Problem Determination When Unable to Load Diagnostics | IBM RS/6000

Go to “Step 4.” Go to “Step 3.”

RS/6000 Enterprise Server Model H Series User's Guide

Problem Determination When Unable to Load Diagnostics

Use this procedure to obtain an error code. The service organization u code to determine which field replaceable units (FRUs) are needed to system to correct operation.

Step 1. Considerations before Running This Procedure

The diagnostics can use a display connected to the video port or a ASCI attached to a serial port.

Go to “Step 2.”

Step 2

Are the Online Diagnostics installed on this system?

NO

YES

9-10

Image 230

IBM RS/6000 manual Problem Determination When Unable to Load Diagnostics, Considerations before Running This Procedure

Contents

IBM 1999 Law Contents AIX DiagnosticsRipl Scsi ID Determination ISAPCI Index European Union EU Statement Communications StatementsCommission FCC Statement Avis Safety RequirementsInternational Electrotechnical Commission IEC Statement Ministère des Following is a summary of the EMI Taiwan statement above Vcci StatementElectromagnetic Interference EMI Statement Taiwan Radio Protection for Germany Safety Notices Electrical Safety Shock Hazard Disconnect the power cable from While LaserDevice. Do not attempt to Drive As it Xiv RS/6000 Enterprise Server Model H Series Users Guide Product Recycling and Disposal Battery Return ProgramEnvironmental Notices Environmental Design Xvi RS/6000 Enterprise Server Model H Series Users Guide Related Publications About This BookISO Following publications are available Trademarks System Description Processors 8GB Starting the System Unit UsingSystem Unit Open the front door of the 7014 Model S00 Rack Not flash Power on self test DuringProgress Codes Appear Operator Panel display Power Stopping the System Unit Post During power Self TestReading the Operator Panel Display Using the Keyboards Function Keys 6RS/6000 Enterprise Server Model H Series Users Guide Moving around in your document much easier UsingThree-Button Mouse Has Cable That Plugs Into Mouse Connector Rear System Unit Correctly Caring for the Mouse Cleaning the Mouse Using the 3.5-Inch Diskette Drive Diskette Compatibility Write-Protecting 3.5-Inch Diskettes Loading and Unloading the 3.5-Inch Diskette Not Attempt Using the CD-ROM DriveClass Laser Device Not Drive Loading the CD-ROM DriveCD-ROM Drive Push Hold Unload Button Until the drawer Comes Out Then Emergency Eject Disk Drives Physical Hot Swap Disk Drive Physical Locations Handling Guidelines Labels Amber status LEDs and spin down button Disk Drive Status LED States Scsi Disk DrivesFollowing table explains the meaning of the green Status LEDs Check status LEDs Following table explains the meaning of the Power, ReadySSA Disk Drives Status Definition Processor Menus Chapter Ascii or Menus Service Graphics Ascii ter Aids Terminals MinalsProcessor Menu Inactivity Service Processor MenusAccess Service Processor menus locally Menus remotely Menus Power-On SystemAllows the user to power-on the system User Read System Post Errors Read Progress Indicators from Last System BootRead Service Processor Error Logs GMT. AIX Privileged User Menus Main Menu System Name Main Menu Service Processor Setup Menu Change General Access Password PasswordsChange Privileged Access Password Menu Access Password Enable/Disable Console Mirroring Start Talk Mode Reset Surveillance Setup MenuSurveillance Delay Surveillance Ring Indicator Power-On Menu System Power Control MenuEnable/Disable Unattended Start Mode Defaults are Read VPD Image from Last System Boot Power on SystemPower off System System Information Menu Displays Non-Volatile Random Access Memory Nvram content Power-On SeErrors if Cient working System Resources Service Processor3-15Menus Menu Call-in/Call-out Setup MenuRing Indicate Power-On Menu First two lines Serial Port Selection