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IBM 201 manual Hardcopy publications shipped with the NAS, Related publications, Web sites

Models: 201

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This book describes such operational and administrative activities as:

–Using the configuration utilities

–Administering the NAS 200

–Troubleshooting

–Using the Recovery and Supplementary CDs

v Storage Unit Installation and User’s Guide GA27-4259

This book provides instructions for installing and replacing components in your IBM 5194 TotalStorage Network Attached Storage Storage Unit. It also provides information on troubleshooting the unit.

Hardcopy publications shipped with the NAS 200

The following publications are shipped in hardcopy and are also provided in softcopy form at www.ibm.com/storage/support/nas/techdocs:

vHardware Installation Guide, GA27-4262

vRelease Notes

This document provides any changes that were not available at the time this book was produced.

Related publications

The following publications contain additional information about the NAS 200:

vIBM 5194 TotalStorage Network Attached Storage 200 (Models 201 and 226) Hardware Installation Guide GA27–4262

vIBM 5194 TotalStorage Network Attached Storage 200 (Models 201 and 226) Service Guide GA27–0400

vIBM 5194 TotalStorage Network Attached Storage 200 (Models 201 and 226) Storage Unit Installation and User’s Guide GA27–4259

vThe following information is provided on the Documentation CD that came with the appliance:

–ServeRAID Adapter Installation and User’s Guide

–UM Services User’s Guide

Web sites

The following Web site has additional and up-to-date information about the NAS 200:

vhttp://www.ibm.com/storage/nas

vhttp://www.ibm.com/storage/support/nas

xiiNAS 200 User’s Reference

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IBM 201 manual Hardcopy publications shipped with the NAS, Related publications, Web sites

