Chapter 9. Hardware Problem Determination

Problem Determination Using the Standalone or Online Diagnostics

Use this procedure to obtain a service request number (SRN) when Standalone or Online Diagnostics. If you are unable to load the Sta Diagnostics, go to “Problem Determination When Unable to Load Diagnost page 9-10.The service organization uses the SRN to determine which able units (FRUs) are needed to restore the system to correct

Step

1.

 

Considerations

before

Running

This Procedure

Note:

See

the

operator

manual

for your ASCII terminal to find the

you

need

to

respond

to the

diagnostic programs.

Ÿ The

diagnostics

can

use

a

display connected to the video port

minal

attached

to

a

serial

port.

ŸThis procedure asks you to select the type of diagnostics you need more information about the types, see “Standalone and Online

Operating Considerations” on page 6-1.

ŸISA adapters cannot be detected by the system. The ISA adapt Service Aid allows the identification and configuration of ISA ad

alone

Diagnostics. ISA adapters must be identified and configured

can

be tested.

ŸGo to “Step 2.”

Step 2

Are the Online Diagnostics installed on this system?

NOGo to “Step 15.”

YES Go to “Step 3.”

Chapter 9. Hardware Problem Determination9-1

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IBM RS/6000 Hardware Problem Determination, This Procedure, Step, Are the Online Diagnostics installed on this system?
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