Palm PMG0501000P manual Third-party applications, Getting more help

T R O U B L E S H O O T I N G

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Third-party applications

Sometimes third-party applications can cause conflicts on your smartphone. Third-party applications that modify wireless features may affect the performance of your smartphone and may require extra troubleshooting. Use caution when installing the following types of applications:

•Ringtone managers

•Caller ID applications

•Instant messaging

•Applications that modify when your phone or data connections turn on or off and how your phone behaves

If you recently installed an application and your smartphone seems to be stuck, try the following:

1Perform a soft reset (see Performing a soft reset).

2Make sure the third-party application is compatible with the Windows Mobile

6.1Professional operating system on your smartphone.

3Delete the most recently installed application from your smartphone (see Removing applications).

4If the problem persists, perform another soft reset.

5If possible, synchronize or use a backup utility to back up your most recent info.

6Perform a hard reset (see Performing a hard reset).

7Synchronize or restore your backup to restore the info in your built-in applications.

8If the problem is resolved, begin reinstalling your third-party applications one at a time.

9If the problem recurs, delete the last application you installed and report the problem to its developer.

Getting more help

Contact the vendor of any third-party software if you require further assistance.

C H A P T E R

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