My video and music files won’t sync | Palm PMG0501000P manual

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T R O U B L E S H O O T I N G

C H A P T E R

different PIM, you need to install third-party software to synchronize. For more information, consult the company that makes the PIM.

2Open the desktop sync software on your computer, and make sure the Files synchronization option is selected (see Changing which applications sync).

3Uninstall the desktop sync software, reboot your computer, and then repeat the installation process (see Reinstalling the desktop software).

Synchronization starts but doesn’t finish

Make sure that you installed the desktop software that came with your smartphone. If you’re not sure whether this software is installed, reinstall it (see Reinstalling the desktop software).

My video and music files won’t sync

1Make sure you have Windows Media Player 10 or later installed on your computer.

2Reinstall the desktop sync software (see Reinstalling the desktop software). Media file synchronization fails if you installed the desktop sync software

before you installed Windows Media Player.

My appointments show up in the wrong time slot after I sync

1Make sure that you installed the desktop sync software that came with your smartphone. If you’re not sure whether this software is installed, reinstall it (see Reinstalling the desktop software).

2Open Microsoft Office Outlook and correct the wrong entries.

3Manually enter any information you added to your smartphone since the last time you synchronized.

4Synchronize your smartphone and your computer.

My scheduled sync doesn’t work

By default, a scheduled sync does not work while you are roaming. This is to prevent roaming charges on your account. If roaming charges are not a concern, follow these steps to continue your sync schedule while roaming:

1Press Start and select Programs.

330S Y N C H R O N I Z A T I O N

Image 330

Palm PMG0501000P manual My video and music files won’t sync, Before you installed Windows Media Player

