Troubleshooting the Remote Supervisor Adapter | IBM 201 specification

I2C Interface Test:	Passed
Main Application Checksum:	Passed
Boot Sector Checksum:	Passed
Current System Management Adapter Status
Current BIST Results:
SRAM Memory Test:	Passed
Serial Port 1 Test :	Passed
Serial Port 2 Test:	Passed
NVRAM Memory Test	Passed
Realtime Clock Test	Passed
Programmable Gate Array Test:	Passed
I2C Interface Test:	Passed
Main Application Checksum:	Passed
Boot Sector Checksum:	Passed
Onboard Ethernet Hardware Test:	Passed
PCI EEPROM Initialization Test:	Passed

5.When you are finished viewing this information, press Esc to return to the main option menu. Remove the CD then restart the NAS 200 engine.

Troubleshooting the Remote Supervisor Adapter

1.Insert the Remote Supervisor Adapter Support CD into the CD-ROM drive and restart the engine. If the engine does not boot from the CD-ROM, use POST/BIOS setup to configure the CD-ROM drive as a boot device.

2.After the engine boots, the main option menu appears. The main menu contains the following selections:

vHardware Status and Information

vConfiguration Settings

vUpdate System Management firmware

3.Use the up and down arrow keys to select Hardware Status and Information and press Enter. The Hardware Status and Information menu contains the list of devices with the following diagnostic test results:


	System Management Processor Communication		: Passed
->	Built in Self Test Status	: Passed
	Boot Sector Code Revision ...	:16, Build ID: CNET15A
	Main Application Code Revision	:16, Build ID: TUET15A

4.Use the up and down arrow keys to select the device you want to look at in more detail. Press Enter. You will see a list of tests and results on the device:

Current System Management Processor Status

Current BIST Results:
SRAM Memory Test:	Passed
Serial Port 1 Test :	Passed
Serial Port 2 Test:	Passed
NVRAM Memory Test	Passed
Realtime Clock Test	Passed
Programmable Gate Array Test:	Passed
I2C Interface Test:	Passed
Main Application Checksum:	Passed
Boot Sector Checksum:	Passed
Current System Management Adapter Status
Current BIST Results:
SRAM Memory Test:	Passed
Serial Port 1 Test :	Passed
Serial Port 2 Test:	Passed
NVRAM Memory Test	Passed
Realtime Clock Test	Passed

Chapter 7. Troubleshooting 75

Image 87

IBM 201 manual Troubleshooting the Remote Supervisor Adapter, v Hardware Status and Information v Configuration Settings

