Lexmark 210, 280, 410, 480, 4976, 4977, 5026, C734, C736 Series, dn3, dw1, dw2, gn1, gn2, gw1, gw2, n01, n02, n03 Solving print quality problems

Solving print quality problems

The information in the following topics may help you solve print quality problems. If these suggestions do not correct

the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.

Isolating print quality problems

To help isolate print quality problems, print the print quality test pages:

1Make sure paper is loaded in Tray 1.

2Turn the printer off.

3From the printer control panel, press and hold and the right arrow button while turning the printer on.

4Release both buttons when the clock appears, and wait for Config Menu to appear.

5Press the down arrow button until Prt Quality Pgs appears, and then press .

The print quality test pages print.

6Press the down arrow button until Exit Config Menu appears, and then press .

Resetting the Printer appears briefly, followed by a clock, and then Ready appears.

Blank pages

Cause Solution

Packaging materials have not been removed from

the toner cartridge. Remove the packaging materials from the toner cartridge, and

reinstall it.

Toner is low. •Remove the toner cartridge from the printer. Shake the

cartridge back and forth several times, and then reinstall it.

•Install a new toner cartridge.

Toner cartridge is defective or empty. Replace the toner cartridge.

Printer requires servicing. Call for service.

Characters have jagged or uneven edges

If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the

software program.

