Adapter troubleshooting and diagnostics | IBM 201 guide

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IBM 201 manual Adapter troubleshooting and diagnostics, Integrated Ethernet adapter, Network connection problems

Contents

Models 201 and User’s ReferenceIBM TotalStorage Network Attached Storage Release First Edition November Chapter 4. Storage configuration ContentsChapter 2. Configuration and administration tools Chapter 5. Completing setup Appendix B. Getting help, service, and information Chapter 6. Additional administrative functionsChapter 8. Using the Recovery and Supplementary CDs Appendix C. Engine POST messages IBM Glossary of Storage Networking Terms Contents vi NAS 200 User’s Reference Boot block jumper location FiguresDiagnostics panel LEDs Battery removal viii NAS 200 User’s Reference Tables x NAS 200 User’s Reference Frequently used terms About this bookWho should read this book Publications Web sites Hardcopy publications shipped with the NASRelated publications Chapter 1. Introduction Microsoft Services for UNIX Roadmap for setting up and configuring the NASMicrosoft Windows Terminal Services IBM Advanced Appliance Configuration Utility agent Step 3 - Completing setup “Chapter 5. Completing setup” on page Step 1 - Initial network setup “Chapter 3. Getting started” on pageStep 2 - Define storage “Chapter 4. Storage configuration” on page 4 NAS 200 User’s Reference Chapter 2. Configuration and administration tools Using a keyboard, monitor, and mouse for setup and configuration Main functions Terminal Services ClientAdministration Tool Windows 2000 for Network Attached Storage IBM Advanced Appliance Configuration Utility IAACUUniversal Manageability Services Chapter 2. Configuration and administration tools 2. Click Start → Run Terminal Services and the IBM NAS Administration ConsoleConnecting to the desktop through Terminal Services IBM Advanced Appliance Configuration Utility IBM NAS Administration consoleDetermining who is using the network-attached storage IAACU Agent IAACU Console v The Information Pane Discovering NAS 200 Appliancesv The Tree View Pane v Families Using Families and Groups in the Tree Viewv All Appliances v Conflicting Network Addresses v Orphaned Externally Configured Appliancesv Orphaned Appliances Creating a Family To create a Family Subnet Mask Default GatewayMax IP Address No Allocation Universal Manageability Services System requirements Starting UM Services 2. Click Start Web-Based Management Launching UM Services from the configuration utilityWindows 2000 for Network Attached Storage Telnet Server support SNMP support Chapter 3. Getting started Methods for setting up your NASInstalling the IBM Advanced Appliance Configuration Utility Accessing Universal Management Services Initial setup and configuration Enabling National Language Support NLS Maintenance Date and TimeNetwork Setup v French v German v Japanese v Spanish 22 NAS 200 User’s Reference Updating the ServeRAID BIOS, firmware, and device drivers Chapter 4. Storage configurationServeRAID configuration RAID technology Creating arrays and logical drives Solving ServeRAID problemsInitial storage configuration of the NAS v Configuring the ServeRAID controller Format the logical drives 26 NAS 200 User’s Reference Defining local Windows users and groups Chapter 5. Completing setupDefining Windows users and groups 1. Click Local Users v Click Identification Giving storage access to Windows domain users and groupsDefining UNIX users and groups Using a local UNIX name space 30 NAS 200 User’s Reference 1 Click Show user maps1 Click Show group maps Using the UNIX name space on an NIS domain 32 NAS 200 User’s Reference Creating shares4. Click New 9. Click OK. The new share should appear in the list of shares 34 NAS 200 User’s Reference Restoring using the NT Backup panel Chapter 6. Additional administrative functionsNAS Backup Assistant Backup Operations Persistent Images Global Settings Volume Settings Read-only or read-write VolumesName Retention value Schedules Restore Persistent ImagesDisaster Recovery Static IP addressing Creating a recovery diskBacking up the system drive If you have multiple 10/100 Ethernet adapters Restoring the system drive Granting user access to persistent image files 42 NAS 200 User’s Reference PSM notes Intel Ethernet adapter teaming Fault toleranceEthernet adapter teaming Alacritech Ethernet adapter teaming Load balancing 46 NAS 200 User’s Reference Engine diagnostic tools overview Chapter 7. TroubleshootingEngine troubleshooting and diagnostics v POST beep codes, error messages, and error logs Identifying problems using LEDs Power-supply LEDs Table 3. Power-supply LEDS Chapter 7. Troubleshooting Figure 1. Diagnostics panel LEDs Light-path diagnosticsDiagnostics panel MEM PS1 CPU PS2 PCI A PS3 PCI B NON PCI C OVER VRM NMI DASD TEMP 1. All known problems are resolved 2. The system is restarted Engine troubleshooting charts Page Monitor 54 NAS 200 User’s Reference Serial port problems Option problemsPower problems USB port problems Service processorSoftware problem Universal Serial Bus Power problems Recovering BIOS Replacing the battery To replace the battery 5. Reinstall the appliance cover and connect the cables Integrated Ethernet adapter Adapter troubleshooting and diagnosticsNetwork connection problems Suggested Action Integrated Ethernet adapter troubleshooting chartEthernet adapter problem Troubleshooting the 10/100 PCI Ethernet adapter Table 8. 