Contents

Release User’s ReferenceIBM TotalStorage Network Attached Storage Models 201 and First Edition November Chapter 5. Completing setup ContentsChapter 2. Configuration and administration tools Chapter 4. Storage configuration Appendix C. Engine POST messages Chapter 6. Additional administrative functionsChapter 8. Using the Recovery and Supplementary CDs Appendix B. Getting help, service, and information Contents IBM Glossary of Storage Networking Terms vi NAS 200 User’s Reference Battery removal FiguresDiagnostics panel LEDs Boot block jumper location viii NAS 200 User’s Reference Tables x NAS 200 User’s Reference Publications About this bookWho should read this book Frequently used terms Hardcopy publications shipped with the NAS Related publicationsWeb sites Chapter 1. Introduction IBM Advanced Appliance Configuration Utility agent Roadmap for setting up and configuring the NASMicrosoft Windows Terminal Services Microsoft Services for UNIX Step 1 - Initial network setup “Chapter 3. Getting started” on page Step 2 - Define storage “Chapter 4. Storage configuration” on pageStep 3 - Completing setup “Chapter 5. Completing setup” on page 4 NAS 200 User’s Reference Using a keyboard, monitor, and mouse for setup and configuration Chapter 2. Configuration and administration tools Terminal Services Client Administration ToolMain functions Chapter 2. Configuration and administration tools IBM Advanced Appliance Configuration Utility IAACUUniversal Manageability Services Windows 2000 for Network Attached Storage Terminal Services and the IBM NAS Administration Console Connecting to the desktop through Terminal Services2. Click Start → Run IBM NAS Administration console Determining who is using the network-attached storageIBM Advanced Appliance Configuration Utility IAACU Console IAACU Agent Discovering NAS 200 Appliances v The Tree View Panev The Information Pane Using Families and Groups in the Tree View v All Appliancesv Families Creating a Family To create a Family v Orphaned Externally Configured Appliancesv Orphaned Appliances v Conflicting Network Addresses No Allocation Default GatewayMax IP Address Subnet Mask System requirements Universal Manageability Services Starting UM Services Launching UM Services from the configuration utility Windows 2000 for Network Attached Storage2. Click Start Web-Based Management SNMP support Telnet Server support Methods for setting up your NAS Installing the IBM Advanced Appliance Configuration UtilityChapter 3. Getting started Initial setup and configuration Accessing Universal Management Services Maintenance Date and Time Network SetupEnabling National Language Support NLS 22 NAS 200 User’s Reference v French v German v Japanese v Spanish RAID technology Chapter 4. Storage configurationServeRAID configuration Updating the ServeRAID BIOS, firmware, and device drivers v Configuring the ServeRAID controller Solving ServeRAID problemsInitial storage configuration of the NAS Creating arrays and logical drives Format the logical drives 26 NAS 200 User’s Reference 1. Click Local Users Chapter 5. Completing setupDefining Windows users and groups Defining local Windows users and groups Giving storage access to Windows domain users and groups Defining UNIX users and groupsv Click Identification Using a local UNIX name space 1 Click Show user maps 1 Click Show group maps30 NAS 200 User’s Reference Using the UNIX name space on an NIS domain Creating shares 4. Click New32 NAS 200 User’s Reference 9. Click OK. The new share should appear in the list of shares 34 NAS 200 User’s Reference Backup Operations Chapter 6. Additional administrative functionsNAS Backup Assistant Restoring using the NT Backup panel Persistent Images Volume Settings Global Settings Retention value VolumesName Read-only or read-write Restore Persistent Images Disaster RecoverySchedules Creating a recovery disk Backing up the system driveStatic IP addressing Restoring the system drive If you have multiple 10/100 Ethernet adapters 42 NAS 200 User’s Reference Granting user access to persistent image files PSM notes Fault tolerance Ethernet adapter teamingIntel Ethernet adapter teaming Load balancing Alacritech Ethernet adapter teaming 46 NAS 200 User’s Reference v POST beep codes, error messages, and error logs Chapter 7. TroubleshootingEngine troubleshooting and diagnostics Engine diagnostic tools overview Power-supply LEDs Identifying problems using LEDs Chapter 7. Troubleshooting Table 3. Power-supply LEDS MEM PS1 CPU PS2 PCI A PS3 PCI B NON PCI C OVER VRM NMI DASD TEMP Light-path diagnosticsDiagnostics panel Figure 1. Diagnostics panel LEDs 1. All known problems are resolved 2. The system is restarted Engine troubleshooting charts Page 54 NAS 200 User’s Reference Monitor Option problems Power problemsSerial port problems Universal Serial Bus Service processorSoftware problem USB port problems Power problems Recovering BIOS Replacing the battery To replace the battery 5. Reinstall the appliance cover and connect the cables Adapter troubleshooting and diagnostics Network connection problemsIntegrated Ethernet adapter Integrated Ethernet adapter troubleshooting chart Ethernet adapter problemSuggested Action Table 8. 