IBM 201 manual Troubleshooting the Intel PRO 1000 XT Server adapter

Table 9. Gigabit Ethernet SX adapter troubleshooting chart (continued)

Gigabit adapter problem	Suggested Action
LINK LED is not On	Check the following:
	1.	Ensure that you have loaded the adapter driver
	2.	Check all connections at the adapter and the buffered repeater or switch
	3.	Try another port on the buffered repeater or switch
	4.	Ensure that the buffered repeater or switch port is configured for 1000 Mbps and
		full-duplex.
	5.	Try changing the auto-negotiation setting on the link partner, if possible
RX or TX LED is no On	Check the following:
	1.	Ensure that you have loaded the adapter driver
	2.	Network might be idle; try logging in from a workstation
	3.	The adapter is not transmitting or receiving data; try another adapter

Troubleshooting the Intel PRO 1000 XT Server adapter

Use Table 10 to find solutions to the Intel PRO 1000 XT Server adapter problems that have definite symptoms.

See “Testing the Ethernet adapters with Intel PROSet II” on page 65 for information on testing the adapter.

Table 10. Intel PRO 1000 XT Server adapter troubleshooting chart

Adapter problem	Suggested Action
The NAS 200 cannot find the	v Make sure the adapter is seated firmly in the slot.
adapter	v Download the latest drivers from the Intel support web site:
	http://www.intel.com/network
	v Try a different PCI busmaster slot. See your server’s documentation to identify
	busmaster slots.
	v Check to see if your motherboard has the latest BIOS.
	v Make sure your PCI slots are v2.2 compatible.
	v Try rebooting the computer.
	v Try a different Intel adapter.
Diagnostics pass but the	v Check the responding link partner.
connection fails	v Make sure the cable is securely attached, is the proper type and does not exceed
	the recommended lengths.
	v Try another cable.
	v Try running the Sender-Responder diagnostic Test.
	v Make sure the duplex mode and speed setting on the adapter matches the
	setting on the switch.
	v For NetWare, make sure you specify the correct frame type in the
	AUTOEXEC.NCF file.
Another adapter stopped	v Make sure the cable is connections are correct. Make sure your PCI BIOS is
working after you installed the	current.
adapter	v Check for interrupt conflicts and sharing problems. Make sure the other adapter
	supports shared interrupts. Also, make sure your operating system supports
	shared interrupts.
	v Unload all PCI device drivers, then reload all drivers.
	v Try reseating the most recently installed adapter.

Chapter 7. Troubleshooting 67