Contents

User’s Reference IBM TotalStorage Network Attached StorageModels 201 and ReleaseFirst Edition November Contents Chapter 2. Configuration and administration toolsChapter 4. Storage configuration Chapter 5. Completing setupChapter 6. Additional administrative functions Chapter 8. Using the Recovery and Supplementary CDsAppendix B. Getting help, service, and information Appendix C. Engine POST messagesIBM Glossary of Storage Networking Terms Contentsvi NAS 200 User’s Reference Figures Diagnostics panel LEDsBoot block jumper location Battery removalviii NAS 200 User’s Reference Tables x NAS 200 User’s Reference About this book Who should read this bookFrequently used terms PublicationsHardcopy publications shipped with the NAS Related publicationsWeb sites Chapter 1. Introduction Roadmap for setting up and configuring the NAS Microsoft Windows Terminal ServicesMicrosoft Services for UNIX IBM Advanced Appliance Configuration Utility agentStep 1 - Initial network setup “Chapter 3. Getting started” on page Step 2 - Define storage “Chapter 4. Storage configuration” on pageStep 3 - Completing setup “Chapter 5. Completing setup” on page 4 NAS 200 User’s Reference Chapter 2. Configuration and administration tools Using a keyboard, monitor, and mouse for setup and configurationTerminal Services Client Administration ToolMain functions IBM Advanced Appliance Configuration Utility IAACU Universal Manageability ServicesWindows 2000 for Network Attached Storage Chapter 2. Configuration and administration toolsTerminal Services and the IBM NAS Administration Console Connecting to the desktop through Terminal Services2. Click Start → Run IBM NAS Administration console Determining who is using the network-attached storageIBM Advanced Appliance Configuration Utility IAACU Agent IAACU ConsoleDiscovering NAS 200 Appliances v The Tree View Panev The Information Pane Using Families and Groups in the Tree View v All Appliancesv Families v Orphaned Externally Configured Appliances v Orphaned Appliancesv Conflicting Network Addresses Creating a Family To create a FamilyDefault Gateway Max IP AddressSubnet Mask No AllocationUniversal Manageability Services System requirementsStarting UM Services Launching UM Services from the configuration utility Windows 2000 for Network Attached Storage2. Click Start Web-Based Management Telnet Server support SNMP supportMethods for setting up your NAS Installing the IBM Advanced Appliance Configuration UtilityChapter 3. Getting started Accessing Universal Management Services Initial setup and configurationMaintenance Date and Time Network SetupEnabling National Language Support NLS v French v German v Japanese v Spanish 22 NAS 200 User’s ReferenceChapter 4. Storage configuration ServeRAID configurationUpdating the ServeRAID BIOS, firmware, and device drivers RAID technologySolving ServeRAID problems Initial storage configuration of the NASCreating arrays and logical drives v Configuring the ServeRAID controllerFormat the logical drives 26 NAS 200 User’s Reference Chapter 5. Completing setup Defining Windows users and groupsDefining local Windows users and groups 1. Click Local UsersGiving storage access to Windows domain users and groups Defining UNIX users and groupsv Click Identification Using a local UNIX name space 1 Click Show user maps 1 Click Show group maps30 NAS 200 User’s Reference Using the UNIX name space on an NIS domain 1 Click Show user mapsCreating shares 4. Click New1 Click Show group maps 32 NAS 200 User’s Reference9. Click OK. The new share should appear in the list of shares 34 NAS 200 User’s Reference Chapter 6. Additional administrative functions NAS Backup AssistantRestoring using the NT Backup panel Backup OperationsPersistent Images Global Settings Volume SettingsVolumes NameRead-only or read-write Retention valueRestore Persistent Images Disaster RecoverySchedules Creating a recovery disk Backing up the system driveStatic IP addressing If you have multiple 10/100 Ethernet adapters Restoring the system driveGranting user access to persistent image files 42 NAS 200 User’s ReferencePSM notes Fault tolerance Ethernet adapter teamingIntel Ethernet adapter teaming Alacritech Ethernet adapter teaming Load balancing46 NAS 200 User’s Reference Chapter 7. Troubleshooting Engine troubleshooting and diagnosticsEngine diagnostic tools overview v POST beep codes, error messages, and error logsIdentifying problems using LEDs Power-supply LEDsTable 3. Power-supply LEDS Chapter 7. TroubleshootingLight-path diagnostics Diagnostics panelLight-path diagnostics Figure 1. Diagnostics panel LEDs1. All known problems are resolved 2. The system is restarted Engine troubleshooting charts Page Device/Problem SymptomSuggested action MonitorDevice/Problem SymptomOption problems Power problemsDevice/Problem SymptomService processor problemsPower problems Recovering BIOS Replacing the battery To replace the battery 5. Reinstall the appliance cover and connect the cables Adapter troubleshooting and diagnostics Network connection problemsIntegrated Ethernet adapter Integrated Ethernet adapter troubleshooting chart Ethernet adapter problemSuggested Action Troubleshooting the 10/100 PCI Ethernet adapter Table 8. 10/100 PCI Ethernet adapter troubleshooting chartTesting the Ethernet adapters with Intel PROSet Gigabit Ethernet SX adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chartTroubleshooting the Intel PRO 1000 XT Server adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chart continuedTable 10. Intel PRO 1000 XT Server adapter troubleshooting chart 68 NAS 200 User’s Reference Troubleshooting the Alacritech Quad-Port 10/100 Ethernet adapter Indicator lightsTroubleshooting the ServeRAID-4Lx and 4H Testing the Quad-Port 10/100 Ethernet adapterPOST ISPR error procedures ServeRAID-4x problems and actions Do not press F5. Doing so changes the configuration9ZXX thru BZXX FFFF or other code not listedTesting the ServeRAID 4x adapter Table 12. ServeRAID-4x problems and actionsTroubleshooting the Integrated System Management Processor 2. Select Backup IPS ServeRaid ConfigEnter Run Adapter Self-testsTroubleshooting the Remote Supervisor Adapter v Hardware Status and Information v Configuration Settingsv Update System Management firmware Testing SCSI Adapters 76 NAS 200 User’s ReferenceChapter 8. Using the Recovery and Supplementary CDs Using the Recovery Enablement Diskette and Recovery CD Set78 NAS 200 User’s Reference Using the Supplementary CD ContentsDirectory Name Services for UNIX Appendix A. Notices Trademarks IBM Netfinity Netfinity Advanced System Management Netfinity ManagerServeRAID ServerGuide TotalStorage Appendix B. Getting help, service, and information Service supportBefore you call for service Getting customer support and serviceGetting help by telephone Appendix B. Getting help, service, and information86 NAS 200 User’s Reference Power-on self-test POST Appendix C. Engine POST messagesPOST beep code descriptions No beepsTwo short beeps Three short beepsRepeating short beeps One long and one short beepPOST beep codes Table 15. POST beep codesboot reset. See the Hardware Installation Guide Table 15. POST beep codes continued90 NAS 200 User’s Reference Symptom POST error messages Table 17. POST error messages continued 94 NAS 200 User’s Reference Error 96 NAS 200 User’s Reference Event/error logs POST diagnostic programsStarting the diagnostic programs Text messagesPassed User Aborted2. Power on the NAS 200 and watch the screen Diagnostic error message tables Viewing the test logError Code 102 NAS 200 User’s Reference Error Code 104 NAS 200 User’s Reference Error Code MeaningFRU/action 405-XXX-00N106 NAS 200 User’s Reference IBM Glossary of Storage Networking Terms NumericsThis glossary includes terms and definitions from ATM see asynchronous transfer mode ASM see advanced system managementBIOS see Basic Input/Output System AUI see attachment unit interfacebonded interface see bond group bps see bits per secondCHAP see Challenge Handshake Authorization Protocol CDDI see Copper Distributed Data InterfaceCIFS see Windows networking DHCP see Dynamic Host Configuration Protocol CRC see cyclic redundancy check CRU see customer-replaceable unitDDP see distributed data processing DLR see dynamic link routine DMA see Direct Memory Access distributed data processing DDP. Synonym for distributed processingDNS see domain name system EIA see Electronic Industries AssociationESD see electrostatic discharge ESM see environmental service monitor fiber optic cable see optical cableFIR see File Image Restore FIC see File Image CaptureFRU see field-replaceable unit FTP see File Transfer Protocol FVC see floating virtual connectionHTTP see Hypertext Transfer Protocol IETF see Internet Engineering Task ForceIP see Internet Protocol LDAP see Lightweight Directory Access Protocol LAN see local area networkLBG see load-balancing group MES see miscellaneous equipment specification LSFR0H see Low-smoke fire-retardant zero halogenLS0H see Low-smoke zero halogen NIS see network information services multicast address see LAN multicastN see Newton NDMP see network data management protocolPPS see per port switching PCI see Peripheral Component InterconnectPCNFS see personal-computer network file system PCNFSD see personal-computer NFS daemonRAM see random access memory PSM see Persistent Storage ManagerRAID see redundant array of independent disks SCSI see small computer system interfaceSTP see shielded twisted pair SVN see switched virtual network SNMP see Simple Network Management ProtocolTCP see Transmission Control Protocol TCP/IP see Transmission Control Protocol/Internet ProtocolTSM see Tivoli Storage Manager USB see universal serial busVLAN see virtual local area network VLUN see virtual logical unitWINS see Windows Internet Naming Service 124 NAS 200 User’s Reference Index A Page Page GA27-4263-01