Skewed print

Cause

Guides in the selected tray are not in the correct position for the paper size loaded in the tray.

You are using paper that does not meet the printer specifications.

Solution

Move the guides in the tray to the proper positions for the size loaded.

Make sure that the width guide is not too far from the paper stack.

Make sure that the width guide is not pressing too tightly against the paper stack.

Make sure that the length guide is not too far from the paper stack.

Make sure that the length guide is not pressing too tightly against the paper stack.

Make sure that you are using paper that meets the printer specifications.

Solid color pages

Cause

Photoconductor is installed incorrectly.

Photoconductor is defective.

Printer requires servicing.

Solution

Remove and then reinstall the photoconductor.

Replace the photoconductor.

Call for service.

Streaked horizontal lines

Example

Cause

A toner cartridge is defective, empty, or worn.

Fuser is defective or worn.

Photoconductor may be defective.

Solution

Replace the toner cartridge.

Replace the fuser.

Replace the defective photoconductor.

Streaked vertical lines

Example

Cause

Toner is smeared before fusing to the paper.

Toner cartridge is defective.

Transfer module is worn or defective.

Solution

If paper is stiff, try feeding from another tray.

Replace the toner cartridge causing the streaks.

Replace the transfer module.

Troubleshooting

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Lexmark n02, 410, 5026, 4977, 480 Skewed print, Solid color pages, Streaked horizontal lines, Streaked vertical lines, 188