Skewed print
Cause
Guides in the selected tray are not in the correct position for the paper size loaded in the tray.
You are using paper that does not meet the printer specifications.
Solution
Move the guides in the tray to the proper positions for the size loaded.
•Make sure that the width guide is not too far from the paper stack.
•Make sure that the width guide is not pressing too tightly against the paper stack.
•Make sure that the length guide is not too far from the paper stack.
•Make sure that the length guide is not pressing too tightly against the paper stack.
Make sure that you are using paper that meets the printer specifications.
Solid color pages
Cause
Photoconductor is installed incorrectly.
Photoconductor is defective.
Printer requires servicing.
Solution
Remove and then reinstall the photoconductor.
Replace the photoconductor.
Call for service.
Streaked horizontal lines
Example | Cause |
A toner cartridge is defective, empty, or worn.
Fuser is defective or worn.
Photoconductor may be defective.
Solution
Replace the toner cartridge.
Replace the fuser.
Replace the defective photoconductor.
Streaked vertical lines
Example | Cause |
Toner is smeared before fusing to the paper.
Toner cartridge is defective.
Transfer module is worn or defective.
Solution
If paper is stiff, try feeding from another tray.
Replace the toner cartridge causing the streaks.
Replace the transfer module.
Troubleshooting
