Mail Receive Function Errors

Section 3-8

3-8 Mail Receive Function Errors

3-8-1 Identifying and Correcting Mail Receive Function Errors

The following table shows the primary causes of e-mail transmission errors and corresponding solution.

Cause

Correction

 

 

• The POP, SMTP, or DNS server

• Correctly set each server address (IP

address has not been set.

address or host name).

 

 

• POP authentication error

• Correctly set the POP settings (account

 

and password).

 

 

• POP, SMTP, or DNS server communi-

• Inspect the communications path (Ether-

cations timeout

net Unit, cable connections, hub, router,

 

and server) and correct any problems or

 

damage.

 

 

• Local mail address has not been set.

• Correctly set the local mail address.

 

 

• The attached file's file name is not

• Correctly set the attached file's file name

entered in standard ASCII (8 charac-

and extension in ASCII characters.

ters max.).

 

• The attached file's filename extension

 

is not entered in standard ASCII (3

 

characters).

 

 

 

• Specified word or specified bit data

• Correctly set the data area and address

area/address error

for the specified word or bit.

 

 

3-8-2 Troubleshooting Mail Receive Errors with LED Indicators

RUN

ERC

ERH

LNK

HOST

Probable cause

Correction

 

 

 

 

 

 

 

Lit

---

Lit

---

Flash-

• There is an error in

• Read the Error Sta-

 

 

 

 

ing

the server (DNS,

tus Flags and error

 

 

 

 

 

SMTP, or POP3)

log and correct the

 

 

 

 

 

settings in the Unit

setting that caused

 

 

 

 

 

Setup.

the error. If the error

 

 

 

 

 

 

recurs, replace the

 

 

 

 

 

 

CPU Unit.

 

 

 

 

 

 

 

 

 

Not lit

---

Flash-

• An authentication

• Correctly set the

 

 

 

 

ing

error occurred in

POP settings

 

 

 

 

 

with the POP server.

(account and pass-

 

 

 

 

 

A communications

word).

 

 

 

 

 

problem occurred

• Inspect the commu-

 

 

 

 

 

with the server.

nications path

 

 

 

 

 

• A network failure

(Ethernet Unit, cable

 

 

 

 

 

occurred in the com-

connections, hub,

 

 

 

 

 

munications path

router, and server)

 

 

 

 

 

and caused an

and correct any

 

 

 

 

 

access timeout.

problems or dam-

 

 

 

 

 

 

age.

 

 

 

 

 

 

 

Note For more details on the error log, refer to 8-3 Error Log in the Operation Man- ual Construction of Networks.

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Omron CJ1W-ETN21 operation manual Identifying and Correcting Mail Receive Function Errors