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Oki 5900 manual Problem Solving, Clearing a Document Jam, Clearing a Printing Paper Jam

Models: 5900

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Problem Solving

Problem Solving

Clearing a Document Jam

When a document jam occurs, your machine beeps and an error message appears in the display. If the jammed document looks like it is positioned straight in your feeder, press the Stop key to try to feed the document the rest of the way through the feeder. If this fails, follow the instructions below.

1Turn off the power switch.

2Lift the document tray up and back on its hinges.

!Open the control panel fully, being careful not to damage the separation rubber.

3Pull out the jammed document.

4Return the document tray to its original operating position, and push down until it locks in place.

5Turn the power switch back on.

Clearing a Printing Paper Jam

If your machine displays PAPER JAM or NO PAPER when the paper tray still contains paper, there may be one or more sheets of paper jammed in the machine. To clear a paper jam, follow the instructions below.

!If you are experiencing frequent paper jams, it may be due to the type of paper you are using. For best results,

select a paper which has been developed specifically for photocopying or laser printing. Be sure to fan the paper before loading it into your paper tray.

!CAUTION: If you open the top cover, you will see a

label that reads: (CAUTION-HOT). This portion is extremely hot—do not touch it under any circumstances.

Handbook 85

Image 93

Oki 5900 manual Problem Solving, Clearing a Document Jam, Clearing a Printing Paper Jam

