Resetting your smartphone | Palm PMG0501000P instruction

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T R O U B L E S H O O T I N G

C H A P T E R

5To reinstall the software, switch your smartphone to setup mode and connect your smartphone to your computer and follow the onscreen instructions. See Installing the desktop sync software for detailed instructions.

.

4Slide the stylus out from its slot.

5Use the stylus tip to gently press the reset button.

Resetting your smartphone

Performing a soft reset

Performing a soft reset is similar to restarting a computer. If your smartphone is not responding or you have trouble synchronizing with your computer, a soft reset may help.

1If your smartphone responds to key

presses, press and hold Power to turn off your phone.

2If the screen display is on, press

Power to turn off the screen.

3Remove the back panel from your smartphone.

6Wait for the progress bar on the Palm® logo screen to fill before continuing to use your smartphone.

7Slide the back panel into place.

316 R E S E T T I N G Y O U R S M A R T P H O N E

Image 316

Palm PMG0501000P manual Resetting your smartphone, Performing a soft reset

Contents

User Guide Intellectual property notices Contents Iv C O N T E N T S N T E N T S Terms Regulatory and safety information Specifications Index Viii C O N T E N T S Welcome This chapter Your Palm Treo Pro smartphone What’s in the box?Hardware Documentation and software Data service plan For web browsing and email Service contract with an activated SIMWhat do I need to get started? Where can I learn more? While using your smartphoneFor a quick introduction Start and select Help E L C O M E Setting up This chapter Palm Treo Pro smartphone overview Front view Back view Top view Inserting the SIM card and battery Check with your wireless service provider for information Slide the back panel back into place Charging the battery Indicator light Maximizing battery life Making your first call Adjusting call volume Look for your phone number directlyWhat’s my number? Select SIM Manager Using the My Treo application Setting up synchronization Using one thumb on the 5-way Quickly move aroundComplete tasks in applications Navigator This chapter Navigating around the screen Scrolling through screens Tap and drag the slider of an onscreen scroll bar Closing screens Highlighting and selecting items Highlighting text Using the softkeysSelecting menu items Selecting options in a shortcut menu Selecting options in a list Using the keyboard Entering numbers, punctuation, and symbols Entering lowercase and uppercase letters Entering passwords Entering other symbols and accented charactersSymbols and accented characters To select… Or L Ö ô œ õ Or F Ï îOr P Or R Or T Ü û Opening and closing applications Press Start to open the Start menuPress Center to open the highlighted application Opening applications in Programs Switching among open applications Closing applicationsTo close one or more individual Selected To close all open applications Select Stop All Customizing the Quick MenuDefining exclusive programs Select Add Exclusive Using your Today screen End I N G Y O U R T O D a Y S C R E E N O V I N G a R O U N D O N Y O U R S M a R T P H O N E Your phone This chapter Turning your smartphone on/off PowerTurning your phone on Press and hold Power Turning your phone offWaking up the screen and turning it off Phone/Send , Start , Calendar , Messaging , or End Making calls Dialing from the Today screen Dialing with a speed dial Press Option to avoid starting a contact lookupDialing by contact name Dialing using the onscreen keypad Dialing from a web page or message Dialing your national emergency number Receiving calls Press Phone/Send Setting up voicemail Using voicemailListening to voicemail from the Today screen What can I do during a call? Retrieving messages from a voicemail notification Switching applications during a call Ending a call Decline adding the number Press Cancel right softkey Start and select TodaySaving phone numbers Create a new contact Select New Contact Press Phone/Send Answering a second call call waiting Making a conference call Select Get Settings When you’re done, do one of the followingForwarding calls Working with called numbers Working with recently called numbers 1 Press Phone/SendSave the phone number to a contact See Saving phone numbers Send a text message to the number With the call open, do either of the following Press Menu right softkey and select Call History Assigning a speed dial to a phone number A P T E R What are all those icons? O U R P H O N E A P T E R Headset Using a phoneAnswer an incoming call Respond to call waiting Connecting to a Bluetooth hands-free device On Bluetooth box Devices and to display the device list Select the Mode tab and check the TurnAdd new device Using a Bluetooth hands-free device Settings Customizing phoneSelecting ringtones and display notices Phone Missed call a call you did not If you selected Known Caller, Roaming Adjusting