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Problem determination tips

Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.

vMachine type and model

vProcessor or hard disk upgrades

Chapter 4. Related Service Information 227

Image 241

IBM 6648, 6578, 6579, 6269, 6059, 6058, 6569, 6568, 6649 manual Send us your comments, Problem determination tips

Contents

Hardware Maintenance Manual Page Hardware Maintenance Manual Page About this manual Important Safety Information About this manual Page For Information About See Publication Related PublicationsPage Contents Types 6058/6059/6269/6578/6579 Related Service Information 185 Page Run Setup Diagnostic Error Code FRU/ActionReboot the system No action Go to the ″Undetermined problems″ section Connected and/or enabledInformation Press F3 to review the log file Adapter card Power-off/on system and re-test 001-260-XXX System board 001-254-XXX System board 001-255-XXX 001-256-XXXDevice on IRQ1 Device on IRQ2 Battery Run Setup and re-test005-00X-XXXVideo error Video card, if installed 005-010-XXX Video card, if installed 005-011-XXX Video cable Diskette drive Cable 005-2XX-XXX Video card, if installedRemove external serial device, if present 011-002-XXX System board Run Setup, enable port Diagnostic Error Code FRU/Action 011-013-XXX System boardWrap plug 011-03X-XXX System board 014-03X-XXX System board Diagnostic Error Code FRU/Action 014-013-XXX System board014-2XX-XXX External parallel device Remove USB devices and re-test Run setup and check for conflicts PCI card Riser card, if installed 025-02X-XXX IDE signal cable 025-03X-XXX 025-00X-XXX IDE signal cable020-262-XXX PCI card 025-000-XXX No action 030-03X-XXX Scsi signal cable 030-00X-XXX Scsi signal cable RAID signal cable Speakers 071-02X-XXXRemove the game port device and re-test System Mouse Flash the system and re-test MicroprocessorsFlash system Voltage Regulator Module VRM 170-250-XXX Power supply 175-250-XXX Check fans Assure Asset Security EnabledReplace the memory module called out by Test Run Setup to enable DDC XXX-XXXMouse errorXXX-XXXModem error Remove the Modem and re-test the system 217-28X-XXX Hard Disk Drive Cable Types 6568/6569/6648/6649 Page Security Product description Specifications Types 6568/6569/6648/6649 Specifications Information ISO/ANSI Airflow Feature Description Electrical InputAcoustical Noise Emission Values General checkout Set Power-On Self-Test to Enhanced Did YOU Receive the Correct RESPONSE? Module test menu and hardware configuration report Printer Keyboard Power Cord Power supplyPower-on Switch Check/Verify FRU/Action Pin Signal Function Pin main power supply connection Display Power-On Self-Test Post Diagnostics, test and recovery informationPost beep codes Product Recovery Program menu Error code format Enhanced Diagnostics download or diskette IBM PC Enhanced Diagnostics Running diagnostics tests Navigating through the diagnostics programsIBM PC Enhanced Memory Diagnostics Test selection Asset ID test Alert-On LAN testTest results IBM Fixed Disk Optimized Test Hard file Smart test Quick and Full erase hard drive Select Fixed Disk Optimized Test SIMM/DIMM/RIMM memory errors Asset Eeprom backupIomega Zip drive test Viewing the test log Setup Utility program When to use the Low-Level Format program Hard disk drive boot errorCause Action Preparing the hard disk drive for use Additional service information Replacing a system board Replacing a processor Passwords Security features Management Information Format MIF Vital product data Alert on LAN Hard disk drive jumper settings Bios levels CD-ROM drive jumper settings Flash recovery boot block jumper Flash BIOS/VPD update procedure Automatic configuration and power interface Acpi Bios Power managementAdvanced Power Management Setting Automatic Hardware Power Management features Automatic Hardware Power Management featuresLevel Automatic Power-On features Network settings Wake on LAN Flash over LAN update POST/BIOS over network System board memory Supported memory configurationComputer exploded view Types 6568/6569/6648/6649 Computers Memory Module Size Speed Type Input/Output connectors Replacing the cover Cover removal EMC shield system board EMC shield CD-ROM drive bay Adapter slots Installing adapters CD-ROM drive removal and replacement Types 6568/6569/6648/6649 Page ″ drive removal Internal drive removal Hard drive removal Fan/speaker bracket removal Components of the riser card Power supply removal PCI slot Ethernet disable jumper A40/A40P Clear CMOS/Flash Boot Block Recovery A40/A40P System board jumper settingsA40 and A40P system board layout System board locations A40/A40P Diskette Write Access A40/ A40P Processor Speed SettingsJumper Setting Description Symptom-to-FRU index Beeps Description Beep symptoms See System board memory on Beep Symptom FRU/Action Run SetupKeyboard stuck key? Post error codes No-beep symptomsSymptom/Error FRU/Action See Undetermined problems on Run Setup and verify Configuration Post Error Code FRU/Action 106 System BoardReseat adapters Adapter MemoryPage 5XX Run Setup and verify diskette configuration