Press Menu right softkey and select Schedule | Palm PMG0501000P

T R O U B L E S H O O T I N G

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2Select ActiveSync .

3Press Menu (right softkey) and select Schedule.

4Check the Use above setting when roaming box.

5Press OK .

An alert tells me that ActiveSync encountered a problem on the server

There is a temporary problem with the server or the server may be temporarily overloaded. Try again later. If the problem persists, contact your system administrator.

An alert tells me that there is not enough free memory to sync my info

The ActiveSync application on your smartphone ran out of storage space. Try the following:

1Go to Memory Settings and close all running programs (see Closing applications).

2If the problem persists, see Making room on your smartphone for suggestions on other ways to free up space on your smartphone.

An alert tells me that ActiveSync encountered a problem with [item type] [item name]

An error occurred during the sync of a single item. This error can usually be corrected only by removing the item that caused the error. If you sync again to see if the error persists, be aware that items causing this type of error are skipped and do not show up again.

My Today screen settings are not restored after a hard reset

Settings such as the background image and plug-in choices are not backed up during synchronization, so they can’t be restored after a hard reset. If you use a backup utility, you may be able to restore a backup to recover your Today screen settings and other additional info.

Exchange ActiveSync (wireless synchronization)

This section covers issues with direct wireless synchronization with an Exchange server. See Desktop sync software for help with synchronizing using your desktop sync software.

C H A P T E R

S Y N C H R O N I Z A T I O N 331

Image 331

Palm PMG0501000P manual Press Menu right softkey and select Schedule, Check the Use above setting when roaming box