call and ringer volumeOptional Select the Play icon to preview the sound Assigning a caller ID ringtone Select Ring toneSelect a tone for this contact entry Press OK Enabling TTY Check the Enable TTY support box Setting your phone to automatically answer callsIf an alert appears, press OK Press OK Adding contact numbers from new callers Setting options for rejecting a call Blocking calls Setting caller ID All calls All outgoing calls are blocked Setting call waiting notification Enabling fixed dialing Manually selecting your wireless band From the Network Selection list, select an option Automatic The network connection is automatically madeSelecting broadcast channel options Check the Receive channel list box Press OK Synchronizing information This chapter How do I synchronize? Synchronization overviewSynchronizing with desktop sync software What can I synchronize? Infrared IR See Synchronizing over an infrared connection A T C a N I S Y N C H R O N I Z E ? Info type Method Where to learn more Setting up your computer for synchronization System requirements Installing the desktop sync software A P T E R Switching between setup mode and sync mode Using the desktop sync software Select Set up my PCTo open the desktop sync software, do one of the following Windows Mobile Device Center Synchronizing using the USB cableSynchronizing Setting up wireless synchronization Select ActiveSync Press Menu right softkey and select Add Server Source Check the Save password box Settings are not available for all items Setting the synchronization schedule Use above settings when roaming Initiating a wireless sync manually Other ways to synchronize Synchronizing over a Bluetooth connectionStart and select Programs Select ActiveSync Make sure your computer is equipped with an IR port Synchronizing over an infrared connectionSynchronizing with multiple computers Changing which applications sync Stopping synchronization Press Stop left softkey Y N C H R O N I Z I N G I N F O R M a T I O N Your email This chapter Setting up email Entering settings for an email accountHow to set up Email account type E T T I N G U P E M a I L Press Messaging Select Setup E-mail Press Next right softkey Review all download settings Select Select Manually 111 Press Next right softkey Enter your account username and password Press Next right softkey Review all download settings Select Sending and receiving messages Editing and deleting accounts Press MessagingOptions Selecting which email account to use Creating and sending an email message Press Messaging Press Send left softkey Receiving email messages Press Messaging Opening attachments For fully downloaded messages OpenFor partially downloaded messages Check the Include file attachments box Working with email messages Adding a contact from an email message Adding an online address book Using an online address book Finding messages Replying to a message Deleting messages Forwarding a messageSorting your messages Using email shortcuts HoldPress Hold Adding a signature to your outgoing messages Customizing your email settings When replying to e-mail, include Display account picker when openingKeep copies of sent items in Sent Check names using these address When available, use this storage card Empty deleted items Select Do one of the followingIf the account list is displayed Press Select any of the following options Encrypt all outgoing e-mail Sign all outgoing e-mail messages Select Send/Receive Schedule Changing email download settings Other email accountsSelect either of the following Select Download Size Settings Press Done left softkey twice Selecting which folders sync Outlook email accounts Working with meeting invitations Sending email Messages from Within another Application O U R E M a I L Your text and multimedia messages This chapter Sending and receiving text and multimedia messages Creating and sending a text message Optional Press Menu right softkey and select Spell Check Previewing a text message with an attached file Creating and sending a multimedia message Press OK twice to return to the messageRingtones Midi Sound clips AMR, WAV A P T E R Select Slides Insert Slide Repeat to add another slide in this messageThen select the color you want Slides Organize Slides Organizing slides within a multimedia message New MMS Setting options for an outgoingOptions Send Options Receiving text messages New messageMenu right softkey Call sender Dials Sender’s phone number Viewing a text message Hide left softkey DismissesViewing a multimedia message Forward the message Press Menu Using Messaging to chatVoiceMail Using links in messages Adding a contact from a message Select Yes Setting message preferences Use Unicode when necessary Customizing additional multimedia message settingsSelect SMS\MMS Select either or both of the following Request delivery notifications On the Preferences tab, select any of the following Using Windows LiveTM Set As DefaultUsing Live Search Setting up Windows Live Mail Select Windows Live Select