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Oki 5900 manual Service and Support, Your Sales and Service Dealer, Customer Support Professionals

Models: 5900

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Service and Support

This information is valid for the United States and Canada.

Okidata is firmly committed to the satisfaction of our customers. If you have problem that your customer documentation cannot solve, contact these sources for service or support:

Your Sales and Service Dealer

Consult the store location where you purchased your fax machine, or call 1-800-OKIDATA (1-800-654-3282) for the location of the nearest Authorized OKIDATA Service Dealer.

∙Prices and minimum charges may vary.

∙Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

Customer Support Professionals

1-800-OKIDATA (1-800-654-3282)

Toll Free in the U.S. and Canada

Our Customer Support staff is now available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your machine so you can describe your problem accurately.

Our Customer Support Professionals are trained on all current OKI products. They can answer your questions regarding:

∙Locations of sales & Service Dealer

∙Installation of your machine

∙Usage/normal maintenance of your machine

∙Error message interpretation/solutions

∙Parts and Supplies identification

∙Consumer relations

96 Handbook

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Oki 5900 manual Service and Support, Your Sales and Service Dealer, Customer Support Professionals, Okidata

Contents

User’s Handbook Copyright 1999 by Oki Data Americas, Inc. All rights reserved Handbook Year 2000 ComplianceEnergy Star iv Handbook Installation Selecting Functions and SettingsSetting Basic Features A Look at the Components andProgramming Speed Dial Numbers Basic FaxingReports Customizing Features and OperationsAdvanced Operations Maintenance Problem SolvingService and Support Index∙ 33.6K bps transmission rate. Fast, efficient communications FeaturesIntroduction ∙ Closed network. Prevents the reception of unsolicited communications Product Options Power Switch A Look at the Components and Control PanelComponents LCD PanelPaper Indicator Document StackerCopy Output Lever Document GuidesAC Power Cord Inlet Line JackTEL Jack TEL Jack Back CoverToner Cartridge LED Print HeadImage Drum Unit 8 Handbook 7 Enter Key Control Panel Keys and Indicators3 Shift Left ßKey Use this key to 10 Type of Original Key Dark, Normal, Light indicator 22 One-Touch Keypad Latch to Second Panel model 20 Start/Copy Key21 Stop Key Using One-Touch Keys for Dialing Using One-Touch Keys for SearchUsing One-Touch Keys for Programming One-Touch KeypadSignal Tones Accessing Second Panel of One-Touch Keys modelInstallation SafetyEmergency First Aid Operation and MaintenanceToner Cartridge and Image Drum Handling Unpacking Where to Install Your Fax MachineGetting Started Setting Up Your Fax Machine 2 Press the release buttons located on both sides of the copystacker. Lift up the stacker 1 Lift up on the document tray and swing it up and out of the wayCaution Do not touch the green drum surface 4 Grasp the protective sheet and pull it out5 Put the image drum cartridge back into place 18 HandbookInstalling the Toner Cartridge 4 Lower the right side down into the toner well 6 Close the copy stacker and document trayAttaching the Document Stacker 20 HandbookConnecting to the Telephone Line Installing the External Optional HandsetThe two TEL jacks are provided to allow you to connect both an external handset and an answering machineTo connect both an answering machine and a telephone Connecting an External Telephone or Answering MachineConnecting Power Loading Paper Selecting Functions and Settings Navigating the Function MenuMenu Structure Function Options SettingsSetting Features 1 Press Menu/Exit 1 Using Step Access2 Using Speed Access Speed Access Numbers Clock AdjustmentID/Password Programming Machine SettingsSpeed access numbers continued Active only when 2nd paper tray is installed28 Handbook Dial OptionsSetting Your Fax Machine’s ID Setting Basic FeaturesSetting the Date and Time Setting the Language Setting the Answering ModeAuto Receive Mode FAX Manual Receive Mode TELTelephone Answering Device Mode TAD Memory Reception Mode MEMForwarding Mode FWD PC Fax Mode PC, optionalDial and Incoming Call Parameter Settings Dial Parameter SettingsTone/Pulse MF/DP Tone MF DurationPBX LINE FLASH/EARTH/NORMALPC/FAX Switch Incoming Call ParametersIncoming Ring Remote ReceiveMonitor Volume Buzzer VolumePaper-Size Setting Other Basic ParametersConnecting to a PBX MCF. Single-LocMCF. Multi-Loc Image in MCFprefix of the PBX Programming Speed Dial Numbers One-Touch Key Faxing2 or 3 Digit Faxing Group FaxingProgramming One-Touch and 2 or 3 Digit Speed Dial Numbers Collect InformationEntry ParametersProgram the Information Other KeysNumeric Keypad