Palm PMG0501000P manual Shut down your computer and turn it on again

T R O U B L E S H O O T I N G

Transferring info from	Reinstalling the
another device	desktop software

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C H A P T E R

For information on transferring your info from a previous Windows Mobile® device or from a Palm OS® by ACCESS device to your new Palm® Treo™ Pro smartphone, visit palm.com/treoproumts-support for instructions.

DID YOU KNOW? You can purchase a third-party application that lets you run Palm OS® applications on your smartphone.

DID YOU KNOW? If you have questions about Windows Mobile, you can go to windowsmobile.com. Search for Palm devices for information.

IMPORTANT Do not use a backup utility to transfer your info from another device to your new smartphone. This can cause your smartphone to malfunction.

If you have problems synchronizing using your desktop sync software, you may need to reinstall the software.

BEFORE YOU BEGIN Make sure your computer profile includes administrator rights to install software. In large organizations, these are usually granted by the system administrator.

1Shut down your computer and turn it on again.

2On your computer, click Start > Control Panel > Add or Remove Programs.

3Remove your desktop software. For computers running Windows XP, the software is called Microsoft ActiveSync. For computers running Windows Vista, the software is called Windows Mobile Device Center.

4Quit any active applications, including virus scanners and Internet security applications.

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