Sign in to Windows Live Press Next left softkey Select any of the following Using Windows Live MailStore Windows Live contacts in your Using Windows Live Messenger Select Messenger Text entry bar A P T E R Your connections to the web and wireless devices This chapter Viewing a web Browsing the webPress Start and select Internet Explorer Press OK to close Internet Explorer Mobile Navigating web pages View the previous page Press Back left softkey or BackspaceSelect Forward Softkey and select Refresh Multimedia message, or an email account Creating a favoriteViewing a favorite Select the page you want to view in the list Organizing your favorites Select New FolderEnter a name for this folder and select Add Press OK Downloading files and images from a web Customizing your Internet Explorer Mobile settings Copying text from a webReturning to recently viewed pages Home page Sets the page that Select the Memory tab and set any of the following options Save links to pages visited Working with streaming content Connecting to streaming contentViewing streaming content Select Streaming Media Customizing Streaming Media Do not show ‘Connect to Internet’ Using WorldMate Getting online travel information and toolsSelect WorldMate Downloading the WorldMate application Select an option to access a WorldMate Feature Weather Center , FlightCenter , My Itinerary , Travel Tools , or Converters Connecting to a Wi-Fi network Why use a Wi-Fi connection?Are there different types of Wi-Fi networks? There are two types of Wi-Fi networks Open network, see Connecting to an open network Turning the Wi-Fi feature on and offWi-Fi When Wi-Fi is on, your Today screen displays Wi-Fi On Connecting to a secure network This is a hidden network Sets Password is also known as a preshared key PSK Enter the following settings and press Next right softkeyKey is automatically provided Disconnecting from a network Use Ieee 802.1x network accessCustomizing Wi-Fi settings Select the Power Mode tab and set any of the following Automatically connects to that network Customizing advanced Wi-Fi settings Customizing network adapter settings Press Save right softkey Press OK Connecting to devices with Bluetooth wireless technology Tap an adapter to modify settings Entering basic Bluetooth settings Requesting a connection with another Bluetooth device Accepting a connection from another Bluetooth device Setting up a USB Internet Connection Sharing connection Using your device as a wireless modemSelect Internet Sharing Creating a Bluetooth Internet Connection Sharing connection Select the PC Connection list, and then select Bluetooth PAN A P T E R A P T E R Your photos, videos, and music This chapter Synchronizing your pictures, videos, and music Operating system Do you use Windows XP or Windows Vista?Windows XP Captured on or copied to your Microsoft ActiveSync to open Camera Windows Vista Selecting camera modes By default, the camera on your smartphoneVideo Captures video clips Taking a picture White balance Specifies the light conditions Brightness Sets the brightness level Recording a video Customizing your Camera settings Direction panorama mode only Stitch Count panorama mode onlySnapshots sports mode only Sets Capture Speed sports and burst Flicker Adjustment Sets the rate to Recording Limit video mode onlyPictures & Videos Show Reminder Contacts picture Viewing a video MPEG-4 3GPP2Videos Viewing a slide show Sending a picture or video Creating a caller ID picture Organizing pictures and videos Using a picture as the Today screen backgroundEditing a picture Customizing picture playback settings Deleting a picture or videoRenaming a picture or video Press Start and select Pictures When rotating a picture, rotate Windows Media Player Mobile MP3 3GPAAC+ MPEG-4 Synchronizing Windows Media Player library files N D O W S M E D I a P L a Y E R M O B I L E Media Player Press Start and select WindowsStop Ends playback Playback controls Working with libraries Working with playlists Pause playback while using another Customizing Windows Media Player Mobile Resume playback after a phone call Your personal information organizer Contacts Calendar Tasks Contacts Adding a contact Here are some helpful tips for entering info Viewing or changing contact information Deleting a contact Finding a contact in an online address book Customizing ContactsSending a contact Using SIM Manager Highlight the contact you want Calendar Displaying your calendar Press Calendar Adding an alarm reminder to an event Creating an appointment Press Calendar Scheduling a repeating appointment Creating an untimed eventSending a meeting request Replying to a meeting request Marking an event as sensitive Organizing your schedule Deleting an event Select the type of events you want to viewCustomizing Calendar Tasks Set reminders for new itemsSend meeting requests via Specifies Sending an appointment Press Calendar S K S Checking off a task Organizing your tasksTasks list, press Menu right softkey and select Filter Deleting