The image received on your machine was very poor. Contact the person sending you the fax and ask them to change their Transmit Resolution and Type of Original settings. Ask the person to make a copy of the document on their fax machine to ensure that it is working properly. Then ask them to send the fax again. If you still have a problem, try making a copy of a document on your machine to make sure it is working properly.
You tried dialing with a
Your machine does not answer the phone or receive faxes. First check to see that the power cord is connected to the AC outlet. Also check the reception mode you are using. Your machine will not automatically receive faxes in manual answer- ing mode [TEL]. See “Setting the Answering Mode” in the Installation section.
Your received documents are light or have vertical streaks on them and you are not out of toner. Gently wipe the lens surface of your machine’s LED array and then see if the machine works properly (refer to “Replacing the Toner Cartridge”). If your machine still does not work properly, remove the image drum unit (refer to “Replacing the Image Drum Unit”), tap the toner cartridge, and slowly swing it
You set your machine for delayed transmission but it did not send. Check the display to make sure that you have set your machine’s clock to the correct time. See “Setting the Clock” in the Installa- tion section.
Your machine disconnected before you could answer a voice request. You must answer a voice request while the warbling tone is sounding. When you hear the warbling tone, press the HOOK/V. REQUEST key after picking up your handset.
Your machine will not poll a remote fax ma- chine. Call the person at the remote fax machine and make sure that they have loaded documents and set their fax machine in polling transmission mode.
Your machine is connected to a PBX and you can not dial out. You must enter your dial prefix before the telephone number for each number that you dial or program into your machine. Also, your machine must be programmed for PBX operation before it will work. See “Connecting to a PBX” in the Installation section.
You want to answer an external telephone but your machine always answers first. If you are using an external telephone, change your machine’s ring response user function setting. See the Programming section.
Your received faxes sometimes look distorted. If the document received is longer than the paper you have loaded into your paper tray, your machine automatically reduces the length of the document to fit on your paper.
If the document received is wider than the paper you have loaded into your paper tray, your machine can be programmed to reduce the width of the document to fit on your paper. This feature is called Width Reduction. Using it will affect the appearance of the received fax.
This type of problem could also be communication related.
You are constantly receiving unsolicited adver- tising on your machine. Try using the closed network function. See “Receiving Faxes” in the Basic Operations section.
Your machine does not immediately switch to TEL mode when you make or receive a voice call. Try pressing the Stop key. Your machine will return to standby mode so that you can converse. This condition may happen infrequently due to telephone line conditions, or the type of external telephone used. If this problem happens often, consult your service representative.
