IBM 201 Device/Problem, Symptom, Suggested action, Service processor, problems, Software problem

Table 5. Engine troubleshooting symptoms and suggested actions (continued)

Device/Problem	Symptom	Suggested action
	A serial device does not	Verify that:
	work.	1.	The device is compatible with the appliance.
		2.	The serial port is enabled and is assigned a unique address.
		3.	Make sure that the device is not connected to the
			management port C.
			Note: The management C connector is the same as a serial
			port connector, but it is used only by the ISMP, and is not
			available for use by the operating system. This port does not
			appear in the Configuration/Setup Utility program menus; it
			can be configured using Netfinity Manager.
		If the problem still exists, call for service.
Service processor	Netfinity Service	Disconnect the appliance from all electrical sources, wait for 30
problems	Processor Manager	seconds, reconnect the appliance to the electrical sources, and
	reports a general	restart the appliance.
	monitor failure	If a problem remains, call for service.
Software problem	Suspected software	To determine if problems are caused by the software, verify that:
	problem.	1.	Four appliance has the minimum memory requirements
			needed to use the software. For memory requirements, refer
			to the information that comes with the software.
			Note: If you have just installed an adapter or memory, you
			might have a memory address conflict.
		2.	The software is designed to operate on your appliance.
		3.	Other software works on your appliance.
		4.	The software that you are using works on another system.
		If you received any error messages when using the software
		program, refer to the information that comes with the software for
		a description of the messages and solutions to the problem.
		If the items above are correct and the problem remains, contact
		your place of purchase.
Universal Serial Bus	A USB device does not	Verify that:
(USB) port problems	work.	1.	You are not trying to use a USB device during POST if you
			have a standard (non-USB) keyboard attached to the
			keyboard port.
			Note: If a standard (non-USB) keyboard is attached to the
			keyboard port, then the USB is disabled and no USB device
			will work during POST.
		2.	The correct USB device driver is installed.
		3.	Your operating system supports USB devices.
		If the problem still exists, call for service.

56NAS 200 User’s Reference