ExampleCause
Printhead lenses are dirty.
Paper curls badly
Solution
Clean the printhead lenses.
Cause
Paper Type and Paper Weight settings are not appropriate for the type of paper or specialty media that you are using.
Paper has been stored in a
Solution
Change the Paper Type and Paper Weight settings to match the paper or specialty media loaded in the printer.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Print irregularities
Example Cause
Paper has absorbed moisture due to high humidity.
You are using paper that does not meet the printer specifications.
A toner cartridge, the transfer module, or the fuser is worn or defective.
Solution
Load paper from a fresh package into the paper tray.
Make sure that the Paper Type and Paper Weight settings match the type of paper that you are using.
Avoid textured paper with rough finishes.
Replace the print cartridge, the transfer module, or the fuser.
Print is too dark
Cause
Printer may not have recalibrated recently.
Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is too high.
Toner cartridge is worn or defective.
Solution
Perform Color Adjust from the Quality menu.
Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from Print Properties before sending the job to print.
Replace the toner cartridge.
Troubleshooting
