Oki 4580 manual Overnight Exchange U.S. & Canada, Oki Data Contact Locations U.S. & Canada

Oki Data Contact Locations: U.S. & Canada

United States

Oki Data Americas, Inc.

2020 Bishops Gate Blvd.

Mt. Laurel, NJ 08054

Phone: 1-800-654-3282

Fax: 1-856-222-5247

Canada

Oki Data Americas, Inc.

2735 Matheson Blvd. East, Unit 1

Mississauga, Ontario

Canada L4W 4M8

Phone: 1-800-654-3282

Fax: 1-905-238-4421

Sales and Service Dealers: U.S. & Canada

Consult the store location where you purchased your machine, or contact Oki Data for the location of the nearest Authorized Oki Data Service Dealer.

Prices and minimum charges may vary.

Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

Telephone Support

1-800-654-3282 (1-800-OKI-DATA)

Toll Free in the U.S. and Canada

Automated Attendant

For quick answers to commonly-asked questions, the Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

Basic operating procedures

Sales and service referrals

￿Parts and consumable referrals Product information

Customer Support Professionals

Customer Support Professionals are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your machine so you can describe your problem accu- rately.

Our Customer Support Professionals are trained on all current OKI products. They can answer your questions regarding:

Locations of sales and service dealers

Installation of your machine

Usage/normal maintenance of your ma- chine

Error message interpretation/solutions

￿Parts and supplies identification Consumer relations

Note: Customer Support Representatives are not trained to provide assistance with the use of commercial software pack- ages. Please consult your software user’s manual for times and availability of their support.

Overnight Exchange: U.S. & Canada

Note: Available in the United States and Canada.

If you choose to use our Overnight Exchange service, call 1-800-654-3282 (1-800-OKI-DATA): our trained personnel will try to solve your problem over the phone. If they determine that your hard- ware is defective, an exchange unit will be shipped to you via air express. Have your credit card available, as our representative will be asking for this information. You will receive the exchange unit the next business day, or no later than the second business day.

Return the original product to Oki Data by using the same packaging materials you received with the exchange product. You must pack the unit accord- ing to the instructions on the package. The product to be returned must be made available for pickup by Oki Data’s representative within 2 business days of your receipt of the exchange unit: failure to do so may result in your being charged the full price of the exchange unit. Before you ship the product, remove the image drum and toner cartridge to prevent damage to the product during shipment: failure to do so may result in a fee for cleaning/ repairs, which will be charged to your account.

When Overnight Exchange is used, the returned machine becomes the property of Oki Data. Ex- change units may be new or repaired/recondi- tioned, at the option of Oki Data: the exchange unit

Warranty, Regulatory, and Safety Information 81