Post Error Code FRU/Action 602 Bad Diskette?Settings Run Configuration Types 6568/6569/6648/6649 Page BSC Adapter Post Error Code FRU/Action21XX Scsi Device DisplayPage Types 6568/6569/6648/6649 Page Types 6568/6569/6648/6649 16500 Tape Attachment Post Error Code FRU/Action 164XX MB Internal Tape Drive16520 Streaming Tape Drive 166XX Token Ring Adapter Rotary Switch Circuit Board Post Error Code FRU/Action 20104 Memory Module DRAM, Vram20105 to Printer/Scanner Option Replace memory module shown in graphicPage Miscellaneous error messages Connections to network adapter Check power supply and signal cableRun the Memory tests If network administrator is using Lccm Rerun the Fixed Disk diagnostic. IfRemove the first drive that does not show up Remaining drives then show up, replace External Device Self-Test OK? Undetermined problems Model Model tables Country/Region/LanguageNorth America Model Latin America Model Parts Types 6568/6569/6648/6649 Index System Types 6568/6569/6648/6649 FRU No Parts listing ″D0″ Step Level Flip Chip with Heatsink 09N4373 Note Keyboards 6568/6569 PCNext Lite Pearl White 37L2579 Keyboards 6648/6649 PCNext Lite Black 37L2580 Special tools Computer Power CordsDisplay and Monitor Information Types 6058/6059/6269/6578/6579 Page Types 6058/6059/6269/6578/6579 705 BTU/hr watts Specifications Types 6058/60596269/6578/6579 Maximum 0.30 kVA as shipped General checkout Did YOU Receive the Correct RESPONSE? Module test menu and hardware configuration report Keyboard Correct the voltage-selector switch setting Pin main power supply connection Display Diagnostics, test and recovery information Post beep codes IBM PC Enhanced Diagnostics Navigating through the diagnostics programs IBM PC Enhanced Memory Diagnostics Function Code Hard file Smart test Page Quick and Full erase hard drive Asset Eeprom backup SIMM/DIMM/RIMM memory errors Setup Utility program Hard disk drive boot error Additional service information Replacing a processor Passwords Vital product data Hard disk drive jumper settings Primary Master Secondary Slave 40X 48X Flash BIOS/VPD update procedure Flash recovery boot block jumper Automatic Hardware Power Management features Network settings Flash over LAN update POST/BIOS over network System board memory Computer exploded view Types 6058/6059/6269/6578/6579 Input/Output connectors Type Input/Output connectors Types 6058/6059/6578/6579 Replacing the cover EMC shield front Air duct Types 6058/6059/6278/6279 CD-ROM drive removal Hard drive removal Power supply removal Lift out the power supply A20 Clear CMOS/Flash Boot Block Recovery A20 System board jumper settingsA20 system board layout Type System board locations A20 Diskette Write Access A20 Processor Speed Settings A40/A40P System board jumper settings A40/A40P Processor Speed Settings Symptom-to-FRU index Use the following table to diagnose beep symptoms Beep Symptom FRU/Action Post error codes 131 Memory size change. SeeSetup Utility17X C2 Security Types 6058/6059/6269/6578/6579 601 Diskette Drive a Post Error Code FRU/Action 301 Keyboard602 Bad Diskette? 1047 Bit AT Fast Scsi Adapter Check Scsi terminator installation1101, 1102, 1106, 1108 System Board 1107 Communications CablePage 209X Diskette Drive Page Types 6058/6059/6269/6578/6579 Page Types 6058/6059/6269/6578/6579 185XXXX Post Error Code FRU/Action 20104 Memory Module DRAM, Vram Page Miscellaneous error messages Setup/Configuration. See Setup Utility See Printer on Page Undetermined problems Model tables Country/Region/Language Parts Types 6058/6059/6269/6578/6579 Dasd Bracket Index System Types 6058/6059/6269/6578/6579 FRU No VDA, VEA,VFJ,VGJ Dasd Rail KIT THA, THT, THC, THM, THV, THD, THJ, VDJ, VEJ, VFM, VFD, VGG RBA,RCG,TEG,VDA,VEA,VFJ,VGJ AIR Baffle Duct ″ Dasd Bracket Handle HDU, ADU, UDU, VDU, KDS, KES, HEG, ACG, UCG, D4S, KCS, KAS THT, THC, THM, THV, THD, THJ, VDJ, VEJ, VFM, VFD, VGG, VGC Keyboards PCNext Lite Pearl White 14F0033 Recovery CDs Special tools Page General safety Safety information Electrical safety Related Service Information Safety inspection guide Handling electrostatic discharge-sensitive devices Safety notices multi-lingual translationsGrounding requirements Page To Connect To Disconnect Do not Statement Use safe practices when lifting Perigo Para Conectar Para Desconectar Desligue Tudo Cuidado Perigo Ao levantar a máquina, faça-o com segurança Instrução Page Related Service Information Page Related Service Information Page Related Service Information Page Related Service Information Connexion Déconnexion Mettez les unités hors tension Related Service Information Faites-vous aider pour soulever ce produit Vorsicht Kabel anschlieβen Kabel l÷sen Achtung Vorsicht ≥ 32 kg 70.5 lbs ≥ 55 kg 121.2 lbs Pericolo Per collegare Per scollegare Attenzione Attenzione Pericolo Attenzione Attenzione Page Related Service Information Importante Para la conexin Para la desconexiín Peligro Precaución ≥ 32 kg 70.5 lbs ≥ 55 kg 121.2 lbs Fuente de alimentaciín Declaración Send us your comments Problem determination tipsPage Term Information Trademarks Cdpd NMI Page Page Part Number 06P1504