Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1Make sure paper is loaded in Tray 1.
2Turn the printer off.
3From the printer control panel, press and hold 
and the right arrow button while turning the printer on.
4Release both buttons when the clock appears, and wait for Config Menu to appear.
5Press the down arrow button until 
Prt Quality Pgs appears, and then press 
. The print quality test pages print.
6Press the down arrow button until 
Exit Config Menu appears, and then press 
. Resetting the Printer appears briefly, followed by a clock, and then Ready appears.
Blank pages
Cause
Packaging materials have not been removed from the toner cartridge.
Toner is low.
Toner cartridge is defective or empty.
Printer requires servicing.
Solution
Remove the packaging materials from the toner cartridge, and reinstall it.
•Remove the toner cartridge from the printer. Shake the cartridge back and forth several times, and then reinstall it.
•Install a new toner cartridge.
Replace the toner cartridge.
Call for service.
Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Troubleshooting