a task Creating a note Creating a voice note Go to the Notes list Creating a note from a templateOrganizing your notes Deleting a note Customizing Notes Your Microsoft Office and other document tools This chapter Synchronizing your Microsoft Office files Synchronizing files that are on your computer Windows XP Microsoft ActiveSync to open Word Mobile Synchronizing files that are on your computer Windows Vista Picture bullets Regular bullets are supported Creating a document Select Word MobileOpening an existing document Creating a document from a template Moving or copying text Finding or replacing text in a documentPress Menu right softkey and select Paste Saving a copy of a document Formatting text Formatting paragraphs and lists List Creates a bulleted or numbered listIndentation Changes the paragraph margins Checking spelling in a document Deleting a document Customizing Word Mobile PowerPoint Mobile Select PowerPoint MobileSetting presentation playback options Playing a presentation Excel Mobile Select the Playback tab, and checkOverride playback options for all files box Fonts reappear on your computer X C E L M O B I L E Creating a workbook Select Excel MobileCreating a workbook from a template Viewing a workbook Select Unfreeze Panes Sheet Lets you switch to a different worksheetCalculating a sum Inserting a function Entering a formulaReferring to a cell or range in a formula Entering a sequence automatically Adding cells, rows, and columns Number of columns-two in this example-to the right Formatting cells Formatting rows and columns Renaming a worksheet Sorting info in a worksheet Creating a chartFiltering info in a worksheet Formatting or changing a chart Finding or replacing info in a workbook Organizing your workbooks Deleting cells, rows, and columns OneNote Mobile Customizing Excel Mobile Select OneNote Mobile Insert a picture Press Menu right Viewing or editing an existing noteOpen a hyperlink Place the cursor Play a voice note Highlight the voice note and press Center Adobe Reader LE Renaming a noteSorting your notes Viewing a file Navigate to and select the file you want to open Changing display options Finding text in a file A P T E R Your application and info management tools This chapter Finding information Using SearchPress Start and select Programs Select Search Exploring files and folders Select File Explorer Installing applications Do any of the following To open an item Select itTo move a file to another folder To highlight multiple items Tap Installing third-party applications Installing applications from the Internet Installing applications from your computer Start and select Programs Select File Explorer Installing Java games and applications Removing applicationsPress Start Card Select Java Select the application that you want to remove Sharing informationSelect Remove Select Yes to confirm the deletion Beaming information Beaming an entry or file A M I N G I N F O R M a T I O N Turning on the option to receive beamed information Using expansion cardsPictures Games Videos Inserting and removing expansion cards Replace the back panel Opening applications on an expansion card Saving files to an expansion card Open the application from which you want to save the info Exploring files on an expansion card Viewing available expansion card memoryRenaming an expansion card Accessing information on a remote computer Check the Encrypt files when placed on a storage card boxAccessing a remote computer Encrypting an expansion card Calculator Customizing Remote Desktop MobilePerforming calculations Press Start and select Calculator Using the Calculator memory A P T E R Conserve power Secure your phone and your data Streamline smartphone use This chapter Today screen settings On the Personal tab, select TodaySelect Browse Select the picture you want to use Press OK Selecting which items appear on your Today screen System sound settings Settings for the item. Press OK to return to Today SettingsOrder in which items appear on the Today screen Silencing sounds Volume level when this sound is turned on Selecting Sounds & Notifications Display and appearance settings Vibrate when ringer switch off/onAdjusting the brightness Play Displaying the clock Setting display formatsClock icon appears displaying the time Application settings Aligning the screen to correct tapping problemsChanging the system color scheme Arranging the Start menu Option + OK = Task Manager Reassigning buttonsOption + Calendar = Calculator Using voice commands Setting up voice commandsOption + Messaging = Tasks Hold Side = Camera Setting input options Enable Auto Correct Indicates Keyboard Tap keys on the onscreen keyboard to enter textClear Stored Entries Deletes Database of word suggestions Locking your smartphone and info Locking your keyboard Keyguard To dismiss Keyguard Press CenterFollowing Press and hold End Press Option + End Turning on Auto-Keyguard Locking your screen Locking the SIM card Check the Require PIN when phone is used box Locking your