Contents

User Guide Intellectual property notices Contents Iv C O N T E N T S N T E N T S Terms Regulatory and safety information Specifications Index Viii C O N T E N T S Welcome This chapter Hardware Your Palm Treo Pro smartphoneWhat’s in the box? Documentation and software Service contract with an activated SIM Data service plan For web browsing and emailWhat do I need to get started? For a quick introduction Where can I learn more?While using your smartphone Start and select Help E L C O M E Setting up This chapter Palm Treo Pro smartphone overview Front view Back view Top view Inserting the SIM card and battery Check with your wireless service provider for information Slide the back panel back into place Charging the battery Indicator light Maximizing battery life Making your first call What’s my number? Adjusting call volumeLook for your phone number directly Select SIM Manager Using the My Treo application Setting up synchronization Complete tasks in applications Using one thumb on the 5-wayQuickly move around Navigator This chapter Navigating around the screen Scrolling through screens Tap and drag the slider of an onscreen scroll bar Closing screens Highlighting and selecting items Using the softkeys Highlighting textSelecting menu items Selecting options in a shortcut menu Selecting options in a list Using the keyboard Entering numbers, punctuation, and symbols Entering lowercase and uppercase letters Symbols and accented characters Entering passwordsEntering other symbols and accented characters To select… Or F Ï î Or L Ö ô œ õOr P Or R Or T Ü û Press Center to open the highlighted application Opening and closing applicationsPress Start to open the Start menu Opening applications in Programs To close one or more individual Switching among open applicationsClosing applications Selected Defining exclusive programs To close all open applications Select Stop AllCustomizing the Quick Menu Select Add Exclusive Using your Today screen End I N G Y O U R T O D a Y S C R E E N O V I N G a R O U N D O N Y O U R S M a R T P H O N E Your phone This chapter Power Turning your smartphone on/offTurning your phone on Waking up the screen and turning it off Press and hold PowerTurning your phone off Phone/Send , Start , Calendar , Messaging , or End Making calls Dialing from the Today screen Press Option to avoid starting a contact lookup Dialing with a speed dialDialing by contact name Dialing using the onscreen keypad Dialing from a web page or message Dialing your national emergency number Receiving calls Press Phone/Send Using voicemail Setting up voicemailListening to voicemail from the Today screen What can I do during a call? Retrieving messages from a voicemail notification Switching applications during a call Ending a call Saving phone numbers Decline adding the number Press Cancel right softkeyStart and select Today Create a new contact Select New Contact Press Phone/Send Answering a second call call waiting Making a conference call When you’re done, do one of the following Select Get SettingsForwarding calls Save the phone number to a contact See Saving phone numbers Working with called numbersWorking with recently called numbers 1 Press Phone/Send Send a text message to the number With the call open, do either of the following Press Menu right softkey and select Call History Assigning a speed dial to a phone number A P T E R What are all those icons? O U R P H O N E A P T E R Using a phone HeadsetAnswer an incoming call Respond to call waiting Connecting to a Bluetooth hands-free device Select the Mode tab and check the Turn On Bluetooth box Devices and to display the device listAdd new device Using a Bluetooth hands-free device Selecting ringtones and display notices SettingsCustomizing phone Phone Missed call a call you did not Adjusting call and ringer volume If you selected Known Caller, RoamingOptional Select the Play icon to preview the sound Select a tone for this contact entry Press OK Assigning a caller ID ringtoneSelect Ring tone Enabling TTY If an alert appears, press OK Press OK Check the Enable TTY support boxSetting your phone to automatically answer calls Adding contact numbers from new callers Setting options for rejecting a call Blocking calls Setting caller ID All calls All outgoing calls are blocked Setting call waiting notification Enabling fixed dialing Manually selecting your wireless band Selecting broadcast channel options From the Network Selection list, select an optionAutomatic The network connection is automatically made Check the Receive channel list box Press OK Synchronizing information This chapter Synchronization overview How do I synchronize?Synchronizing with desktop sync software What can I synchronize? Infrared IR See Synchronizing over an infrared connection A T C a N I S Y N C H R O N I Z E ? Info type Method Where to learn more Setting up your computer for synchronization System requirements Installing the desktop sync software A P T E R Switching between setup mode and sync mode Select Set up my PC Using the desktop sync softwareTo open the desktop sync software, do one of the following Synchronizing using the USB cable Windows Mobile Device CenterSynchronizing Setting up wireless synchronization Select ActiveSync Press Menu right softkey and select Add Server Source Check the Save password box Settings are not available for all items Setting the synchronization schedule Use above settings when roaming Initiating a wireless sync manually Synchronizing over a Bluetooth connection Other ways to synchronizeStart and select Programs Select ActiveSync Synchronizing over an infrared connection Make sure your computer is equipped with an IR portSynchronizing with multiple computers Changing which applications sync Stopping synchronization Press Stop left softkey Y N C H R O N I Z I N G I N F O R M a T I O N Your email This chapter How to set up Setting up emailEntering settings for an email account Email account type E T T I N G U P E M a I L Press Messaging Select Setup E-mail Press Next right softkey Review all download settings Select Select Manually 111 Press Next right softkey Enter your account username and password Press Next right softkey Review all download settings Select Options Sending and receiving messagesEditing and deleting accounts Press Messaging Selecting which email account to use Creating and sending an email message Press Messaging Press Send left softkey Receiving email messages Press Messaging For