Fine horizontal lines appear on color pages
You may notice fine, horizontal lines in photographs or pages with a high concentration of color. This can occur when the printer is in Quiet Mode. To fix this, set Quiet Mode to Off (Image/Photo).
Ghost images
Cause
The photoconductor is not functioning properly.
The paper weight or Paper Weight setting in the Paper Menu is wrong for the type of paper being used.
Toner is low.
Solution
•Make sure the Paper Type setting is correct for the media that you are using.
•Replace the photoconductor.
Make sure the Paper Type and Paper Weight settings match the type of paper that you are using.
Replace the toner cartridge.
Gray background
Cause
Toner darkness setting is too dark.
Toner cartridge is worn or defective.
Solution
Select a different toner darkness setting in the printer software before sending the job to print.
Replace the toner cartridge.
Incorrect margins
Cause
Guides in the selected tray are set for a different paper size than what is loaded in the tray.
Auto size sensing is set to Off, but you loaded a different size paper in a tray. For example, you inserted
Solution
Move the guides in the tray to the proper positions for the size loaded.
•Set the Paper Size to match the paper size in the tray.
•Specify the correct page size in Print Properties or the program.
Light colored line, white line, or incorrectly colored line
Example
Cause
Toner cartridge is defective.
Photoconductor is defective.
Transfer module is defective.
Solution
Replace the color cartridge causing the line.
Replace the photoconductor.
Replace the transfer module.
Troubleshooting
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