After Set the Delay Shut Down settingSystem Setup Energy Settings Delay Shut Down HP Web Jetadmin Update the firmware Method one Update the firmware using the control panel Enww Solve problems Customer support Control panel help system Restore the factory-set defaults Change the Very Low settings For printers with fax capability Order supplies Product does not pick up paper or misfeeds Printer does not pick up paper 1Size markings for Tray 1 or the multipurpose tray Printer picks up multiple sheets of paper 4Roller locations for Tray 1 or the multipurpose tray Enww 6Stack-height markings 8Size markings for Tray 1 or the multipurpose tray Open the document-feeder access cover Solve problems Clear paper jams System Setup Paper setupExperiencing frequent or recurring paper jams? Select Configuration Report Paper jam locations Clear paper jams in the document feeder Solve problems Clear paper jams in Tray Solve problems Reinstall Tray Reopen Tray 1 and load paper into the tray Clear paper jams in Tray Clear paper jams in the rear door and the fuser area Solve problems Clear paper jams in the output bin Clear paper jams in the duplexer duplex models only Improve print quality Check the paper-type setting for the print jobCheck the paper type setting Windows Print from a different software program Check the paper type setting OS Check toner-cartridge status Visually inspect the toner cartridge Clean the productPrint a cleaning Check the scanner glass for dirt and smudges Step two Check the environment Step one Use paper that meets HP specificationsCheck paper and the printing environment Step three Set the individual tray alignment Adjust color settings Windows Change the color theme System Setup Print Quality Color Calibration Check the EconoMode settingsCalibrate the printer to align the colors HP PCL 6 driver Try a different print driverHP PCL.6 driver HP PCL-6 driver HP UPD PCL Improve copy and scan image quality Check the scanner glass for dirt and smudges Check the paper settings Eliminate lines or streaks when using the document feederCheck the image adjustment settings Resolution and color guidelines Optimize for text or pictures Edge-to-edge copying Setting Recommended useColor Enww Improve fax image quality Check the fit-to-page setting Check the send-fax resolution settingsCheck the error-correction settings Open the Fax Resolution menu Solve problems Send to a different fax machine Check the senders fax machine Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the printer Computer is unable to communicate with the printer Computer or workstation might be set up incorrectly Printer is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklist Cannot connect more computers to the wireless printer Perform a wireless network diagnostic test Network does not appear in the wireless networks listWireless network is not functioning Reduce interference on a wireless network Enww Fax troubleshooting checklist Solve general fax problems Solve fax problemsFax troubleshooting checklist Service Fax Service Open the Error Correction menu Solve general fax problemsFaxes are sending slowly Open the Advanced Setup menu Open the Fax Resolution menu Open the Advanced Setup menuFax quality is poor Open the Default Paper Size menu Fax cuts off or prints on two pages Solve problems Index Glass, cleaning 139, 145 Help, control panel 113 Scanner Enww Page CF377-90919* *CF377-90919