Contents

User Guide Intellectual property notices Contents Iv C O N T E N T S N T E N T S Terms Regulatory and safety information Specifications Index Viii C O N T E N T S Welcome This chapter Documentation and software Your Palm Treo Pro smartphoneWhat’s in the box? Hardware Data service plan For web browsing and email Service contract with an activated SIMWhat do I need to get started? Start and select Help Where can I learn more?While using your smartphone For a quick introduction E L C O M E Setting up This chapter Front view Palm Treo Pro smartphone overview Top view Back view Check with your wireless service provider for information Inserting the SIM card and battery Slide the back panel back into place Charging the battery Indicator light Maximizing battery life Making your first call Select SIM Manager Adjusting call volumeLook for your phone number directly What’s my number? Setting up synchronization Using the My Treo application Navigator Using one thumb on the 5-wayQuickly move around Complete tasks in applications This chapter Scrolling through screens Navigating around the screen Closing screens Tap and drag the slider of an onscreen scroll bar Highlighting and selecting items Highlighting text Using the softkeysSelecting menu items Selecting options in a shortcut menu Selecting options in a list Using the keyboard Entering lowercase and uppercase letters Entering numbers, punctuation, and symbols To select… Entering passwordsEntering other symbols and accented characters Symbols and accented characters Or L Ö ô œ õ Or F Ï îOr P Or R Or T Ü û Opening applications in Programs Opening and closing applicationsPress Start to open the Start menu Press Center to open the highlighted application Selected Switching among open applicationsClosing applications To close one or more individual Select Add Exclusive To close all open applications Select Stop AllCustomizing the Quick Menu Defining exclusive programs End Using your Today screen I N G Y O U R T O D a Y S C R E E N O V I N G a R O U N D O N Y O U R S M a R T P H O N E Your phone This chapter Turning your smartphone on/off PowerTurning your phone on Phone/Send , Start , Calendar , Messaging , or End Press and hold PowerTurning your phone off Waking up the screen and turning it off Dialing from the Today screen Making calls Dialing with a speed dial Press Option to avoid starting a contact lookupDialing by contact name Dialing using the onscreen keypad Dialing your national emergency number Dialing from a web page or message Press Phone/Send Receiving calls Setting up voicemail Using voicemailListening to voicemail from the Today screen Retrieving messages from a voicemail notification What can I do during a call? Ending a call Switching applications during a call Create a new contact Select New Contact Decline adding the number Press Cancel right softkeyStart and select Today Saving phone numbers Press Phone/Send Answering a second call call waiting Making a conference call Select Get Settings When you’re done, do one of the followingForwarding calls Send a text message to the number Working with called numbersWorking with recently called numbers 1 Press Phone/Send Save the phone number to a contact See Saving phone numbers Press Menu right softkey and select Call History With the call open, do either of the following Assigning a speed dial to a phone number A P T E R What are all those icons? O U R P H O N E A P T E R Headset Using a phoneAnswer an incoming call Respond to call waiting Connecting to a Bluetooth hands-free device On Bluetooth box Devices and to display the device list Select the Mode tab and check the TurnAdd new device Using a Bluetooth hands-free device Phone Missed call a call you did not SettingsCustomizing phone Selecting ringtones and display notices If you selected Known Caller, Roaming Adjusting call and ringer volumeOptional Select the Play icon to preview the sound Enabling TTY Assigning a caller ID ringtoneSelect Ring tone Select a tone for this contact entry Press OK Adding contact numbers from new callers Check the Enable TTY support boxSetting your phone to automatically answer calls If an alert appears, press OK Press OK Blocking calls Setting options for rejecting a call All calls All outgoing calls are blocked Setting caller ID Setting call waiting notification Enabling fixed dialing Manually selecting your wireless band Check the Receive channel list box From the Network Selection list, select an optionAutomatic The network connection is automatically made Selecting broadcast channel options Press OK Synchronizing information This chapter How do I synchronize? Synchronization overviewSynchronizing with desktop sync software Infrared IR See Synchronizing over an infrared connection What can I synchronize? A T C a N I S Y N C H R O N I Z E ? Info type Method Where to learn more System requirements Setting up your computer for synchronization Installing the desktop sync software A P T E R Switching between setup mode and sync mode Using the desktop sync software Select Set up my PCTo open the desktop sync software, do one of the following Windows Mobile Device Center Synchronizing using the USB cableSynchronizing Setting up wireless synchronization Press Menu right softkey and select Add Server Source Select ActiveSync Check the Save password box Setting the synchronization schedule Settings are not available for all items Initiating a wireless sync manually Use above settings when roaming Other ways to synchronize Synchronizing over a Bluetooth connectionStart and select Programs Select ActiveSync Make sure your computer is equipped with an IR port Synchronizing over an infrared connectionSynchronizing with multiple computers Changing which applications sync Press Stop left softkey Stopping synchronization Y N C H R O N I Z I N G I N F O R M a T I O N Your email This chapter Email account type Setting up emailEntering settings for an email account How to set up E T T I N G U P E M a I