Menu Serial Port Speed Setup Menu Telephone Number Setup Menu Enter here. Until You Have That Number Leave this Administration Center computer catcher that receives problFrom Servers. Contact Your System Administrator For Correct Digital This Field as Following Example Call-Out Policy Setup MenuPIN Call out to one of the following Retries SetupPassword UserID Restart policy Policy Setup MenuReboot After a System Restart Service Processor Functions and FeaturesEnable Set Use Ties Phone Numbers Language Sessions From Service Processor Opera System Power-On MethodsOperating system Set Enable a Start Mode Operation Service Processor Reboot/Restart RecoveryProcess Policy UseRestart Policy Surveillance Service Processor System Monitoring SurveillanceProvides the Service Processor with a means Call Out Call-Home System Configuration Console Mirroring Service Processor Firmware Updates Login Prompt. After System This Service Aid Only SupportedFind Out Name Update Image File. This Service Requires User assistance, it Requested Logs Error LogService System Post Errors If Post Power-On Self Test errors occur during System Management Services Graphical System Management Services Command System Management Services4-3 Config System Management Services4-5 MultiBoot Doc System Management Services4-7 Install From Icon Then Select ToInstalltheFromDriveFor Save Error Log Utilities Load PasswordRemote Initial Locked Position Power-on Password Not Set Icon ReturnsRemotetoOff 14RS/6000 Enterprise Server Model H Series Users Guide Hard Disk Spin Up Delay Error Log Ripl Than 0 to 255, an error Message Is displayed When You Select Ping icon allows you to confirm that a specified address is 20RS/6000 Enterprise Server Model H Series Users Guide Scsi ID You UpdateFirmware image Being copied into your syste Not turn off the system unit. Turning System Firmware Recovery Text-Based System Management Services Display Configuration MultiBoot Menu Boot Select Boot Devices Scsi CD-ROM Entering this selection permits Set Password Unattended Start ModeAccess to Following options Word SetupSet System Management Services4-31 Media Type Ping Hard Disk Spin Up Delay Screen similar to the following is displayed when you select This Option. You Can view or clear your computers error log This option allows you to view and change the addresses This option allows you to update your systemFirmware Scsi See Service Processor Firmware Updates For Details about updating the service pr Open Firmware Command Prompt Installing Options Safety Considerations Handling Static-Sensitive Devices Disk Drive Expansion BaysDrives Banks However, a Bays Disk Drive Bank Remove Preinstallation Steps All BaysDisk Drive Bank Install Disk Drive From bank Remove CPU Drives intoBays Installing Options5-7 SSA Disk Drives If you Are installing DrivesFor the first time, you must Installing Options5-9 Scsi Disk LED or Button Status Definition Following Explains Meaning Power Ready Drives Disk Installing Options5-13 Scsi Disk Drives SSA Disk Drives Installing Options5-15 16RS/6000 Enterprise Server Model H Series Users Guide Identifying the Terminal Type to Diagnostics UsingStandalone and Online Diagnostics Operating Considerations Standalone Diagnostics Resetting Running Standalone DiagnosticsRunning Online Diagnostics Defi Running the Diagnostics from a TTY Terminal 3151 3161/3164 11/31/41 51/61 SettingsAlways Setup 3151 3161/3164 Attributes 11/31/41 51/61 Settings 11/31/41 51/61 Settings Attributes Additional Communication Attributes Keyboard 3151/11 3161 Setup 31/41 51/61 3164 Attributes SettingsAdditional Keyboard Attributes 3151/11 3161 Description 31/41 51/61 3164 Attributes SettingsAdditional Printer Attributes Running the Online Diagnostics in Service Mode Online Diagnostics Modes of OperationService Mode Service Mode Provides Key from a defined terminal produces Confirm Concurrent