Troubleshooting | Palm PMG0501000P specs

CHAPTER

14

Troubleshooting

Although we can’t anticipate all the questions you might have, this chapter provides answers to some of the most commonly asked questions. For additional information and answers to other common questions, visit palm.com/treoproumts-support.

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Palm PMG0501000P manual Troubleshooting

Contents

User Guide Intellectual property notices Contents Iv C O N T E N T S N T E N T S Terms Regulatory and safety information Specifications Index Viii C O N T E N T S Welcome This chapter What’s in the box? Your Palm Treo Pro smartphoneHardware Documentation and software Data service plan For web browsing and email Service contract with an activated SIMWhat do I need to get started? While using your smartphone Where can I learn more?For a quick introduction Start and select Help E L C O M E Setting up This chapter Front view Palm Treo Pro smartphone overview Top view Back view Check with your wireless service provider for information Inserting the SIM card and battery Slide the back panel back into place Charging the battery Indicator light Maximizing battery life Making your first call Look for your phone number directly Adjusting call volumeWhat’s my number? Select SIM Manager Setting up synchronization Using the My Treo application Quickly move around Using one thumb on the 5-wayComplete tasks in applications Navigator This chapter Scrolling through screens Navigating around the screen Closing screens Tap and drag the slider of an onscreen scroll bar Highlighting and selecting items Highlighting text Using the softkeysSelecting menu items Selecting options in a shortcut menu Selecting options in a list Using the keyboard Entering lowercase and uppercase letters Entering numbers, punctuation, and symbols Entering other symbols and accented characters Entering passwordsSymbols and accented characters To select… Or L Ö ô œ õ Or F Ï îOr P Or R Or T Ü û Press Start to open the Start menu Opening and closing applicationsPress Center to open the highlighted application Opening applications in Programs Closing applications Switching among open applicationsTo close one or more individual Selected Customizing the Quick Menu To close all open applications Select Stop AllDefining exclusive programs Select Add Exclusive End Using your Today screen I N G Y O U R T O D a Y S C R E E N O V I N G a R O U N D O N Y O U R S M a R T P H O N E Your phone This chapter Turning your smartphone on/off PowerTurning your phone on Turning your phone off Press and hold PowerWaking up the screen and turning it off Phone/Send , Start , Calendar , Messaging , or End Dialing from the Today screen Making calls Dialing with a speed dial Press Option to avoid starting a contact lookupDialing by contact name Dialing using the onscreen keypad Dialing your national emergency number Dialing from a web page or message Press Phone/Send Receiving calls Setting up voicemail Using voicemailListening to voicemail from the Today screen Retrieving messages from a voicemail notification What can I do during a call? Ending a call Switching applications during a call Start and select Today Decline adding the number Press Cancel right softkeySaving phone numbers Create a new contact Select New Contact Press Phone/Send Answering a second call call waiting Making a conference call Select Get Settings When you’re done, do one of the followingForwarding calls Working with recently called numbers 1 Press Phone/Send Working with called numbersSave the phone number to a contact See Saving phone numbers Send a text message to the number Press Menu right softkey and select Call History With the call open, do either of the following Assigning a speed dial to a phone number A P T E R What are all those icons? O U R P H O N E A P T E R Headset Using a phoneAnswer an incoming call Respond to call waiting Connecting to a Bluetooth hands-free device On Bluetooth box Devices and to display the device list Select the Mode tab and check the TurnAdd new device Using a Bluetooth hands-free device Customizing phone SettingsSelecting ringtones and display notices Phone Missed call a call you did not If you selected Known Caller, Roaming Adjusting call and ringer volumeOptional Select the Play icon to preview the sound Select Ring tone Assigning a caller ID ringtoneSelect a tone for this contact entry Press OK Enabling TTY Setting your phone to automatically answer calls Check the Enable TTY support boxIf an alert appears, press OK Press OK Adding contact numbers from new callers Blocking calls Setting options for rejecting a call All calls All outgoing calls are blocked Setting caller ID Setting call waiting notification Enabling fixed dialing Manually selecting your wireless band Automatic The network connection is automatically made From the Network