L Press Next right softkey Press Messaging Select Setup E-mail Select Manually Review all download settings Select 111 Press Next right softkey Press Next right softkey Enter your account username and password Review all download settings Select Selecting which email account to use Sending and receiving messagesEditing and deleting accounts Press Messaging Options Creating and sending an email message Press Messaging Receiving email messages Press Send left softkey Press Messaging Check the Include file attachments box Opening attachmentsFor fully downloaded messages Open For partially downloaded messages Adding a contact from an email message Working with email messages Adding an online address book Using an online address book Replying to a message Finding messages Deleting messages Forwarding a messageSorting your messages Adding a signature to your outgoing messages Using email shortcutsHold Press Hold Customizing your email settings When replying to e-mail, include Display account picker when openingKeep copies of sent items in Sent When available, use this storage card Check names using these address Select any of the following options Empty deleted items SelectDo one of the following If the account list is displayed Press Sign all outgoing e-mail messages Encrypt all outgoing e-mail Select Send/Receive Schedule Changing email download settings Other email accountsSelect either of the following Press Done left softkey twice Select Download Size Settings Selecting which folders sync Outlook email accounts Working with meeting invitations Messages from Within another Application Sending email O U R E M a I L Your text and multimedia messages This chapter Creating and sending a text message Sending and receiving text and multimedia messages Optional Press Menu right softkey and select Spell Check Previewing a text message with an attached file Creating and sending a multimedia message Press OK twice to return to the messageRingtones Midi Sound clips AMR, WAV A P T E R Select Slides Insert Slide Repeat to add another slide in this messageThen select the color you want Organizing slides within a multimedia message Slides Organize Slides New MMS Setting options for an outgoingOptions Send Options Sender’s phone number Receiving text messagesNew message Menu right softkey Call sender Dials Viewing a text message Hide left softkey DismissesViewing a multimedia message Forward the message Press Menu Using Messaging to chatVoiceMail Using links in messages Select Yes Adding a contact from a message Setting message preferences Request delivery notifications Use Unicode when necessaryCustomizing additional multimedia message settings Select SMS\MMS Select either or both of the following On the Preferences tab, select any of the following Setting up Windows Live Mail Using Windows LiveTMSet As Default Using Live Search Select Windows Live Select Sign in to Windows Live Press Next left softkey Select any of the following Using Windows Live MailStore Windows Live contacts in your Select Messenger Using Windows Live Messenger Text entry bar A P T E R Your connections to the web and wireless devices This chapter Viewing a web Browsing the webPress Start and select Internet Explorer Press OK to close Internet Explorer Mobile Softkey and select Refresh Navigating web pagesView the previous page Press Back left softkey or Backspace Select Forward Select the page you want to view in the list Multimedia message, or an email accountCreating a favorite Viewing a favorite Downloading files and images from a web Organizing your favoritesSelect New Folder Enter a name for this folder and select Add Press OK Home page Sets the page that Customizing your Internet Explorer Mobile settingsCopying text from a web Returning to recently viewed pages Save links to pages visited Select the Memory tab and set any of the following options Select Streaming Media Working with streaming contentConnecting to streaming content Viewing streaming content Do not show ‘Connect to Internet’ Customizing Streaming Media Downloading the WorldMate application Using WorldMateGetting online travel information and tools Select WorldMate Converters Select an option to access a WorldMateFeature Weather Center , Flight Center , My Itinerary , Travel Tools , or There are two types of Wi-Fi networks Connecting to a Wi-Fi networkWhy use a Wi-Fi connection? Are there different types of Wi-Fi networks? When Wi-Fi is on, your Today screen displays Wi-Fi On Open network, see Connecting to an open networkTurning the Wi-Fi feature on and off Wi-Fi Connecting to a secure network This is a hidden network Sets Password is also known as a preshared key PSK Enter the following settings and press Next right softkeyKey is automatically provided Disconnecting from a network Use Ieee 802.1x network accessCustomizing Wi-Fi settings Automatically connects to that network Select the Power Mode tab and set any of the following Customizing advanced Wi-Fi settings Press Save right softkey Press OK Customizing network adapter settings Tap an adapter to modify settings Connecting to devices with Bluetooth wireless technology Entering basic Bluetooth settings Requesting a connection with another Bluetooth device Accepting a connection from another Bluetooth device Setting up a USB Internet Connection Sharing connection Using your device as a wireless modemSelect Internet Sharing Select the PC Connection list, and then select Bluetooth PAN Creating a Bluetooth Internet Connection Sharing connection A P T E R A P T E R Your photos, videos, and music This chapter Captured on or copied to your Synchronizing your pictures, videos, and musicOperating system Do you use Windows XP or Windows Vista? Windows XP Microsoft ActiveSync to open Windows Vista Camera Selecting camera modes By default, the camera on your smartphoneVideo Captures video clips Taking a picture Brightness Sets the brightness level White balance Specifies the light conditions Recording a video