10/100 PCI Ethernet adapter troubleshooting chart Troubleshooting the 10/100 PCI Ethernet adapter Testing the Ethernet adapters with Intel PROSet Table 9. Gigabit Ethernet SX adapter troubleshooting chart Gigabit Ethernet SX adapter Troubleshooting the Intel PRO 1000 XT Server adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chart continuedTable 10. Intel PRO 1000 XT Server adapter troubleshooting chart 68 NAS 200 User’s Reference Indicator lights Troubleshooting the Alacritech Quad-Port 10/100 Ethernet adapter Testing the Quad-Port 10/100 Ethernet adapter Troubleshooting the ServeRAID-4Lx and 4H POST ISPR error procedures FFFF or other code not listed ServeRAID-4x problems and actionsDo not press F5. Doing so changes the configuration 9ZXX thru BZXX Table 12. ServeRAID-4x problems and actions Testing the ServeRAID 4x adapter Run Adapter Self-tests Troubleshooting the Integrated System Management Processor2. Select Backup IPS ServeRaid Config Enter Troubleshooting the Remote Supervisor Adapter 76 NAS 200 User’s Reference Testing SCSI Adapters Using the Recovery Enablement Diskette and Recovery CD Set Chapter 8. Using the Recovery and Supplementary CDs 78 NAS 200 User’s Reference Using the Supplementary CD ContentsDirectory Name Services for UNIX Appendix A. Notices Trademarks IBM Netfinity Netfinity Advanced System Management Netfinity ManagerServeRAID ServerGuide TotalStorage Service support Appendix B. Getting help, service, and information Getting customer support and service Before you call for service Appendix B. Getting help, service, and information Getting help by telephone 86 NAS 200 User’s Reference No beeps Power-on self-test POSTAppendix C. Engine POST messages POST beep code descriptions One long and one short beep Two short beepsThree short beeps Repeating short beeps Table 15. POST beep codes POST beep codes boot reset. See the Hardware Installation Guide Table 15. POST beep codes continued90 NAS 200 User’s Reference Symptom POST error messages Table 17. POST error messages continued 94 NAS 200 User’s Reference Error 96 NAS 200 User’s Reference POST diagnostic programs Event/error logs User Aborted Starting the diagnostic programsText messages Passed 2. Power on the NAS 200 and watch the screen Viewing the test log Diagnostic error message tables Error Code 102 NAS 200 User’s Reference Error Code 104 NAS 200 User’s Reference Cable 405-XXX-00NAdapter in PCI slot N 415-XXX-000 106 NAS 200 User’s Reference IBM Glossary of Storage Networking Terms NumericsThis glossary includes terms and definitions from ATM see asynchronous transfer mode ASM see advanced system management bps see bits per second BIOS see Basic Input/Output SystemAUI see attachment unit interface bonded interface see bond group CHAP see Challenge Handshake Authorization Protocol CDDI see Copper Distributed Data InterfaceCIFS see Windows networking DHCP see Dynamic Host Configuration Protocol CRC see cyclic redundancy check CRU see customer-replaceable unitDDP see distributed data processing EIA see Electronic Industries Association DLR see dynamic link routine DMA see Direct Memory Accessdistributed data processing DDP. Synonym for distributed processing DNS see domain name system fiber optic cable see optical cable ESD see electrostatic discharge ESM see environmental service monitor FVC see floating virtual connection FIR see File Image RestoreFIC see File Image Capture FRU see field-replaceable unit FTP see File Transfer Protocol HTTP see Hypertext Transfer Protocol IETF see Internet Engineering Task ForceIP see Internet Protocol LDAP see Lightweight Directory Access Protocol LAN see local area networkLBG see load-balancing group MES see miscellaneous equipment specification LSFR0H see Low-smoke fire-retardant zero halogenLS0H see Low-smoke zero halogen NDMP see network data management protocol NIS see network information servicesmulticast address see LAN multicast N see Newton PCNFSD see personal-computer NFS daemon PPS see per port switchingPCI see Peripheral Component Interconnect PCNFS see personal-computer network file system SCSI see small computer system interface RAM see random access memoryPSM see Persistent Storage Manager RAID see redundant array of independent disks TCP/IP see Transmission Control Protocol/Internet Protocol STP see shielded twisted pair SVN see switched virtual networkSNMP see Simple Network Management Protocol TCP see Transmission Control Protocol VLUN see virtual logical unit TSM see Tivoli Storage ManagerUSB see universal serial bus VLAN see virtual local area network WINS see Windows Internet Naming Service 124 NAS 200 User’s Reference Index A Page Page GA27-4263-01