Selection list, select an optionSelecting broadcast channel options Check the Receive channel list box Press OK Synchronizing information This chapter How do I synchronize? Synchronization overviewSynchronizing with desktop sync software Infrared IR See Synchronizing over an infrared connection What can I synchronize? A T C a N I S Y N C H R O N I Z E ? Info type Method Where to learn more System requirements Setting up your computer for synchronization Installing the desktop sync software A P T E R Switching between setup mode and sync mode Using the desktop sync software Select Set up my PCTo open the desktop sync software, do one of the following Windows Mobile Device Center Synchronizing using the USB cableSynchronizing Setting up wireless synchronization Press Menu right softkey and select Add Server Source Select ActiveSync Check the Save password box Setting the synchronization schedule Settings are not available for all items Initiating a wireless sync manually Use above settings when roaming Other ways to synchronize Synchronizing over a Bluetooth connectionStart and select Programs Select ActiveSync Make sure your computer is equipped with an IR port Synchronizing over an infrared connectionSynchronizing with multiple computers Changing which applications sync Press Stop left softkey Stopping synchronization Y N C H R O N I Z I N G I N F O R M a T I O N Your email This chapter Entering settings for an email account Setting up emailHow to set up Email account type E T T I N G U P E M a I L Press Next right softkey Press Messaging Select Setup E-mail Select Manually Review all download settings Select 111 Press Next right softkey Press Next right softkey Enter your account username and password Review all download settings Select Editing and deleting accounts Press Messaging Sending and receiving messagesOptions Selecting which email account to use Creating and sending an email message Press Messaging Receiving email messages Press Send left softkey Press Messaging For fully downloaded messages Open Opening attachmentsFor partially downloaded messages Check the Include file attachments box Adding a contact from an email message Working with email messages Adding an online address book Using an online address book Replying to a message Finding messages Deleting messages Forwarding a messageSorting your messages Hold Using email shortcutsPress Hold Adding a signature to your outgoing messages Customizing your email settings When replying to e-mail, include Display account picker when openingKeep copies of sent items in Sent When available, use this storage card Check names using these address Do one of the following Empty deleted items SelectIf the account list is displayed Press Select any of the following options Sign all outgoing e-mail messages Encrypt all outgoing e-mail Select Send/Receive Schedule Changing email download settings Other email accountsSelect either of the following Press Done left softkey twice Select Download Size Settings Selecting which folders sync Outlook email accounts Working with meeting invitations Messages from Within another Application Sending email O U R E M a I L Your text and multimedia messages This chapter Creating and sending a text message Sending and receiving text and multimedia messages Optional Press Menu right softkey and select Spell Check Previewing a text message with an attached file Creating and sending a multimedia message Press OK twice to return to the messageRingtones Midi Sound clips AMR, WAV A P T E R Select Slides Insert Slide Repeat to add another slide in this messageThen select the color you want Organizing slides within a multimedia message Slides Organize Slides New MMS Setting options for an outgoingOptions Send Options New message Receiving text messagesMenu right softkey Call sender Dials Sender’s phone number Viewing a text message Hide left softkey DismissesViewing a multimedia message Forward the message Press Menu Using Messaging to chatVoiceMail Using links in messages Select Yes Adding a contact from a message Setting message preferences Customizing additional multimedia message settings Use Unicode when necessarySelect SMS\MMS Select either or both of the following Request delivery notifications On the Preferences tab, select any of the following Set As Default Using Windows LiveTMUsing Live Search Setting up Windows Live Mail Select Windows Live Select Sign in to Windows Live Press Next left softkey Select any of the following Using Windows Live MailStore Windows Live contacts in your Select Messenger Using Windows Live Messenger Text entry bar A P T E R Your connections to the web and wireless devices This chapter Viewing a web Browsing the webPress Start and select Internet Explorer Press OK to close Internet Explorer Mobile View the previous page Press Back left softkey or Backspace Navigating web