Clear paper jams in the rear door and the fuser area | HP M477fnw

Clear paper jams in the rear door and the fuser area

Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

1.Open the rear door.

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HP M477fnw manual Clear paper jams in the rear door and the fuser area

Contents

Color LaserJet Pro MFP M477 Page HP Color LaserJet Pro MFP M477 Trademark Credits Copyright and License Table of contents Ordering Supplies and accessories Customer self-repair parts EWS Open HP Utility 111 129 165 Enww Product overview Printer front view Product viewsPrinter front view Printer back view Control-panel view Printer back view Control-panel view Home screen layout Reset button How to use the touchscreen control panel Technical specifications Product specifications Copy and Scan Supported operating systems Operating system Print driver installed Mobile printing solutions Printer fully closed Printer fully open Printer dimensions 2Dimensions for the M477fdn and M477fdw models Environment Recommended Allowed 1Operating-environment specifications Printer hardware setup and software installation Paper trays Introduction Load paper into Tray 1 multipurpose trayLoad paper into Tray 1 multipurpose tray Load paper into Tray 1 multipurpose tray Tray 1 paper orientation Paper type Output How to load paper Load paper into Tray Load paper into TrayLoad paper into Tray Tray 2 paper orientation Load paper into the tray Enww 123 Tray 2 paper orientation Print envelopes Load and print envelopes Envelope orientation Supplies, accessories, and parts Supplies and accessories Order supplies, accessories, and partsCustomer self-repair parts Ordering Description Self-replacement Part number Options Description Cartridge number Part number Replace the toner cartridges Replace the toner cartridges Remove and replace the toner cartridges Supplies, accessories, and parts Remove the toner cartridge from the opened packaging shell Supplies, accessories, and parts Enww Supplies, accessories, and parts Print Print tasks Windows How to print Windows Manually print on both sides Windows Automatically print on both sides Windows Enww Select the paper type Windows Print multiple pages per sheet WindowsAdditional print tasks Enww Print tasks OS How to print OSAutomatically print on both sides OS Manually print on both sides OS Select the paper type OS Print multiple pages per sheet OS Enww Step one Install the USB storage device Set up the printer for job storageBefore you begin Create a stored job Windows Step two Update the print driver Personal Job Mode Description PIN protected Job deletion Proof and Hold Print a stored job Mode Description PIN protected Job deletion Quick CopyDelete a stored job Stored Job Enable or disable Wi-Fi Direct Wi-Fi Direct and NFC Printing wireless models onlyWi-Fi Direct Settings On/Off Mobile printing HP ePrint via email Change the printer Wi-Fi Direct name HP ePrint software EPrint Settings Enable Web ServicesAirPrint Android embedded printing Use walk-up USB printing Step one Access USB files on the printerStep two Print USB documents Option one Print documents Image Size Paper Size Paper Type Number of Copies Option two Print photosLighter/Darker Print Make a copy Copy on both sides duplex Additional copy tasks Copy Make a copy Copy on both sides automatically Copy on both sides duplexCopy on both sides manually Additional copy tasks Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software OS Scan to a USB flash drive Method one Use the Scan to Network Folder Wizard Windows Set up the Scan to Network Folder feature Enww Step two Configure the Scan to Network Folder feature Step one Access the HP Embedded Web Server EWS Set up the Scan to Network Folder feature on a Mac HP Embedded Web Server EWS opens Enww Touch the Scan to Network Folder item Scan to a network folder Enww Step one Access the HP Embedded Web Server EWS Step two Configure the Scan to E-mail feature Enww Step three Add contacts to the E-mail Address Book Step four Configure the default E-mail Options Set up the Scan to E-mail feature on a Mac Enww Step three Add contacts to the E-mail Address Book Enww Touch Scan to E-mail Touch Send an E-mail Scan to email Additional scan tasks Fax Set up to send and receive faxes Send a fax Before starting Set up to send and receive faxesIdentify the phone connection type Dedicated phone line Set up the fax Shared voice/fax line Continue to Configure the fax time, date, and header on Shared voice/fax line with an answering machine Configure the fax time, date, and header Printer