Customizing your Camera settings Capture Speed sports and burst Direction panorama mode onlyStitch Count panorama mode only Snapshots sports mode only Sets Show Reminder Contacts picture Flicker Adjustment Sets the rate toRecording Limit video mode only Pictures & Videos Viewing a slide show Viewing a videoMPEG-4 3GPP2 Videos Creating a caller ID picture Sending a picture or video Organizing pictures and videos Using a picture as the Today screen backgroundEditing a picture Press Start and select Pictures Customizing picture playback settingsDeleting a picture or video Renaming a picture or video When rotating a picture, rotate Synchronizing Windows Media Player library files Windows Media Player MobileMP3 3GP AAC+ MPEG-4 N D O W S M E D I a P L a Y E R M O B I L E Media Player Press Start and select WindowsStop Ends playback Working with libraries Playback controls Working with playlists Customizing Windows Media Player Mobile Pause playback while using another Resume playback after a phone call Your personal information organizer Contacts Calendar Tasks Adding a contact Contacts Viewing or changing contact information Here are some helpful tips for entering info Deleting a contact Finding a contact in an online address book Customizing ContactsSending a contact Highlight the contact you want Using SIM Manager Displaying your calendar Press Calendar Calendar Creating an appointment Press Calendar Adding an alarm reminder to an event Scheduling a repeating appointment Creating an untimed eventSending a meeting request Marking an event as sensitive Replying to a meeting request Organizing your schedule Deleting an event Select the type of events you want to viewCustomizing Calendar Sending an appointment Press Calendar TasksSet reminders for new items Send meeting requests via Specifies S K S Deleting a task Checking off a taskOrganizing your tasks Tasks list, press Menu right softkey and select Filter Creating a note Creating a voice note Go to the Notes list Creating a note from a templateOrganizing your notes Customizing Notes Deleting a note Your Microsoft Office and other document tools This chapter Synchronizing files that are on your computer Windows XP Synchronizing your Microsoft Office files Microsoft ActiveSync to open Synchronizing files that are on your computer Windows Vista Word Mobile Picture bullets Regular bullets are supported Creating a document from a template Creating a documentSelect Word Mobile Opening an existing document Moving or copying text Finding or replacing text in a documentPress Menu right softkey and select Paste Formatting text Saving a copy of a document Checking spelling in a document Formatting paragraphs and listsList Creates a bulleted or numbered list Indentation Changes the paragraph margins Customizing Word Mobile Deleting a document Playing a presentation PowerPoint MobileSelect PowerPoint Mobile Setting presentation playback options Fonts reappear on your computer Excel MobileSelect the Playback tab, and check Override playback options for all files box X C E L M O B I L E Viewing a workbook Creating a workbookSelect Excel Mobile Creating a workbook from a template Select Unfreeze Panes Sheet Lets you switch to a different worksheetCalculating a sum Inserting a function Entering a formulaReferring to a cell or range in a formula Adding cells, rows, and columns Entering a sequence automatically Formatting cells Number of columns-two in this example-to the right Renaming a worksheet Formatting rows and columns Sorting info in a worksheet Creating a chartFiltering info in a worksheet Finding or replacing info in a workbook Formatting or changing a chart Deleting cells, rows, and columns Organizing your workbooks Customizing Excel Mobile OneNote Mobile Select OneNote Mobile Play a voice note Highlight the voice note and press Center Insert a picture Press Menu rightViewing or editing an existing note Open a hyperlink Place the cursor Viewing a file Adobe Reader LERenaming a note Sorting your notes Navigate to and select the file you want to open Finding text in a file Changing display options A P T E R Your application and info management tools This chapter Finding information Using SearchPress Start and select Programs Select Search Select File Explorer Exploring files and folders To highlight multiple items Tap Installing applicationsDo any of the following To open an item Select it To move a file to another folder Installing applications from the Internet Installing third-party applications Start and select Programs Select File Explorer Installing applications from your computer Card Select Java Installing Java games and applicationsRemoving applications Press Start Select the application that you want to remove Sharing informationSelect Remove Select Yes to confirm the deletion Beaming an entry or file Beaming information A M I N G I N F O R M a T I O N Turning on the option to receive beamed information Using expansion cardsPictures Games Videos Replace the back panel Inserting and removing expansion cards Saving files to an expansion card Opening applications on an expansion card Open the application from which you want to save the info Exploring files on an expansion card Viewing available expansion card memoryRenaming an expansion card Encrypting an expansion card Accessing information on a remote computerCheck the Encrypt files when placed on a storage card box Accessing a remote computer Press Start and select Calculator CalculatorCustomizing Remote Desktop Mobile Performing calculations Using the Calculator memory A P T E R Secure your phone and your data Streamline smartphone use Conserve power This chapter Selecting which items appear on your Today screen Today screen settingsOn the Personal tab, select Today Select Browse Select the picture you want to use Press OK Silencing sounds System sound settingsSettings for the item. Press OK to return to Today Settings Order in which items appear on the Today screen Selecting Sounds & Notifications Volume level when this sound is turned on Play Display and appearance settingsVibrate when ringer switch off/on Adjusting the brightness Displaying the clock Setting display formatsClock icon appears displaying the time Arranging the Start menu Application settingsAligning the screen to correct tapping problems Changing the system color scheme Option + OK = Task Manager Reassigning buttonsOption + Calendar = Calculator Using voice commands Setting up voice commandsOption + Messaging = Tasks Hold Side = Camera Setting input options Database of word suggestions Enable Auto Correct IndicatesKeyboard Tap keys on the onscreen keyboard to enter text Clear Stored Entries Deletes Locking your smartphone and info Turning on Auto-Keyguard Locking your keyboard KeyguardTo dismiss Keyguard Press Center Following Press and hold End Press Option + End Locking the SIM card Locking your screen Locking your smartphone Check the Require PIN when phone is used box Entering owner information Setting the date and time System settings Press OK If prompted, select Yes to accept your changes Setting system alarms Managing identity certificates How much storage space do I have left? Enabling error reportingMemory Optimizing power settings Turning wireless services on/off Comm Manager Updating the system software Managing ISP settings Connection settings Setting up a proxy server Connecting to a VPNSelect the Modem tab Box Press OK Turning a proxy server on or offSelect Internet Proxy Box, enter the proxy server information, and select Apply Select Data Connection Enrolling a domain Troubleshooting This chapter Shut down your computer and turn it on again Performing a soft reset Resetting your smartphone Performing a hard reset Replacing the battery Applications are running slower than usual CommandUncheck the Enabled box Press OK Performance Screen My battery seems to drain quicklyScreen appears blank Signal strength is weak Screen brightness see Adjusting the brightnessNetwork connection My smartphone won’t connect to the mobile network Try the suggestions above for weak signalsPerform a soft reset see Performing a soft reset Can’t tell if data services are available My smartphone won’t connect to the Internet Verify all of the following Turn on Bluetooth box is checked in Bluetooth SettingsYour Bluetooth device is charged and turned on Can’t send or receive text or multimedia messages Synchronization Desktop sync software Do one of the following Perform a soft reset see Performing a soft reset A P T E R My scheduled sync doesn’t work Before you installed Windows Media PlayerMy video and music files won’t sync My appointments show up in the wrong time slot after I sync Exchange ActiveSync wireless synchronization Check the Use above setting when roaming boxPress Menu right softkey and select Schedule An alert tells me that the server could not be reached Have problems using my accountAgain later Have problems sending email Have problems sending and receiving emailScheduled email synchronization is not working My vCard or vCal email attachment isn’t forwarding correctly Secure site refuses to permit a transaction Can’t access a webWeb An image or map is too small on my smartphone screen Camera preview image looks strange Getting more help Third-party applications Voice quality Making room on your smartphoneIs the other person hearing an echo? Is your voice too quiet on the other end? Are you hearing your own voice echo? O I C E Q U a L I T Y Terms Exif Exchangeable Image File Format Gprs General Packet Radio ServiceHsdpa High-Speed Download Packet Access Edge Enhanced Data rates for GSM Evolution PIM personal information manager PartnershipPhone Off Piconet Secure Sockets Layer SSL SMS Short Messaging ServicePUK personal unblocking key PUK2 personal unblocking key Start All Programs Windows Mobile Device Center Umts Universal Mobile Telecommunications SystemUsername Windows Mobile E R M S Regulatory and safety information 0984 Responsible party Précautions d’usage de votre téléphone mobile Battery handling Power Specifications User Safety Voice 800 Email info@audiology.org Product Handling & Safety Driving Safety General Operation Owner’s Record Umts PS data SpecificationsHsdpa Category 5 3.6 Mb Specification S Specification S Specification S 185 TroubleshootingIndex 331 139 Adding 223, 228 Installing 269-272293 317 228 87, 88144 305 223-227 81-82268 228 101 199-200 Charts 248, 255242 140 218 247 100 334 Battery 23-24, 110161, 163 153 218 217 222141 Contacts 53, 120 Email 124, 128, 129 186 Dates 252, 292Text 32 168-170 Events 224 112292 304 147, 154 Outlook 135, 165, 333 setting security options for 130For 109, 112 changing settings for 115 deleting 131 Encryption 130, 163 Errors 195, 305, 322Deleting 124, 128 132 290 272 212, 278Cards 208, 212, 278 Heat sources 24 help 13, 313 hiding Calendar items 248Games 272 gestures 298 168 108-115 Image files 142, 202Entering 36-37, 85 Losing 240 240 337187-189 Keyboard 110 299 118 211Selecting 127, 165 Creating 241, 244 219 Freeing 272, 331 155 150224-225 115 Deleting 147, 152 267 208, 212, 278Music 53, 191, 208 29-30 ActiveSync 93 Adding 218, 229, 259187 289 301 145113 343 107, 118, 119 183 30058, 60 300, 301 Viewing 202, 203 PINs 79, 80, 300Playlists 208, 209 Taking 197-199, 258 Removing Radio 48Sounds 144, 289 videos Creating 223, 228, 229 319 Resets 300, 316-318, 322 caution forBackups 318, 331 information 317, 318 sound settings Renaming For 297 267-268344 163, 169 139 Resetting 300Slide shows 203, 246 227 250 249Formatting 247 193-195 Symbols 36, 37163 Starting 86, 93 244 TDD devices. See TTY/TDD devicesTemplates 258 337-338 Installing 269, 270Alarms 289 Sending 61, 63 280 212Updating information 85 uppercase letters 36, 297 URLs 127 Calendar 161 Voice Command applicationVirtual private networks. See VPN connections 297 193 Accessing 161, 174 System 320Opening 163, 166 175 239-245 Saving 247, 249, 258 searching 256 setting default template253-254