pagesSelect Forward Softkey and select Refresh Creating a favorite Multimedia message, or an email accountViewing a favorite Select the page you want to view in the list Select New Folder Organizing your favoritesEnter a name for this folder and select Add Press OK Downloading files and images from a web Copying text from a web Customizing your Internet Explorer Mobile settingsReturning to recently viewed pages Home page Sets the page that Save links to pages visited Select the Memory tab and set any of the following options Connecting to streaming content Working with streaming contentViewing streaming content Select Streaming Media Do not show ‘Connect to Internet’ Customizing Streaming Media Getting online travel information and tools Using WorldMateSelect WorldMate Downloading the WorldMate application Feature Weather Center , Flight Select an option to access a WorldMateCenter , My Itinerary , Travel Tools , or Converters Why use a Wi-Fi connection? Connecting to a Wi-Fi networkAre there different types of Wi-Fi networks? There are two types of Wi-Fi networks Turning the Wi-Fi feature on and off Open network, see Connecting to an open networkWi-Fi When Wi-Fi is on, your Today screen displays Wi-Fi On Connecting to a secure network This is a hidden network Sets Password is also known as a preshared key PSK Enter the following settings and press Next right softkeyKey is automatically provided Disconnecting from a network Use Ieee 802.1x network accessCustomizing Wi-Fi settings Automatically connects to that network Select the Power Mode tab and set any of the following Customizing advanced Wi-Fi settings Press Save right softkey Press OK Customizing network adapter settings Tap an adapter to modify settings Connecting to devices with Bluetooth wireless technology Entering basic Bluetooth settings Requesting a connection with another Bluetooth device Accepting a connection from another Bluetooth device Setting up a USB Internet Connection Sharing connection Using your device as a wireless modemSelect Internet Sharing Select the PC Connection list, and then select Bluetooth PAN Creating a Bluetooth Internet Connection Sharing connection A P T E R A P T E R Your photos, videos, and music This chapter Operating system Do you use Windows XP or Windows Vista? Synchronizing your pictures, videos, and musicWindows XP Captured on or copied to your Microsoft ActiveSync to open Windows Vista Camera Selecting camera modes By default, the camera on your smartphoneVideo Captures video clips Taking a picture Brightness Sets the brightness level White balance Specifies the light conditions Recording a video Customizing your Camera settings Stitch Count panorama mode only Direction panorama mode onlySnapshots sports mode only Sets Capture Speed sports and burst Recording Limit video mode only Flicker Adjustment Sets the rate toPictures & Videos Show Reminder Contacts picture MPEG-4 3GPP2 Viewing a videoVideos Viewing a slide show Creating a caller ID picture Sending a picture or video Organizing pictures and videos Using a picture as the Today screen backgroundEditing a picture Deleting a picture or video Customizing picture playback settingsRenaming a picture or video Press Start and select Pictures When rotating a picture, rotate MP3 3GP Windows Media Player MobileAAC+ MPEG-4 Synchronizing Windows Media Player library files N D O W S M E D I a P L a Y E R M O B I L E Media Player Press Start and select WindowsStop Ends playback Working with libraries Playback controls Working with playlists Customizing Windows Media Player Mobile Pause playback while using another Resume playback after a phone call Your personal information organizer Contacts Calendar Tasks Adding a contact Contacts Viewing or changing contact information Here are some helpful tips for entering info Deleting a contact Finding a contact in an online address book Customizing ContactsSending a contact Highlight the contact you want Using SIM Manager Displaying your calendar Press Calendar Calendar Creating an appointment Press Calendar Adding an alarm reminder to an event Scheduling a repeating appointment Creating an untimed eventSending a meeting request Marking an event as sensitive Replying to a meeting request Organizing your schedule Deleting an event Select the type of events you want to viewCustomizing Calendar Set reminders for new items TasksSend meeting requests via Specifies Sending an appointment Press Calendar S K S Organizing your tasks Checking off a taskTasks list, press Menu right softkey and select Filter Deleting a task Creating a note Creating a voice note Go to the Notes list Creating a note from a templateOrganizing your notes Customizing Notes Deleting a note Your Microsoft Office and other document tools This chapter Synchronizing files that are on your computer Windows XP Synchronizing your Microsoft Office