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T R O U B L E S H O O T I N G

C H A P T E R

such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server (see Setting up a POP/IMAP account in the Messaging application: Common email providers).

My vCard or vCal email attachment isn’t forwarding correctly

Microsoft Office Outlook provides several features including vCard and vCal that work with email client software on a Windows computer. For these features to work correctly, the email client software must be properly set up. Follow these steps to check the settings:

1Click Start on your computer and select Settings.

2Select Internet Options and click the Programs tab.

3Make sure that the email field is set to the correct email client software.

4Click OK.

5Start the email client software and make sure it is configured as the default MAPI client. Consult the documentation for your desktop email application for more information.

When I sync with my Exchange server my info is not downloading to my smartphone

Check with your system administrator to obtain the name of the mail server that offers you wireless access to the corporate mail system. If you cannot obtain the name of this server (some companies do not give it out, because they do not want wireless access to their servers), you cannot use Exchange ActiveSync to synchronize with the Exchange server. You can also check the following setting:

1Press Start and select Programs.

2Select ActiveSync .

3Press Menu (right softkey) and select Configure Server.

4Make sure the SSL box is checked.

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Palm PMG0501000P manual My vCard or vCal email attachment isn’t forwarding correctly