10/100 PCI Ethernet adapter troubleshooting chart Testing the Ethernet adapters with Intel PROSet Gigabit Ethernet SX adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chart Table 10. Intel PRO 1000 XT Server adapter troubleshooting chart Troubleshooting the Intel PRO 1000 XT Server adapterTable 9. Gigabit Ethernet SX adapter troubleshooting chart continued 68 NAS 200 User’s Reference Troubleshooting the Alacritech Quad-Port 10/100 Ethernet adapter Indicator lights Troubleshooting the ServeRAID-4Lx and 4H Testing the Quad-Port 10/100 Ethernet adapter POST ISPR error procedures 9ZXX thru BZXX ServeRAID-4x problems and actionsDo not press F5. Doing so changes the configuration FFFF or other code not listed Testing the ServeRAID 4x adapter Table 12. ServeRAID-4x problems and actions Enter Troubleshooting the Integrated System Management Processor2. Select Backup IPS ServeRaid Config Run Adapter Self-tests Troubleshooting the Remote Supervisor Adapter Testing SCSI Adapters 76 NAS 200 User’s Reference Chapter 8. Using the Recovery and Supplementary CDs Using the Recovery Enablement Diskette and Recovery CD Set 78 NAS 200 User’s Reference Directory Name Using the Supplementary CDContents Services for UNIX Appendix A. Notices ServeRAID ServerGuide TotalStorage TrademarksIBM Netfinity Netfinity Advanced System Management Netfinity Manager Appendix B. Getting help, service, and information Service support Before you call for service Getting customer support and service Getting help by telephone Appendix B. Getting help, service, and information 86 NAS 200 User’s Reference POST beep code descriptions Power-on self-test POSTAppendix C. Engine POST messages No beeps Repeating short beeps Two short beepsThree short beeps One long and one short beep POST beep codes Table 15. POST beep codes 90 NAS 200 User’s Reference boot reset. See the Hardware Installation GuideTable 15. POST beep codes continued Symptom POST error messages Table 17. POST error messages continued 94 NAS 200 User’s Reference Error 96 NAS 200 User’s Reference Event/error logs POST diagnostic programs Passed Starting the diagnostic programsText messages User Aborted 2. Power on the NAS 200 and watch the screen Diagnostic error message tables Viewing the test log Error Code 102 NAS 200 User’s Reference Error Code 104 NAS 200 User’s Reference 415-XXX-000 405-XXX-00NAdapter in PCI slot N Cable 106 NAS 200 User’s Reference This glossary includes terms and definitions from IBM Glossary of Storage Networking TermsNumerics ASM see advanced system management ATM see asynchronous transfer mode bonded interface see bond group BIOS see Basic Input/Output SystemAUI see attachment unit interface bps see bits per second CIFS see Windows networking CHAP see Challenge Handshake Authorization ProtocolCDDI see Copper Distributed Data Interface DDP see distributed data processing DHCP see Dynamic Host Configuration ProtocolCRC see cyclic redundancy check CRU see customer-replaceable unit DNS see domain name system DLR see dynamic link routine DMA see Direct Memory Accessdistributed data processing DDP. Synonym for distributed processing EIA see Electronic Industries Association ESD see electrostatic discharge ESM see environmental service monitor fiber optic cable see optical cable FRU see field-replaceable unit FTP see File Transfer Protocol FIR see File Image RestoreFIC see File Image Capture FVC see floating virtual connection IP see Internet Protocol HTTP see Hypertext Transfer ProtocolIETF see Internet Engineering Task Force LBG see load-balancing group LDAP see Lightweight Directory Access ProtocolLAN see local area network LS0H see Low-smoke zero halogen MES see miscellaneous equipment specificationLSFR0H see Low-smoke fire-retardant zero halogen N see Newton NIS see network information servicesmulticast address see LAN multicast NDMP see network data management protocol PCNFS see personal-computer network file system PPS see per port switchingPCI see Peripheral Component Interconnect PCNFSD see personal-computer NFS daemon RAID see redundant array of independent disks RAM see random access memoryPSM see Persistent Storage Manager SCSI see small computer system interface TCP see Transmission Control Protocol STP see shielded twisted pair SVN see switched virtual networkSNMP see Simple Network Management Protocol TCP/IP see Transmission Control Protocol/Internet Protocol VLAN see virtual local area network TSM see Tivoli Storage ManagerUSB see universal serial bus VLUN see virtual logical unit WINS see Windows Internet Naming Service 124 NAS 200 User’s Reference Index A Page Page GA27-4263-01