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HP M477fnw manual Clear paper jams in the duplexer duplex models only

Models: M477fnw

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Clear paper jams in the duplexer (duplex models only)

Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1.At the rear of the printer, open the duplexer.

2.Remove any jammed or damaged sheets of paper.

CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

3.Close the duplexer.

136 Chapter 9 Solve problems

ENWW

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HP M477fnw manual Clear paper jams in the duplexer duplex models only

Contents

Color LaserJet Pro MFP M477 Page HP Color LaserJet Pro MFP M477 Copyright and License Trademark CreditsTable of contents Ordering Supplies and accessories Customer self-repair parts EWS Open HP Utility 111 129 165 Enww Product overview Printer front view Product viewsPrinter front view Printer back view Control-panel view Printer back view Control-panel view Reset button Home screen layoutHow to use the touchscreen control panel Product specifications Technical specificationsCopy and Scan Operating system Print driver installed Supported operating systemsMobile printing solutions Printer dimensions Printer fully closed Printer fully open2Dimensions for the M477fdn and M477fdw models 1Operating-environment specifications Environment Recommended AllowedPrinter hardware setup and software installation Paper trays Introduction Load paper into Tray 1 multipurpose trayLoad paper into Tray 1 multipurpose tray Load paper into Tray 1 multipurpose tray Paper type Output How to load paper Tray 1 paper orientationLoad paper into Tray Load paper into TrayLoad paper into Tray Tray 2 paper orientation Load paper into the tray Enww Tray 2 paper orientation 123Load and print envelopes Print envelopesEnvelope orientation Supplies, accessories, and parts Order supplies, accessories, and parts Supplies and accessoriesCustomer self-repair parts OrderingDescription Self-replacement Part number Options Replace the toner cartridges Description Cartridge number Part numberRemove and replace the toner cartridges Replace the toner cartridgesSupplies, accessories, and parts Remove the toner cartridge from the opened packaging shell Supplies, accessories, and parts Enww Supplies, accessories, and parts Print How to print Windows Print tasks WindowsAutomatically print on both sides Windows Manually print on both sides WindowsEnww Select the paper type Windows Print multiple pages per sheet WindowsAdditional print tasks Enww How to print OS Print tasks OSAutomatically print on both sides OS Manually print on both sides OSPrint multiple pages per sheet OS Select the paper type OSEnww Step one Install the USB storage device Set up the printer for job storageBefore you begin Step two Update the print driver Create a stored job WindowsMode Description PIN protected Job deletion Proof and Hold Personal JobMode Description PIN protected Job deletion Quick Copy Print a stored jobDelete a stored job Stored JobWi-Fi Direct and NFC Printing wireless models only Enable or disable Wi-Fi DirectWi-Fi Direct Settings On/Off Mobile printingChange the printer Wi-Fi Direct name HP ePrint via emailHP ePrint software EPrint Settings Enable Web ServicesAirPrint Android embedded printing Step one Access USB files on the printer Use walk-up USB printingStep two Print USB documents Option one Print documentsImage Size Paper Size Paper Type Number of Copies Option two Print photosLighter/Darker Print Copy Make a copy Copy on both sides duplex Additional copy tasksMake a copy Copy on both sides automatically Copy on both sides duplexCopy on both sides manually Additional copy tasks Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software OS Scan to a USB flash drive Set up the Scan to Network Folder feature Method one Use the Scan to Network Folder Wizard WindowsEnww Step one Access the HP Embedded Web Server EWS Step two Configure the Scan to Network Folder featureSet up the Scan to Network Folder feature on a Mac HP Embedded Web Server EWS opens Enww Scan to a network folder Touch the Scan to Network Folder itemEnww Step one Access the HP Embedded Web Server EWS Step two Configure the Scan to E-mail feature Enww Step four Configure the default E-mail Options Step three Add contacts to the E-mail Address BookSet up the Scan to E-mail feature on a Mac Enww Step three Add contacts to the E-mail Address Book Enww Scan to email Touch Scan to E-mail Touch Send an E-mailAdditional scan tasks Set up to send and receive faxes Send a fax FaxBefore starting Set up to send and receive faxesIdentify the phone connection type Set up the fax Dedicated phone lineContinue to Configure the fax time, date, and header