IBM 201 manual Getting help by telephone, Appendix B. Getting help, service, and information

Getting help by telephone

During the warranty period, you can get help and information by telephone through the IBM Support Center. Expert technical-support representatives are available to assist you with questions you might have on the following:

vSetting up your Network Attached Storage appliance

vArranging for service

vArranging for overnight shipment of customer-replaceable parts

In addition, if you purchased a Network Attached Storage appliance, you are eligible for IBM up-and-running support for 90 days after installation. This service provides assistance for:

vSetting up your appliance

vLimited configuration assistance

Please have the following information ready when you call:

vMachine Type and Model

vSerial numbers of your appliance and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

If possible, be at your computer when you call.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.1

1. Response time will vary depending on the number and complexity of incoming calls.

Appendix B. Getting help, service, and information 85