Palm PMG0501000P Can’t send or receive text or multimedia messages, Verify all of the following

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T R O U B L E S H O O T I N G

C H A P T E R

I can’t send or receive text or multimedia messages

•Make sure your phone is on and that you’re inside a coverage area (see Turning your phone on).

•Contact your wireless service provider to verify that your plan includes messaging services, that these services have been correctly activated, and that they are available at your location. Your wireless service provider should be able to tell you if messaging services have been experiencing transmission delays.

•If possible, contact the recipient or sender of the message, and make sure the receiving device can handle the type of message you’re sending.

•If a text message arrives but does not display a notification, perform a soft reset (see Performing a soft reset).

I can’t make or receive calls using a hands-free device with Bluetooth® wireless technology

Verify all of the following:

•The Turn on Bluetooth box is checked in Bluetooth Settings.

•Your Bluetooth device is charged and turned on.

•Your smartphone is within range of the hands-free device. Bluetooth range is up to 10 meters (30 feet) in optimum environmental conditions, which include the absence of the following: obstacles, radio interference from nearby electronic equipment, and other factors.

•The Bluetooth Settings screen is closed.

•You are away from other devices using the 2.4 GHz radio frequency, such as cordless phones, microwaves, and Wi-Fi equipment. If this is impossible, move the phone closer to the hands-free device.

•The device specifications are compatible with your smartphone.

I lost the connection between my smartphone and my Bluetooth headset

1Press Start and select Settings.

2Select the Connections tab, and then select Bluetooth.

3Select the Devices tab.

4Select your headset name from the list.

324N E T W O R K C O N N E C T I O N