on Shared voice/fax lineShared voice/fax line with an answering machine Configure the fax time, date, and header HP Fax Setup Wizard Printer control panelHP Embedded Web Server EWS and HP Device Toolbox Windows Continue to Run a fax test onRun a fax test Web browserSend a fax Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entriesSend a fax from the software Fax Manage the product Use HP Web Services applications Touch HP Web Services Touch Enable Web ServicesChange the product connection type Windows Manage the product System tab Tab or section Description Home tabPrint tab HP Web Services tab Tab or section Description Fax tabScan tab Networking tabHP Utility features Advanced configuration with HP Utility for OSOpen HP Utility Power Management Update FirmwareDuplex Mode Network SettingsMFP printers only Scan to Network Folder Scan to E-mailMFP printers only Network folder Printer sharing disclaimer View or change network settings Configure IP network settingsRename the printer on a network Link speed and duplex settings Network Setup Link Speed Product security features Energy-conservation settings Set the Sleep/Auto Off After settingSystem Setup Energy Settings Sleep/Auto Off After Print with EconoModeSystem Setup Energy Settings Shut Down After Set the Delay Shut Down settingSystem Setup Energy Settings Delay Shut Down HP Web Jetadmin Update the firmware Method one Update the firmware using the control panelEnww Solve problems Customer support Control panel help system Restore the factory-set defaults Change the Very Low settings For printers with fax capabilityOrder supplies Product does not pick up paper or misfeeds Printer does not pick up paper1Size markings for Tray 1 or the multipurpose tray Printer picks up multiple sheets of paper 4Roller locations for Tray 1 or the multipurpose trayEnww 6Stack-height markings 8Size markings for Tray 1 or the multipurpose tray Open the document-feeder access cover Solve problems Clear paper jams System Setup Paper setupExperiencing frequent or recurring paper jams? Select Configuration Report Paper jam locationsClear paper jams in the document feeder Solve problems Clear paper jams in Tray Solve problems Reinstall Tray Reopen Tray 1 and load paper into the tray Clear paper jams in Tray Clear paper jams in the rear door and the fuser area Solve problems Clear paper jams in the output bin Clear paper jams in the duplexer duplex models only Check the paper-type setting for the print job Check the paper type setting WindowsImprove print quality Print from a different software programCheck the paper type setting OS Check toner-cartridge statusClean the product Print a cleaningVisually inspect the toner cartridge Check the scanner glass for dirt and smudgesStep one Use paper that meets HP specifications Check paper and the printing environmentStep two Check the environment Step three Set the individual tray alignmentAdjust color settings Windows Change the color themeSystem Setup Print Quality Color Calibration Check the EconoMode settingsCalibrate the printer to align the colors Try a different print driver HP PCL.6 driverHP PCL 6 driver HP PCL-6 driverHP UPD PCL Improve copy and scan image quality Check the scanner glass for dirt and smudgesCheck the paper settings Eliminate lines or streaks when using the document feederCheck the image adjustment settings Resolution and color guidelines Optimize for text or picturesEdge-to-edge copying Setting Recommended useColor Enww Improve fax image quality Check the send-fax resolution settings Check the error-correction settingsCheck the fit-to-page setting Open the Fax Resolution menuSolve problems Send to a different fax machine Check the senders fax machineSolve wired network problems Computer is using the incorrect IP address for the printerPoor physical connection Computer is unable to communicate with the printerComputer or workstation might be set up incorrectly Printer is disabled, or other network settings are incorrectSolve wireless network problems Wireless connectivity checklistCannot connect more computers to the wireless printer Network does not appear in the wireless networks list Wireless network is not functioningPerform a wireless network diagnostic test Reduce interference on a wireless networkEnww Solve fax problems Fax troubleshooting checklistFax troubleshooting checklist Solve general fax problems Service Fax ServiceOpen the Error Correction menu Solve general fax problemsFaxes are sending slowly Open the Advanced Setup menu Open the Fax Resolution menu Open the Advanced Setup menuFax quality is poor Open the Default Paper Size menu Fax cuts off or prints on two pagesSolve problems Index Glass, cleaning 139, 145 Help, control panel 113 Scanner Enww Page CF377-90919* *CF377-90919