files Microsoft ActiveSync to open Synchronizing files that are on your computer Windows Vista Word Mobile Picture bullets Regular bullets are supported Select Word Mobile Creating a documentOpening an existing document Creating a document from a template Moving or copying text Finding or replacing text in a documentPress Menu right softkey and select Paste Formatting text Saving a copy of a document List Creates a bulleted or numbered list Formatting paragraphs and listsIndentation Changes the paragraph margins Checking spelling in a document Customizing Word Mobile Deleting a document Select PowerPoint Mobile PowerPoint MobileSetting presentation playback options Playing a presentation Select the Playback tab, and check Excel MobileOverride playback options for all files box Fonts reappear on your computer X C E L M O B I L E Select Excel Mobile Creating a workbookCreating a workbook from a template Viewing a workbook Select Unfreeze Panes Sheet Lets you switch to a different worksheetCalculating a sum Inserting a function Entering a formulaReferring to a cell or range in a formula Adding cells, rows, and columns Entering a sequence automatically Formatting cells Number of columns-two in this example-to the right Renaming a worksheet Formatting rows and columns Sorting info in a worksheet Creating a chartFiltering info in a worksheet Finding or replacing info in a workbook Formatting or changing a chart Deleting cells, rows, and columns Organizing your workbooks Customizing Excel Mobile OneNote Mobile Select OneNote Mobile Viewing or editing an existing note Insert a picture Press Menu rightOpen a hyperlink Place the cursor Play a voice note Highlight the voice note and press Center Renaming a note Adobe Reader LESorting your notes Viewing a file Navigate to and select the file you want to open Finding text in a file Changing display options A P T E R Your application and info management tools This chapter Finding information Using SearchPress Start and select Programs Select Search Select File Explorer Exploring files and folders Do any of the following To open an item Select it Installing applicationsTo move a file to another folder To highlight multiple items Tap Installing applications from the Internet Installing third-party applications Start and select Programs Select File Explorer Installing applications from your computer Removing applications Installing Java games and applicationsPress Start Card Select Java Select the application that you want to remove Sharing informationSelect Remove Select Yes to confirm the deletion Beaming an entry or file Beaming information A M I N G I N F O R M a T I O N Turning on the option to receive beamed information Using expansion cardsPictures Games Videos Replace the back panel Inserting and removing expansion cards Saving files to an expansion card Opening applications on an expansion card Open the application from which you want to save the info Exploring files on an expansion card Viewing available expansion card memoryRenaming an expansion card Check the Encrypt files when placed on a storage card box Accessing information on a remote computerAccessing a remote computer Encrypting an expansion card Customizing Remote Desktop Mobile CalculatorPerforming calculations Press Start and select Calculator Using the Calculator memory A P T E R Secure your phone and your data Streamline smartphone use Conserve power This chapter On the Personal tab, select Today Today screen settingsSelect Browse Select the picture you want to use Press OK Selecting which items appear on your Today screen Settings for the item. Press OK to return to Today Settings System sound settingsOrder in which items appear on the Today screen Silencing sounds Selecting Sounds & Notifications Volume level when this sound is turned on Vibrate when ringer switch off/on Display and appearance settingsAdjusting the brightness Play Displaying the clock Setting display formatsClock icon appears displaying the time Aligning the screen to correct tapping problems Application settingsChanging the system color scheme Arranging the Start menu Option + OK = Task Manager Reassigning buttonsOption + Calendar = Calculator Using voice commands Setting up voice commandsOption + Messaging = Tasks Hold Side = Camera Setting input options Keyboard Tap keys on the onscreen keyboard to enter text Enable Auto Correct IndicatesClear Stored Entries Deletes Database of word suggestions Locking your smartphone and info To dismiss Keyguard Press Center Locking your keyboard KeyguardFollowing Press and hold End Press Option + End Turning on Auto-Keyguard Locking the SIM card Locking your screen Locking your smartphone Check the Require PIN when phone is used box Entering owner information Setting the date and time System settings Press OK If prompted, select Yes to accept your changes Setting system alarms