control panel HP Fax Setup WizardHP Embedded Web Server EWS and HP Device Toolbox Windows Continue to Run a fax test on Web browser Run a fax test Fax from the flatbed scanner Send a fax Use speed dials and group-dial entries Fax from the document feeder Send a fax from the software Fax Manage the product Touch HP Web Services Touch Enable Web Services Use HP Web Services applications Change the product connection type Windows Manage the product System tab Tab or section Description Home tabPrint tab Tab or section Description Fax tab HP Web Services tabScan tab Networking tab HP Utility features Advanced configuration with HP Utility for OSOpen HP Utility Update Firmware Power ManagementDuplex Mode Network Settings MFP printers only Scan to Network Folder Scan to E-mailMFP printers only Network folder Printer sharing disclaimer View or change network settings Configure IP network settingsRename the printer on a network Link speed and duplex settings Network Setup Link Speed Product security features Set the Sleep/Auto Off After setting Energy-conservation settingsSystem Setup Energy Settings Sleep/Auto Off After Print with EconoMode System Setup Energy Settings Shut Down After Set the Delay Shut Down settingSystem Setup Energy Settings Delay Shut Down HP Web Jetadmin Method one Update the firmware using the control panel Update the firmware Enww Solve problems Customer support Control panel help system Restore the factory-set defaults For printers with fax capability Change the Very Low settings Order supplies Printer does not pick up paper Product does not pick up paper or misfeeds 1Size markings for Tray 1 or the multipurpose tray 4Roller locations for Tray 1 or the multipurpose tray Printer picks up multiple sheets of paper Enww 6Stack-height markings 8Size markings for Tray 1 or the multipurpose tray Open the document-feeder access cover Solve problems Clear paper jams System Setup Paper setupExperiencing frequent or recurring paper jams? Paper jam locations Select Configuration Report Clear paper jams in the document feeder Solve problems Clear paper jams in Tray Solve problems Reinstall Tray Reopen Tray 1 and load paper into the tray Clear paper jams in Tray Clear paper jams in the rear door and the fuser area Solve problems Clear paper jams in the output bin Clear paper jams in the duplexer duplex models only Check the paper type setting Windows Check the paper-type setting for the print jobImprove print quality Print from a different software program Check toner-cartridge status Check the paper type setting OS Print a cleaning Clean the productVisually inspect the toner cartridge Check the scanner glass for dirt and smudges Check paper and the printing environment Step one Use paper that meets HP specificationsStep two Check the environment Step three Set the individual tray alignment Change the color theme Adjust color settings Windows System Setup Print Quality Color Calibration Check the EconoMode settingsCalibrate the printer to align the colors HP PCL.6 driver Try a different print driverHP PCL 6 driver HP PCL-6 driver HP UPD PCL Check the scanner glass for dirt and smudges Improve copy and scan image quality Check the paper settings Eliminate lines or streaks when using the document feederCheck the image adjustment settings Optimize for text or pictures Resolution and color guidelines Edge-to-edge copying Setting Recommended useColor Enww Improve fax image quality Check the error-correction settings Check the send-fax resolution settingsCheck the fit-to-page setting Open the Fax Resolution menu Solve problems Check the senders fax machine Send to a different fax machine Computer is using the incorrect IP address for the printer Solve wired network problemsPoor physical connection Computer is unable to communicate with the printer Printer is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Cannot connect more computers to the wireless printer Wireless network is not functioning Network does not appear in the wireless networks listPerform a wireless network diagnostic test Reduce interference on a wireless network Enww Fax troubleshooting checklist Solve fax problemsFax troubleshooting checklist Solve general fax problems Service Fax Service Open the Error Correction menu Solve general fax problemsFaxes are sending slowly Open the Advanced Setup menu Open the Fax Resolution menu Open the Advanced Setup menuFax quality is poor Fax cuts off or prints on two pages Open the Default Paper Size menu Solve problems Index Glass, cleaning 139, 145 Help, control panel 113 Scanner Enww Page CF377-90919* *CF377-90919