One-Touch KeypadProgramming a Speed Dial 8 Select Communication Speed, press EnterChain Dialing Programming a Group DirectoryTo create a chain dial number To dial the numberBasic Faxing Preparing DocumentsGuidelines Multiple Page DocumentsLoading Documents Resolution Sending a Fax to a Single LocationContrast Press the Speed Dial/Search key1 Press the Speed Dial/Search key. The display will show Sending a Fax to Multiple Locations Broadcasting Sending a Fax to a GroupFollow these instructions to fax your document 2 Press the Speed Dial/ Search keyDisplay Messages Real-Time DialingRedialing Confirming ResultsReceiving Faxes Manually Receiving Faxes to MemoryNo Paper Reception If your machine runs out of paperCanceling Messages Stored in Memory No Toner ReceptionTo print out the message stored in memory, do the following To erase messages received in memory without printing themTo set a closed network Power Failures and MemoryRejecting Unsolicited Fax Messages Dual Access What You Can Do While Sending a FaxWhat You Can Do While Receiving a Fax What You Can Do While Making CopiesTo make Copies Making CopiesManual Paper Feeder Face Up Stacking/Face Down Stacking Advanced Operations Delaying Fax TransmissionsTo send a delayed fax To send a delayed batch fax One Session Canceling Delayed TransmissionsPriority Transmission Confidential FaxesSending Confidential Faxes To send a priority TXTo change a password Receiving Confidential FaxesProgramming Personal Confidential Mailboxes To create a personal confidential mailboxTo close a mailbox To print confidential messagesRelay Password Relay FaxingRelay Initiating Station Relay Group NumbersInitiating a relay broadcast To set the relay report numberTo set memory polling Memory PollingTo set memory polling bulletin To create a personal bulletin polling mailboxTo set bulletin polling Memory Polling BulletinTo set document tray polling Printing Documents Scanned into Memory for Bulletin PollingTo print from personal bulletin polling mailboxes To print or cancel polled faxes in memory To cancelCall Forwarding Dialing Another Fax Machine to Request Documents Polling ReceptionTo set the auto answer mode to FWD Forward on Paper/Toner ErrorTo set a forwarding number It is not possible to forward polled or confidential faxesCustomizing Features and Operations To Print a Configuration ReportTransmission TX Mode Default Operation FunctionsRestrict Access Sender ID SwitchMemory Full Save Instant DialT/F Timer Prg Pulse Dial RatePulse Make Ratio Pulse Dial TypeSetting Distinctive Ring Memory PasswordTo set memory password To cancel a registered passwordService Function Settings Restricted Access IDTo set restricted access ID To cancel restricted access IDOptions MDY/DMYTime/Date Print TSI PrintOptions continued Battery backup Expandable Memory Handset70031801 40755302Reports Understanding ReportsActive Memory Files Report Activity ReportConfidential Reception Report Broadcast Confirmation ReportBroadcast Entry Report Message Confirmation ReportConfiguration Report Power Outage ReportTelephone Directory Printing ReportsCodes Used in Reports Result CodesBUSY CANCLCommunication Codes CALLINGCALLED Multiple-location transmission broadcastToner Cartridge Kit - Part# MaintenanceReplacing the Toner Cartridge 2 Press the release buttons located on both sides of the copy stacker. Lift up the stacker 80 Handbook 7 Lower the right side down into the toner well8 Push the lock lever forward until it stops Replacing the Image Drum Image Drum Kit - Part#1 Turn off the power switch To reset the image drum counter Resetting the Drum CounterCleaning the Scanner Path Obtaining Consumables and Replacement Parts Clearing a Printing Paper Jam Problem SolvingClearing a Document Jam Warning Do not touch the green drum surface 86 Handbook6 Pull out the paper tray Printing a Cleaning Page Error MessagesThe cleaning page process To print a cleaning pageThe paper tray is out of paper. Add more paper are erased Problem Checklist To access the print/scan countersNothing happens when you press the control panel keys Reading the Print CountersYour machine won’t dial The display shows a communication errorYour documents jam You keep getting reports you do not want You sent a fax but it was received completely blankThe image received on your machine was very poor Your machine does not answer the phone or receive faxesYou set your machine for delayed transmission but it did not send Your machine disconnected before you could answer a voice requestYour machine will not poll a remote fax machine Your machine is connected to a PBX and you can not dial outShipping Your Machine You are constantly receiving unsolicited advertising on your machineService and Support Your Sales and Service DealerCustomer Support Professionals 1-800-OKIDATA1-800-OKIDATA The Okidata Customer Information SystemOkidata on the Internet Index Page 100 Handbook