Error Recovery, ERP code Procedure/Description | IBM 4560SLX

	TROUBLESHOOTING
	AND ERROR RECOVERY
		ERROR, FAULT,
		MALFUNCTION
		Determine Suspected
		Error Type
	PLATFORM		GENERAL DRIVE
	No FSC displayed.		FSC and ERP displayed
	Normal front panel operation		on touch screen
	Cycle the power		Follow the ERP on
	to the library		touch screen
	Retry		Find FSC in Table 7
	Check configuration	Follow the ERP in Table 6
	(see Chapter 3)	Follow the ERP in Table 6
	(see Chapter 3)
	Call Technical Support		Call Technical Support
		CARTRIDGE ERROR
	FSC might be displayed
		Cartridge will not eject
	Normal operation impossible

Figure 54. Troubleshooting flow chart

Table 6 lists ERPs reported on the touch screen of the library. This list includes only those procedures that can be safely performed by a user. For a list of FSCs and their related ERPs, see Table 7 on page 49.

Table 6. Error recovery procedures

ERP code

Procedure/Description

CCycle power to the library using the power option on the touch screen. Wait 30 seconds to power on again.

DTurn off power to the library and inspect connectors and cables.

FInvalid operation. Select parameters correctly and try again.

G Call IBM technical support.

484560SLX Tape Library: User’s Guide

Image 58

IBM 4560SLX warranty Error Recovery, ERP code Procedure/Description

Contents

4560SLX Tape Library User’s Guide Page 4560SLX Tape Library User’s Guide Page Contents Appendix C. Specifications Safety Vi 4560SLX Tape Library User’s Guide Preface Product Registration Viii 4560SLX Tape Library User’s Guide Configurations ContentsIntroduction Library interfaces Front panel Library Indicators Magazine doors Magazines Mail slots Power supply Power supply Tape drives Library controller board Robotics Library controller adapter and PCI slots Multi-module library systems Library robotics Introduction 10 4560SLX Tape Library User’s Guide Installation Setup Attaching the slide members to the library Rack mounting the library Installing the slide members Attaching the slide members to the rack Installing a library in the rack Installing the library module Scsi interface connectors Scsi cable configurationsInterface cable specifications Scsi configuration Two tape drives on a single host system Two tape drives on a dual host system Multiple libraries on a single host system Turning on your library Dual host multi-unit system Powering library module Library configuration Setting a Scsi ID Scsi ID selection screen Setting up reserved tape cartridge slots Drive 1 Bus 3 Data Field screen Slot numbering Reserved slots numeric keypad 26 4560SLX Tape Library User’s Guide Operation Using the touch screenMail Slot Access left magazine only Technical support information Magazine Access Move Media Move Media screen LCD contrast controls Menu Describes the available Library options Option Description Definition Option and default description Default value Describes the available Scsi options SCSI-3 Generate Unit Attention Reports information Conditionally Generate Recovered ErrorUnconditionally Generate Recovered Error Report on Unsolicited Request Sense Reports Describes the available Network options Utilities Security level Access Edit Options Edit Scsi Options screen Online Status Using tape cartridges PowerRemoving magazines Using the mail slot left magazines only Inserting cartridges into a magazine Bar code labels Left magazine mail slot Automatically running a cleaning cartridge MaintenanceRunning a cleaning cartridge Supported media Manually running a cleaning cartridge Running a cleaning cartridge from the mail slot Replacing a cleaning cartridge in the right magazine Replacing a cleaning cartridge in a reserved slotReplacing a cleaning cartridge in the mail slot 46 4560SLX Tape Library User’s Guide Platform problems TroubleshootingError recovery procedures ERPs Error Recovery ERP code Procedure/Description Fault symptom codes FSCs Message 301B Picker Jammed on Stow 310F Picker Retries Exceeded Drive removal failed 7010 HotPlug statue update failed FSC ERP 54 4560SLX Tape Library User’s Guide Setting IP addresses Using the NeoCenter utilityEstablishing communication with your host Setting an access password Configure dialog box IP addresses Setting e-mail addresses Setting Snmp trapsSetting remote FTP server parameters Setting library parameters Setting Scsi parametersSetting the Scsi identification Setting the drives Upload Data From Library prompt Downloading data Download Data to Library prompt Rebooting the library 62 4560SLX Tape Library User’s Guide World Wide Web accessible Web TLC Web TLC access Operation Inventory Display Logical / Physical Functions History Appendix A. Adding a tape drive Removing tape-drive blank panel Installing a tape drive Planning your installation Appendix B. Adding a library module Positioning the modules Router installationCartridge elevator router Cartridge elevator router Installing the cartridge elevator Cartridge elevator router installed Drive shoe and blank panel removal Cover plate removal Cartridge elevator extension assembly Components Assembly Factory assembled cartridge elevator Cartridge elevator bottom plate Tensioner ramp/idler pulley zero point Tensioner ramp/idler pulley Tie bar installation Timing belt installation base section Module configuration Timing belt to belt block Configuring the primary master module Powering up the library Configuring slave modules Module Configuration screen Module configured as a slave Cabling and interface connections Four module library cabling Verifying firmware level of the slave modules Cabling considerations for fail-over operation Fail-over operationCartridge elevator terms Fail-over initiation Restoring normal operation Local fail-over to secondary master initiation Remote fail-over to primary master Physical characteristics 4560SLX Tape Library Appendix C. SpecificationsOperational specifications 4560SLX Tape Library Hardware Electromagnetic emissions SafetyEnvironmental Electrostatic discharge Temperature, humidity, and altitude Shock Transit/storage packed no damage Primary powerVibration Physical drop test packaged no damage Voltage limits Power requirementsPower line disturbance Frequency limits Rack mounting Installation considerationsCooling Input supply Appendix D. Field replaceable units FRUs Description Part number 98 4560SLX Tape Library User’s Guide Service and support Appendix E. Warranty informationWarranty period Warranty period Three years Support 24 hours a day, 7 days a week Click Support Phone List Warranties of ANY Kind 102 4560SLX Tape Library User’s Guide Part 2 Country-unique Terms Governing Law Asia Pacific Australia Hong Kong and Macau Following Terms Apply to ALL Emea Countries Following Terms Apply to the Country Specified Italy Following item is added to this paragraph 110 4560SLX Tape Library User’s Guide Appendix F. Notices Trademarks Deutsche EMV-Direktive electromagnetische Verträglichkeit Europen Union EMC directive Unione Europea Directiva EMC Conformidad électromagnética Appendix F. Notices 116 4560SLX Tape Library User’s Guide Page Part Number 59P6690