IBM 201 manual Before you call for service, Getting customer support and service

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information

If possible, be at your computer when you call.

A compatible monitor, keyboard, and mouse may be required for some service activities.

The following items are not covered:

vReplacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX.

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM’s warranty terms.

Before you call for service

Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your Model 200. Also, be sure to read the information in any README files that come with your software.

Your Model 200 comes with documentation that contains troubleshooting procedures and explanations of error messages. The documentation that comes with your appliance also contains information about the diagnostic tests you can perform.

If you receive a POST error code or beep code when you turn on your Network Attached Server appliance, refer to the POST error-message charts in your hardware documentation. If you do not receive a POST error code or beep code, but suspect a hardware problem, refer to the troubleshooting information in your hardware documentation or run the diagnostic tests.

If you suspect a software problem, consult the documentation (including any

README files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM Network Attached Storage appliance entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need.

Getting help online: www.ibm.com/storage/support/nas

Here you can visit a support page that is specific to your hardware, complete with FAQs, parts information, technical hints and tips, technical publications, and downloadable files, if applicable.

84NAS 200 User’s Reference