Palm PMG0501000P manual Have problems sending and receiving email, Have problems sending email

T R O U B L E S H O O T I N G

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service. Check with your service provider to see if any provider-specific requirements exist.

•Service provider settings frequently change. If your email account was working but you are currently experiencing problems, check with your service provider to see if any of the account settings have changed.

I have problems sending and receiving email

Short periods of time when email is unavailable are common due to server problems or poor wireless coverage. If you have problems sending or receiving mail for an extended period of time, check with your ISP or email service provider to verify that the service is working properly.

Scheduled email synchronization is not working

If email synchronization is occurring and you turn your smartphone off or the connection to your email service provider is disconnected, the synchronization fails.

•Check the synchronization schedule to make sure that email sync is set to

occur at the expected day and time. See

Setting the synchronization schedule for

details.

•Press Start , select Programs, and then select ActiveSync . Press Menu (right softkey) and select Configure Server. Make sure the verify password setting is on. This is required for over-the-air synchronization.

I have problems sending email

If you are able to receive email messages but cannot send them, try the following steps, in turn:

•Make sure your ISP or email provider allows you to access email on a smartphone. Some providers do not offer this option at all; other providers require an upgrade for accessing email on a smartphone.

•Press Start , select Programs, and then select ActiveSync . Press Menu (right softkey) and select Configure Server. Make sure the SSL box is checked.

•Enter the name of a different outgoing mail server for sending mail. Many ISPs,

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