ModeDiagnostic Share-test Ating Running the Online Diagnostics in Concurrent ModeRunning the Online Diagnostics in Maintenance Mode Enter the shutdown -m Remove All Tapes Diskettes CD-ROMs Insert Diagnostic Standalone Diagnostic OperationRunning the Standalone Diagnostics Then press the F3 key again to return Contr Location CodesCodes AIX Location Codes AB-CD-EF-G,H AB-CD-EF-GH Memory module 12 in card in system board slot Location code is Defined asMemory module in system board slot Non-integrated ISA Adapters Model 50 only Pluggable PCI adaptersIntegrated ISA adapters Device Attached Scsi controller AIX and Physical Location Code Reference Table Model Using the Online and Standalone Diagnostics6-19 Central FRU NameLocation Code Board Physical Identification Connection Fans Physical Logical FRU Name Panel AIX AIX System Planar Scsi Devices PCI Scsi Through Where G identi-through B2.6 Nector Bus Code Card 32RS/6000 Enterprise Server Model H Series Users Guide Using the Service Aids VPD PCI RAID Introduction to Service Aids Aid the user must know Root Password when a Has Bee Lished Following are descriptions of the service aidsThis Service Aid Allows Access Aid Admi On Policy Configure Surveillance Policy Service Aid Configure Reboot Policy Service Aid 8RS/6000 Enterprise Server Model H Series Users Guide /etc/lpp/diagnostics/data/hmpolicies file Save or Restore Hardware Management Policies Service AidDiagnostic Package Utility Service Aid Contents of/etc/lpp/diagnostics/data/hmpolicies the file Aids Dials and Lpfk Configuration Service AidDisk Using the Service7-11Aids Disk Maintenance Service Aid Display/Alter Disk Service AidsDiskette Optical List Task Configuration Service Aid and Display ConfigurationData Task Display Vital Add Resource to Resource List Task Add or Delete Drawer Configuration TaskChange Hardware Vital Product Data Task Delete Resource from Resource List Task To repo Display and Change Diagnostic Test List Service AidDisplay Previous Diagnostic Results Service Aid Dat Generic Microcode Download Service Aid Display Test Patterns Service AidScsi Display Configuration Service Aid LAN Service Aid Machine Check Error Log Service Aid Scsi Bus Analyzer Task Microcode Download Service AidPeriodic Diagnostics Service Aid Scsi Tape Utilities Service AidService Hints Service Aid Display Firmware Device Node Update System or Service Processor Flash Service AidLogin prompt. After the system Display Resource Attributes RAIDant Array Service Aid PCI RAID Physical Disk Identify SSA Location Code Format Loops Disk Drive Modules System unit are connected through t Loop. DiskAdapter t Cables Provide Rules for SSA Loops Pdisks, Hdisks, DiskIdentification Adapter Card Are Connected Thro Links. DataAll Devices That Are Attached Disk Drive Module Slot Isolated from the SSA Adapter Verification SSA Service AidsLink Starting the SSA Service Aids Identify Function 32RS/6000 Enterprise Server Model H Series Users Guide For Identifi Set Service Mode service Aid enables You DetermineSet Menu Have Following meanings Columns Information DisplayedAids 11111111 Using the Service7-35Aids 36RS/6000 Enterprise Server Model H Series Users Guide Using the Service7-37Aids Link Verification Service Aid Through PowerPdisk9 A1 A2 Question Marks Show Where One SSA path is active. Also????? Configuration Verification Service Aid Select Hdisk Pdisk That You Want Test List Pdisks Displayed You Select Pdisk List Hdisks Displayed Disk service aid formats SSA disk drive modules Formatting a disk drive module destroys all the data on 44RS/6000 Enterprise Server Model H Series Users Guide Certify 46RS/6000 Enterprise Server Model H Series Users Guide Model H Series Installation and Service. Guide Vari Link Verification Service Aid 7-38. Following ExamplesAdapter. Five Disk Drive Mod Are Connected Connectors Loops Associated information That Displayed Link Verif