Managing identity certificates How much storage space do I have left? Enabling error reportingMemory Optimizing power settings Turning wireless services on/off Comm Manager Updating the system software Managing ISP settings Connection settings Setting up a proxy server Connecting to a VPNSelect the Modem tab Select Internet Proxy Turning a proxy server on or offBox, enter the proxy server information, and select Apply Box Press OK Select Data Connection Enrolling a domain Troubleshooting This chapter Shut down your computer and turn it on again Performing a soft reset Resetting your smartphone Performing a hard reset Replacing the battery Uncheck the Enabled box Press OK CommandPerformance Applications are running slower than usual Screen My battery seems to drain quicklyScreen appears blank Signal strength is weak Screen brightness see Adjusting the brightnessNetwork connection Perform a soft reset see Performing a soft reset Try the suggestions above for weak signalsCan’t tell if data services are available My smartphone won’t connect to the mobile network My smartphone won’t connect to the Internet Your Bluetooth device is charged and turned on Turn on Bluetooth box is checked in Bluetooth SettingsCan’t send or receive text or multimedia messages Verify all of the following Synchronization Desktop sync software Do one of the following Perform a soft reset see Performing a soft reset A P T E R My video and music files won’t sync Before you installed Windows Media PlayerMy appointments show up in the wrong time slot after I sync My scheduled sync doesn’t work Exchange ActiveSync wireless synchronization Check the Use above setting when roaming boxPress Menu right softkey and select Schedule An alert tells me that the server could not be reached Have problems using my accountAgain later Have problems sending email Have problems sending and receiving emailScheduled email synchronization is not working My vCard or vCal email attachment isn’t forwarding correctly Web Can’t access a webAn image or map is too small on my smartphone screen Secure site refuses to permit a transaction Camera preview image looks strange Getting more help Third-party applications Voice quality Making room on your smartphoneIs the other person hearing an echo? Is your voice too quiet on the other end? Are you hearing your own voice echo? O I C E Q U a L I T Y Terms Hsdpa High-Speed Download Packet Access Gprs General Packet Radio ServiceEdge Enhanced Data rates for GSM Evolution Exif Exchangeable Image File Format Phone Off PartnershipPiconet PIM personal information manager PUK personal unblocking key SMS Short Messaging ServicePUK2 personal unblocking key Secure Sockets Layer SSL Username Umts Universal Mobile Telecommunications SystemWindows Mobile Start All Programs Windows Mobile Device Center E R M S Regulatory and safety information 0984 Responsible party Précautions d’usage de votre téléphone mobile Battery handling Power Specifications User Safety Voice 800 Email info@audiology.org Product Handling & Safety Driving Safety General Operation Owner’s Record Umts PS data SpecificationsHsdpa Category 5 3.6 Mb Specification S Specification S Specification S Index Troubleshooting331 185 293 Installing 269-272317 139 Adding 223, 228 144 87, 88305 228 268 228 81-82101 223-227 242 140 Charts 248, 255218 247 199-200 161, 163 334 Battery 23-24, 110153 100 141 222Contacts 53, 120 218 217 Text 32 Dates 252, 292168-170 Email 124, 128, 129 186 292 112304 Events 224 For 109, 112 changing settings for 115 deleting 135, 165, 333 setting security options for 130131 147, 154 Outlook Deleting 124, 128 Errors 195, 305, 322132 290 Encryption 130, 163 272 212, 278Cards 208, 212, 278 Games 272 gestures 248298 Heat sources 24 help 13, 313 hiding Calendar items Entering 36-37, 85 Image files 142, 202Losing 240 168 108-115 187-189 337Keyboard 240 Selecting 127, 165 299 118 211Creating 241, 244 219 110 224-225 155 150115 Freeing 272, 331 Music 53, 191, 208 208, 212, 27829-30 Deleting 147, 152 267 187 Adding 218, 229, 259289 ActiveSync 93 113 343 145107, 118, 119 301 58, 60 300300, 301 183 Playlists 208, 209 PINs 79, 80, 300Taking 197-199, 258 Viewing 202, 203 Sounds 144, 289 videos Radio 48Creating 223, 228, 229 Removing Backups 318, 331 information 317, 318 sound settings Resets 300, 316-318, 322 caution forRenaming 319 344 267-268163, 169 For 297 Slide shows 203, 246 Resetting 300227 139 250 249Formatting 247 163 Symbols 36, 37Starting 86, 93 193-195 Templates TDD devices. See TTY/TDD devices258 244 Alarms 289 Installing 269, 270Sending 61, 63 337-338 Updating information 85 uppercase letters 36, 297 URLs 127 212Calendar 280 Virtual private networks. See VPN connections Voice Command application297 161 Opening 163, 166 Accessing 161, 174 System 320175 193 239-245 Saving 247, 249, 258 searching 256 setting default template253-254