Canopy T1/E1 Multiplexer | September 2004 |
| T1/E1 Multiplexer FPGA Version 3.4 |
6.Verify that the Canopy configuration files match the last known good (baseline) Canopy configuration files captured in site log book.
7.Verify connectivity (physical cabling).
8.At the SM level, minimize your network configuration (remove home network devices to help isolate problem).
9.Perform the site verification checklist.
10.Check FAQs to see whether the problem and a solution are present.
11.Escalate the problem to Canopy systems Technical Support (or another Tier 3 technical support that has been designated for you) as follows:
a.Compose
◦Describe the problem.
◦Describe the history of the problem.
◦List your attempts to solve the problem.
◦Attach the above files.
◦List the files that you are attaching.
b.Send the email.
c.Call 1 888 605 2552 (or +1
end of procedure 
3.10 INVOKING YOUR WARRANTY RIGHTS
For warranty assistance, contact your reseller or distributor for the process.
Issue 3 | Page 66 of 73 |