Contents

User’s Handbook Copyright 1999 by Oki Data Americas, Inc. All rights reserved Year 2000 Compliance Energy StarHandbook iv Handbook Selecting Functions and Settings InstallationSetting Basic Features A Look at the Components andBasic Faxing Programming Speed Dial NumbersCustomizing Features and Operations Advanced OperationsReports Problem Solving MaintenanceService and Support IndexFeatures Introduction∙ 33.6K bps transmission rate. Fast, efficient communications ∙ Closed network. Prevents the reception of unsolicited communications Product Options A Look at the Components and Control Panel Power SwitchComponents LCD PanelDocument Stacker Paper IndicatorCopy Output Lever Document GuidesLine Jack AC Power Cord InletTEL Jack TEL Jack Back CoverLED Print Head Image Drum UnitToner Cartridge 8 Handbook Control Panel Keys and Indicators 3 Shift Left ßKey Use this key to7 Enter Key 10 Type of Original Key Dark, Normal, Light indicator 20 Start/Copy Key 21 Stop Key22 One-Touch Keypad Latch to Second Panel model Using One-Touch Keys for Search Using One-Touch Keys for DialingUsing One-Touch Keys for Programming One-Touch KeypadAccessing Second Panel of One-Touch Keys model Signal TonesSafety InstallationOperation and Maintenance Toner Cartridge and Image Drum HandlingEmergency First Aid Where to Install Your Fax Machine Getting StartedUnpacking 2 Press the release buttons located on both sides of the copy Setting Up Your Fax Machinestacker. Lift up the stacker 1 Lift up on the document tray and swing it up and out of the way4 Grasp the protective sheet and pull it out Caution Do not touch the green drum surface5 Put the image drum cartridge back into place 18 HandbookInstalling the Toner Cartridge 6 Close the copy stacker and document tray 4 Lower the right side down into the toner wellAttaching the Document Stacker 20 HandbookInstalling the External Optional Handset Connecting to the Telephone LineThe two TEL jacks are provided to allow you to connect both an external handset and an answering machineConnecting an External Telephone or Answering Machine Connecting PowerTo connect both an answering machine and a telephone Loading Paper Navigating the Function Menu Selecting Functions and SettingsMenu Structure Function Options SettingsSetting Features 1 Using Step Access 2 Using Speed Access1 Press Menu/Exit Clock Adjustment Speed Access NumbersID/Password Programming Machine SettingsActive only when 2nd paper tray is installed Speed access numbers continued28 Handbook Dial OptionsSetting Basic Features Setting the Date and TimeSetting Your Fax Machine’s ID Setting the Answering Mode Setting the LanguageAuto Receive Mode FAX Manual Receive Mode TELMemory Reception Mode MEM Telephone Answering Device Mode TADForwarding Mode FWD PC Fax Mode PC, optionalDial Parameter Settings Dial and Incoming Call Parameter SettingsTone MF Duration Tone/Pulse MF/DPPBX LINE FLASH/EARTH/NORMALIncoming Call Parameters PC/FAX SwitchIncoming Ring Remote ReceiveBuzzer Volume Monitor VolumePaper-Size Setting Other Basic ParametersMCF. Single-Loc Connecting to a PBXMCF. Multi-Loc Image in MCFprefix of the PBX One-Touch Key Faxing Programming Speed Dial Numbers2 or 3 Digit Faxing Group FaxingCollect Information Programming One-Touch and 2 or 3 Digit Speed Dial NumbersEntry ParametersOther Keys Program the InformationNumeric Keypad One-Touch Keypad8 Select Communication Speed, press Enter Programming a Speed DialProgramming a Group Directory Chain DialingTo create a chain dial number To dial the numberPreparing Documents Basic FaxingGuidelines Multiple Page DocumentsLoading Documents Sending a Fax to a Single Location ResolutionContrast Press the Speed Dial/Search key1 Press the Speed Dial/Search key. The display will show Sending a Fax to a Group Sending a Fax to Multiple Locations BroadcastingFollow these instructions to fax your document 2 Press the Speed Dial/ Search keyReal-Time Dialing Display MessagesRedialing Confirming ResultsReceiving Faxes to Memory Receiving Faxes ManuallyNo Paper Reception If your machine runs out of paperNo Toner Reception Canceling Messages Stored in MemoryTo print out the message stored in memory, do the following To erase messages received in memory without printing themPower Failures and Memory Rejecting Unsolicited Fax MessagesTo set a closed network What You Can Do While Sending a Fax Dual AccessWhat You Can Do While Receiving a Fax What You Can Do While Making CopiesMaking Copies Manual Paper FeederTo make Copies Face Up Stacking/Face Down Stacking Delaying Fax Transmissions To send a delayed faxAdvanced Operations Canceling Delayed Transmissions To send a delayed batch fax One SessionConfidential Faxes Priority TransmissionSending Confidential Faxes To send a priority TXReceiving Confidential Faxes To change a passwordProgramming Personal Confidential Mailboxes To create a personal confidential mailboxTo print confidential messages To close a mailboxRelay Faxing Relay PasswordRelay Initiating Station Relay Group NumbersTo set the relay report number Initiating a relay broadcastTo set memory polling Memory PollingTo create a personal bulletin polling mailbox To set memory polling bulletinTo set bulletin polling Memory Polling BulletinPrinting Documents Scanned into Memory for Bulletin Polling To print from personal bulletin polling mailboxesTo set document tray polling To cancel To print or cancel polled faxes in memoryCall Forwarding Dialing Another Fax Machine to Request Documents Polling ReceptionForward on Paper/Toner Error To set the auto answer mode to FWDTo set a forwarding number It is not possible to forward polled or confidential faxesTo Print a Configuration Report Customizing Features and OperationsTransmission TX Mode Default Operation FunctionsSender ID Switch Restrict AccessMemory Full Save Instant DialPulse Dial Rate T/F Timer PrgPulse Make Ratio Pulse Dial TypeMemory Password Setting Distinctive RingTo set memory password To cancel a registered passwordRestricted Access ID Service Function SettingsTo set restricted access ID To cancel restricted access IDMDY/DMY OptionsTime/Date Print TSI PrintHandset Options continued Battery backup Expandable Memory70031801 40755302Understanding Reports ReportsActive Memory Files Report Activity ReportBroadcast Confirmation Report Confidential Reception ReportBroadcast Entry Report Message Confirmation ReportPower Outage Report Configuration ReportTelephone Directory Printing ReportsResult Codes Codes Used in ReportsBUSY CANCLCALLING Communication CodesCALLED Multiple-location transmission broadcastMaintenance Replacing the Toner CartridgeToner Cartridge Kit - Part# 2 Press the release buttons located on both sides of the copy stacker. Lift up the stacker 7 Lower the right side down into the toner well 8 Push the lock lever forward until it stops80 Handbook Image Drum Kit - Part# Replacing the Image Drum1 Turn off the power switch Resetting the Drum Counter Cleaning the Scanner PathTo reset the image drum counter Obtaining Consumables and Replacement Parts Problem Solving Clearing a Document JamClearing a Printing Paper Jam 86 Handbook Warning Do not touch the green drum surface6 Pull out the paper tray Error Messages Printing a Cleaning PageThe cleaning page process To print a cleaning pageThe paper tray is out of paper. Add more paper are erased To access the print/scan counters Problem ChecklistNothing happens when you press the control panel keys Reading the Print CountersThe display shows a communication error Your documents jamYour machine won’t dial You sent a fax but it was received completely blank You keep getting reports you do not wantThe image received on your machine was very poor Your machine does not answer the phone or receive faxesYour machine disconnected before you could answer a voice request You set your machine for delayed transmission but it did not sendYour machine will not poll a remote fax machine Your machine is connected to a PBX and you can not dial outYou are constantly receiving unsolicited advertising on your machine Shipping Your MachineYour Sales and Service Dealer Service and SupportCustomer Support Professionals 1-800-OKIDATAThe Okidata Customer Information System Okidata on the Internet1-800-OKIDATA Index Page 100 Handbook