TROUBLESHOOTING
WEB 335
14
CHAPTER
WebI can’t access a web page
First, make sure you have Internet access:
Open Internet Explorer Mobile and try to
view a web page you’ve loaded before. To
ensure that you’re viewing the page
directly from the Internet, press Menu
(right softkey) and select Refresh. After
confirming your Internet connection, try to
view the page in question again. If it comes
up blank, press Menu (right softkey) and
select Refresh.
If you’re still having trouble, the page may
contain elements that are not supported by
Internet Explorer Mobile, such as Flash,
Shockwave, VBScript, WML script, and
other plug-ins.
Some websites use a redirector to their
true home page. For example, ifyou enter
the address http://palm.com/support, it
may resolve to http://palm.com/us/support.
If Internet Explorer Mobile can’t follow the
redirect, try using a desktop browser to
see the landing page of the redirector, and
enter that address in Internet Explorer
Mobile.
An image or map is too small on my
smartphonescreen
Internet Explorer Mobile has several
viewing modes: One Column, Default,
Desktop, and Full Screen. Switch to
Desktop to see the full-size image (see
Viewing a web page).
A secure site refuses to permit a
transaction
Some websites don’t support certain
browsers for transactions. Please contact
the site’s webmaster to make sure the site
allows transactions using Internet Explorer
Mobile.
TIP
Your smartphone can open your email
application when you select an email address
on a web page. If nothing happens when you
select the link, try setting up your email
application first.