Aid Scroll Display See All Connected Disk Drive Example 2. Broken Loop Cable Removed Using the Service7-51Aids Adapter Normal loop Using the Service7-53Aids Available Finding the Device When Service Aids Are AvailableFinding the Physical Location of a Device Link From Disk Drive Module Adapter Increas Microcode Maintenance Vital Product Data VPD Using the System Verification Procedure Considerations before Running This Procedure Loading the Diagnostics Running System Verification Additional System Verification Step Are the Online Diagnostics installed on this system? Hardware Problem DeterminationThis Procedure StepPage Following steps to Shut ObviousDisplay Did Diagnostics loaded correctly Press the Enter key Type Action System Response Action Did the Diagnostic Selection Menu display? Diagnostics Ter Your Software support center Problem Determination When Unable to Load Diagnostics Did the diagnostics load? E1EB System does not respond When Type Action Start Each time Module Switched SSA Problem Determination ProceduresDisk Drive Module Power-On Self-Tests POSTs Eprom Two Power-on Self-tests POSTs are ResidentAdapter. The tests POST-1 and POST-2 Record and retain the following information Appendix A. System RecordsRecord the Identification Numbers Device Records Other Might Have more preinstalled drives Than C1 C2C3 C4 C5 C6 Adapter Location Appendix B. Service Processor Setup and Test Service Processor Setup Checklist Testing the Setup Call-In Call-Out Serial Port Configuration Files Appendix C IBM Modem Has Dip Switches Right Hand Side Unit. SeeYour modem an IBM 7852-400? Yes Use Public Network, so Phone Line Should Attach to Older Modems Not Respond Setup F1 RareRecommended For More Information Some modems Such Cfg Customizing the Modem Configuration FilesIBM 7852-400 DIP Switch Settings As a model to modify Find Necessary Terminal Emulators Xon/Xoff ModemsRing Detection Ripo DTR Recovery ProceduresSeamless Transfer of a Modem Session Will do this. Watch for Recovery Strategy Prevention Strategy Modem Configuration Samples Sample File modemm0.cfg 10RS/6000 Enterprise Server Model H Series Users Guide # %R = paging number Sample File modemm1.cfg Appendix C. Modem Configurations-13 14RS/6000 Enterprise Server Model H Series Users Guide # Componentname Espsetup Entry Service Processor Setup Z Sample File modemz.cfg 16RS/6000 Enterprise Server Model H Series Users Guide Appendix C. Modem Configurations-17 Sample File modemz0.cfg 18RS/6000 Enterprise Server Model H Series Users Guide # Componentname Espsetup Entry Service Processor Setup F Sample File modemf.cfg 20RS/6000 Enterprise Server Model H Series Users Guide Appendix C. Modem Configurations-21 Sample File modemf0.cfg RTS Appendix C. Modem Configurations-23 24RS/6000 Enterprise Server Model H Series Users Guide # Componentname Espsetup Entry Service Processor Setup F1 Sample File modemf1.cfg 26RS/6000 Enterprise Server Model H Series Users Guide Appendix C. Modem Configurations-27 28RS/6000 Enterprise Server Model H Series Users Guide Pre-Standby Phase PhasesAppendix D. Service SP Post LCD Standby PhaseBring-Up Phase Runtime Phase 4RS/6000 Enterprise Server Model H Series Users Guide Index Adapter Adapter POSTs power-onConfiguration Verification service Aid GB, Connector Disk Drive SSA Network Information Service Aids SupportService Mode Configuration File Selection C-2 Nvram 10-2 Programmable read-only memory POSProgrammable Option Select 10-2 Disk Drive from Bank C or 10-1 Service Provider Sequence Startup Set Inactive Connector Unavailable Link Vital Product Data Stby SSA serial storage architecturecon System administratorSystem description Voice Phone Number VPD vital Product Data Vital Product Data Web sites Ergonomic information Index 10RS/6000 Enterprise Server Model H Series Users Guide Readers Comments Wed Like to Hear From You Business Reply Mail Page IBM