smartphone Entering owner information System settings Setting the date and time Setting system alarms Press OK If prompted, select Yes to accept your changes Managing identity certificates How much storage space do I have left? Enabling error reportingMemory Optimizing power settings Turning wireless services on/off Comm Manager Updating the system software Connection settings Managing ISP settings Setting up a proxy server Connecting to a VPNSelect the Modem tab Turning a proxy server on or off Select Internet ProxyBox, enter the proxy server information, and select Apply Box Press OK Select Data Connection Enrolling a domain Troubleshooting This chapter Shut down your computer and turn it on again Resetting your smartphone Performing a soft reset Performing a hard reset Replacing the battery Command Uncheck the Enabled box Press OKPerformance Applications are running slower than usual Screen My battery seems to drain quicklyScreen appears blank Signal strength is weak Screen brightness see Adjusting the brightnessNetwork connection Try the suggestions above for weak signals Perform a soft reset see Performing a soft resetCan’t tell if data services are available My smartphone won’t connect to the mobile network My smartphone won’t connect to the Internet Turn on Bluetooth box is checked in Bluetooth Settings Your Bluetooth device is charged and turned onCan’t send or receive text or multimedia messages Verify all of the following Synchronization Desktop sync software Do one of the following Perform a soft reset see Performing a soft reset A P T E R Before you installed Windows Media Player My video and music files won’t syncMy appointments show up in the wrong time slot after I sync My scheduled sync doesn’t work Exchange ActiveSync wireless synchronization Check the Use above setting when roaming boxPress Menu right softkey and select Schedule An alert tells me that the server could not be reached Have problems using my accountAgain later Have problems sending email Have problems sending and receiving emailScheduled email synchronization is not working My vCard or vCal email attachment isn’t forwarding correctly Can’t access a web WebAn image or map is too small on my smartphone screen Secure site refuses to permit a transaction Camera preview image looks strange Third-party applications Getting more help Voice quality Making room on your smartphoneIs the other person hearing an echo? Are you hearing your own voice echo? Is your voice too quiet on the other end? O I C E Q U a L I T Y Terms Gprs General Packet Radio Service Hsdpa High-Speed Download Packet AccessEdge Enhanced Data rates for GSM Evolution Exif Exchangeable Image File Format Partnership Phone OffPiconet PIM personal information manager SMS Short Messaging Service PUK personal unblocking keyPUK2 personal unblocking key Secure Sockets Layer SSL Umts Universal Mobile Telecommunications System UsernameWindows Mobile Start All Programs Windows Mobile Device Center E R M S Regulatory and safety information 0984 Responsible party Précautions d’usage de votre téléphone mobile Battery handling Power Specifications User Safety Voice 800 Email info@audiology.org Product Handling & Safety Driving Safety General Operation Owner’s Record Umts PS data SpecificationsHsdpa Category 5 3.6 Mb Specification S Specification S Specification S Troubleshooting Index331 185 Installing 269-272 293317 139 Adding 223, 228 87, 88 144305 228 81-82 268 228101 223-227 Charts 248, 255 242 140218 247 199-200 334 Battery 23-24, 110 161, 163153 100 222 141Contacts 53, 120 218 217 Dates 252, 292 Text 32168-170 Email 124, 128, 129 186 112 292304 Events 224 135, 165, 333 setting security options for 130 For 109, 112 changing settings for 115 deleting131 147, 154 Outlook Errors 195, 305, 322 Deleting 124, 128132 290 Encryption 130, 163 272 212, 278Cards 208, 212, 278 248 Games 272 gestures298 Heat sources 24 help 13, 313 hiding Calendar items Image files 142, 202 Entering 36-37, 85Losing 240 168 108-115 337 187-189Keyboard 240 299 118 211 Selecting 127, 165Creating 241, 244 219 110 155 150 224-225115 Freeing 272, 331 208, 212, 278 Music 53, 191, 20829-30 Deleting 147, 152 267 Adding 218, 229, 259 187289 ActiveSync 93 145 113 343107, 118, 119 301 300 58, 60300, 301 183 PINs 79, 80, 300 Playlists 208, 209Taking 197-199, 258 Viewing 202, 203 Radio 48 Sounds 144, 289 videosCreating 223, 228, 229 Removing Resets 300, 316-318, 322 caution for Backups 318, 331 information 317, 318 sound settingsRenaming 319 267-268 344163, 169 For 297 Resetting 300 Slide shows 203, 246227 139 250 249Formatting 247 Symbols 36, 37 163Starting 86, 93 193-195 TDD devices. See TTY/TDD devices Templates258 244 Installing 269, 270 Alarms 289Sending 61, 63 337-338 212 Updating information 85 uppercase letters 36, 297 URLs 127Calendar 280 Voice Command application Virtual private networks. See VPN connections297 161 Accessing 161, 174 System 320 Opening 163, 166175 193 239-245 Saving 247, 249, 258 searching 256 setting default template253-254