Getting information, help, and service
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem with your IBM Eserver xSeries™ or IntelliStation system, and whom to call for
service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
vCheck all cables to make sure that they are connected.
vCheck the power switches to make sure that the system is turned on.
vUse the troubleshooting information in your system documentation and use the diagnostic tools that come with your system.
vCheck for technical information, hints, tips, and new device drivers at the following Web site:
www.ibm.com/storage/techsup.htm
vUse an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documents that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.
Using the documentation
Information about the xSeries or IntelliStation system and preinstalled software, if any, is available in the documents that come with your system. This includes printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions on how to use the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.
Web sites
IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.
vFor DS4000 information, go to the following Web site: www.ibm.com/storage/techsup.htm
The support page has many sources of information and ways for you to solve problems, including:
–Diagnosing problems using the IBM Online Assistant
–Downloading the latest device drivers and updates for your products
–Viewing frequently asked questions (FAQ)
–Viewing hints and tips to help you solve problems
–Participating in IBM discussion forums
–Setting up
