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Mail Receive Function Errors Section 3-8

3-8 Mail Receive Function Errors

3-8-1 Identifying and Correcting Mail Receive Function Errors

The following table shows the primary causes of e-mail transmission errors
and corresponding solution.

3-8-2 Troubleshooting Mail Receive Errors with LED Indicators

Note For more details on the error log, refer to 8-3 Error Log in the Operation Man-
ual Construction of Networks.
Cause Correction
•The POP, SMTP, or DNS server
address has not been set.
•Correctly set each server address (IP
address or host name).
•POP authentication error •Correctly set the POP settings (account
and password).
•POP, SMTP, or DNS server communi-
cations timeout
•Inspect the communications path (Ether-
net Unit, cable connections, hub, router,
and server) and correct any problems or
damage.
•Local mail address has not been set. •Correctly set the local mail address.
•The attached file's file name is not
entered in standard ASCII (8 charac-
ters max.).
•The attached file's filename extension
is not entered in standard ASCII (3
characters).
•Correctly set the attached file's file name
and extension in ASCII characters.
•Specifi ed word or specified bit data
area/address error
•Correctly set the data area and address
for the specified word or bit.
RUN ERC ERH LNK HOST Probable cause Correction
Lit --- Lit --- Flash-
ing
•There is an error in
the server (DNS,
SMTP, or POP3)
settings in the Unit
Setup.
•Read the Error Sta-
tus Flags and error
log and correct the
setting that caused
the error. If the error
recurs, replace the
CPU Unit.
Not lit --- Flash-
ing
•An authentication
error occurred in
with the POP server.
A communications
problem occurred
with the server.
•A network failure
occurred in the com-
munications path
and caused an
access timeout.
•Correctly set the
POP settings
(account and pass-
word).
•Inspect the commu-
nications path
(Ethernet Unit, cable
connections, hub,
router, and server)
and correct any
problems or dam-
age.