Troubleshooting

183

Contents

Main Contents Additional printer setup..................................................................17 Minimizing your printer's environmental impact.....................50 Loading paper and specialty media.............................................55 Paper and specialty media guide..................................................63 Clearing jams.....................................................................................80 Understanding printer menus.......................................................91 Understanding printer messages...............................................143 Maintaining the printer.................................................................157 Administrative support.................................................................173 Troubleshooting.............................................................................176 Page Page Safety information Page Learning about the printer Finding information about the printer Setup information Wireless Setup Guide Selecting a location for the printer Printer configurations Basic model Configured models Page Page Additional printer setup Installing internal options Available internal options Accessing the system board to install internal options 2 Installing a memory card 1 2 Page Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page Page Page Installing a printer hard disk Page Page Reattaching the system board cover Attaching cables Page Installing optional trays 1 2 Page Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing printer software Updating available options in the printer driver Setting up wireless printing Information you will need to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer information Configure the printer for wireless access Configure your computer to use the printer wirelessly Installing the printer on a wired network For Windows users For Macintosh users In Mac OS X version 10.5 or later In Mac OS X version 10.5 Changing port settings after installing a new network Internal Solutions Port For Windows users For Macintosh users In Mac OS X version 10.5 or later In Mac OS X version 10.5 Setting up serial printing Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper Conserving supplies Saving energy Using Eco-Mode 1 2 3 4 5 6 Reducing printer noise 1 2 3 4 5 6 Adjusting Power Saver Using the Embedded Web Server Adjusting the brightness of the display Using the Embedded Web Server Using the printer control panel Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Loading paper and specialty media Setting the paper size and type Loading the paper tray Page Page Loading the multipurpose tray 1 Page 4 5 6 7 Linking and unlinking trays Linking trays Unlinking trays Page Paper and specialty media guide Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Supported paper sizes Supported paper types and weights Page Printing Printing a document Printing a document Printing specialty documents Printing on letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held jobs Page Printing from a flash drive Printing photos from a PictBridge-enabled digital camera Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Printing in black and white Using Max Speed and Max Yield Clearing jams Avoiding jams Understanding jam messages 200 paper jams 1 2 3 4 200 or 201 paper jam 201 paper jam 202 paper jam Paper jam under the fuser unit Paper jam behind the fuser unit 203 paper jam 230 paper jam 240 paper jam Paper jammed in Tray 1 Page 250 paper jam Understanding printer menus Menus list Supplies menu Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Texture menu Paper Weight menu Page Paper Loading menu Custom Types menu Universal Setup menu Reports menu Reports menu Network/Ports menu Active NIC menu Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Page Network Reports menu Network Card menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup Network Card TCP/IP menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup TCP/IP IPv6 menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup IPv6 Wireless menu Network/Ports Network <x> Net <x> Setup Wireless AppleTalk menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup AppleTalk NetWare menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup NetWare LexLink menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup LexLink menu Standard USB and USB <x> menus Page Parallel <x> menu Serial <x> menu Page SMTP Setup menu Use the following menu to configure the SMTP server. Security menu Miscellaneous menu Confidential Print menu Disk Wiping menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Page Setup menu Finishing menu Quality menu Page Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu Page HTML menu Image menu PictBridge menu Flash Drive menu Help menu Page Understanding printer messages List of status and error messages Page Page Page Page Page Page Waiting 31 Missing or defective <color> cartridge 32 Replace unsupported <color> cartridge 34 Incorrect paper type, check <src> 34 Incorrect paper size, check <src> 35 Insufficient memory to support Resource Save feature 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 37 Insufficient memory, some held jobs will not be restored 38 Memory full 52 Flash full 53 Unformatted flash detected 54 Network <x> software error 54 Serial option <x> error 54 Standard network software error 56 Serial port <x> disabled 56 Standard USB port disabled 56 USB port <x> disabled 57 Configuration change, held jobs were not restored 58 Too many flash options installed Page Page 200250.yy Paper jam 900999 Service <message> 1565 Emul Error Load Emul Option Maintaining the printer Cleaning the exterior of the printer Cleaning the printhead lenses Page Storing supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer 1 2 3 Ordering supplies Ordering toner cartridges Ordering photoconductors Ordering a fuser or a transfer module Ordering a waste toner box Replacing Supplies Replacing a photoconductor 1 2 Page Page Replacing a toner cartridge Page Page Page Replacing the waste toner box Moving the printer Before moving the printer Moving the printer to another location Setting the printer up in a new location Page Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the virtual display Checking the device status Setting up e-mail alerts Viewing reports Restoring the factory default settings Troubleshooting Checking an unresponsive printer Solving printing problems Multiple-language PDFs do not print Printer control panel display is blank or displays only diamonds CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL CHECK TO SEE IF THE PAPER TRAY IS EMPTY MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Job takes longer than expected to print REDUCE THE COMPLEXITY OF THE PRINT JOB CHANGE THE PAGE PROTECT SETTING TO OFF 1 Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 2 3 MAKE SURE THE OPTION IS INSTALLED MAKE SURE THE OPTION IS AVAILABLE IN THE PRINTER DRIVER MAKE SURE THE OPTION IS SELECTED Internal Solutions Port CHECK THE ISP CONNECTIONS CHECK THE CABLE MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Solving paper feed problems Paper frequently jams CHECK THE PAPER MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY CHECK THE PAPER GUIDES Solving print quality problems Isolating print quality problems 1 2 3 4 5 6 Blank pages Color misregistration Adjusting the color alignment Clipped images Fine horizontal lines appear on color pages Ghost images Gray background Incorrect margins Paper curls badly Print irregularities Print is too dark Print is too light Repeating defects Skewed print Solid color pages Streaked horizontal lines Streaked vertical lines Toner fog or background shading appears on the page Toner rubs off Toner specks Transparency print quality is poor Uneven print density Solving color quality problems FAQ about color printing Page Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Contacting Customer Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Noise emission levels Temperature information Waste from Electrical and Electronic Equipment (WEEE) directive Product disposal Battery notice ENERGY STAR Laser notice Power consumption Product power consumption Laser advisory label European Community (EC) directives conformity Page Regulatory notices for wireless products Exposure to radio frequency radiation Notice to users in Brazil Industry Canada (Canada) Industry Canada (Canada) Taiwan NCC RF notice statement India emissions notice Notice to users in the European Union Statement of Limited Warranty Lexmark C734n, C734dn, C734dtn, C734dw, C736n, C736dn, C736dtn Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS DEVICE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b Page MICROSOFT CORPORATION NOTICES Index Numerics A B C E F G H I M N O P Page Q R S T U V W