Palm PMG0501000P manual Perform a soft reset see Performing a soft reset

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6Perform a soft reset (see Performing a soft reset).

7Restart your computer and make sure the desktop sync software is running.

8If problems persist and you’re synchronizing through a USB hub, try connecting the USB cable to a different USB port or directly to your computer’s built-in USB port.

9If you’re already synchronizing through a built-in USB port on the front of your computer, move the USB cable to a USB on the back of your computer if your computer has USB ports in both places.

10Uninstall the desktop software that came with your smartphone, and then repeat the installation process (see Reinstalling the desktop software).

11For a Windows XP computer only, delete the existing partnership between your smartphone and your computer and create a new one by doing the following steps in turn:

•Disconnect your smartphone and your computer from the USB cable.

•Right-click the gray ActiveSync icon in the taskbar in the lower-right corner of your computer screen and select Open Microsoft ActiveSync.

•Click File, and then click Delete Mobile Device. When asked to confirm, click Yes.

•Connect your smartphone and your computer to the USB cable.

•When the Synchronization Setup Wizard appears, follow the steps to establish a sync relationship between your smartphone and your computer.

12 If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync may not work. For a Windows XP computer only, go to microsoft.com and search for the following topics to help with specific firewall setup situations:

•ActiveSync USB Connection Troubleshooting Guide

•ActiveSync with Sygate Personal Firewall

•ActiveSync with TrendMicro PC-cillin Internet Security

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