partially downloaded messages Opening attachmentsFor fully downloaded messages Open Check the Include file attachments box Working with email messages Adding a contact from an email message Adding an online address book Using an online address book Finding messages Replying to a message Forwarding a message Deleting messagesSorting your messages Press Hold Using email shortcutsHold Adding a signature to your outgoing messages Customizing your email settings Display account picker when opening When replying to e-mail, includeKeep copies of sent items in Sent Check names using these address When available, use this storage card If the account list is displayed Press Empty deleted items SelectDo one of the following Select any of the following options Encrypt all outgoing e-mail Sign all outgoing e-mail messages Changing email download settings Other email accounts Select Send/Receive ScheduleSelect either of the following Select Download Size Settings Press Done left softkey twice Selecting which folders sync Outlook email accounts Working with meeting invitations Sending email Messages from Within another Application O U R E M a I L Your text and multimedia messages This chapter Sending and receiving text and multimedia messages Creating and sending a text message Optional Press Menu right softkey and select Spell Check Previewing a text message with an attached file Press OK twice to return to the message Creating and sending a multimedia messageRingtones Midi Sound clips AMR, WAV A P T E R Repeat to add another slide in this message Select Slides Insert SlideThen select the color you want Slides Organize Slides Organizing slides within a multimedia message Setting options for an outgoing New MMSOptions Send Options Menu right softkey Call sender Dials Receiving text messagesNew message Sender’s phone number Hide left softkey Dismisses Viewing a text messageViewing a multimedia message Using Messaging to chat Forward the message Press MenuVoiceMail Using links in messages Adding a contact from a message Select Yes Setting message preferences Select SMS\MMS Select either or both of the following Use Unicode when necessaryCustomizing additional multimedia message settings Request delivery notifications On the Preferences tab, select any of the following Using Live Search Using Windows LiveTMSet As Default Setting up Windows Live Mail Select Windows Live Select Sign in to Windows Live Using Windows Live Mail Press Next left softkey Select any of the followingStore Windows Live contacts in your Using Windows Live Messenger Select Messenger Text entry bar A P T E R Your connections to the web and wireless devices This chapter Browsing the web Viewing a webPress Start and select Internet Explorer Press OK to close Internet Explorer Mobile Select Forward Navigating web pagesView the previous page Press Back left softkey or Backspace Softkey and select Refresh Viewing a favorite Multimedia message, or an email accountCreating a favorite Select the page you want to view in the list Enter a name for this folder and select Add Press OK Organizing your favoritesSelect New Folder Downloading files and images from a web Returning to recently viewed pages Customizing your Internet Explorer Mobile settingsCopying text from a web Home page Sets the page that Select the Memory tab and set any of the following options Save links to pages visited Viewing streaming content Working with streaming contentConnecting to streaming content Select Streaming Media Customizing Streaming Media Do not show ‘Connect to Internet’ Select WorldMate Using WorldMateGetting online travel information and tools Downloading the WorldMate application Center , My Itinerary , Travel Tools , or Select an option to access a WorldMateFeature Weather Center , Flight Converters Are there different types of Wi-Fi networks? Connecting to a Wi-Fi networkWhy use a Wi-Fi connection? There are two types of Wi-Fi networks Wi-Fi Open network, see Connecting to an open networkTurning the Wi-Fi feature on and off When Wi-Fi is on, your Today screen displays Wi-Fi On Connecting to a secure network This is a hidden network Sets Enter the following settings and press Next right softkey Password is also known as a preshared key PSKKey is automatically provided Use Ieee 802.1x network access Disconnecting from a networkCustomizing Wi-Fi settings Select the Power Mode tab and set any of the following Automatically connects to that network Customizing advanced Wi-Fi settings Customizing network adapter settings Press Save right softkey Press OK Connecting to devices with Bluetooth wireless technology Tap an adapter to modify settings Entering basic Bluetooth settings Requesting a connection with another Bluetooth device Accepting a connection from another Bluetooth device Using your device as a wireless modem Setting up a USB Internet Connection Sharing connectionSelect Internet Sharing Creating a Bluetooth Internet Connection Sharing connection Select the PC Connection list, and then select Bluetooth PAN A P T E R A P T E R Your photos, videos, and music This chapter Windows XP Synchronizing your pictures, videos, and musicOperating system Do you use Windows XP or Windows Vista? Captured on or copied to your Microsoft ActiveSync to open Camera Windows Vista By default, the camera on your smartphone Selecting camera modesVideo Captures video clips Taking a picture White balance Specifies the light conditions Brightness Sets the brightness level Recording a video Customizing your Camera settings Snapshots sports mode only Sets Direction panorama mode onlyStitch Count panorama mode only Capture Speed sports and burst Pictures & Videos Flicker Adjustment Sets the rate toRecording Limit video mode only Show Reminder Contacts picture Videos Viewing a videoMPEG-4 3GPP2 Viewing a slide show Sending a picture or video Creating a caller ID picture Using a picture as the Today screen background Organizing pictures and videosEditing a picture Renaming a picture or video Customizing picture playback settingsDeleting a picture or video Press Start and select Pictures When rotating a picture, rotate AAC+ MPEG-4 Windows Media Player MobileMP3 3GP Synchronizing Windows Media Player library files N D O W S M E D I a P L a Y E R M O B I L E Press Start and select Windows Media PlayerStop Ends playback Playback controls Working with libraries Working with playlists Pause playback while using another Customizing Windows Media Player Mobile Resume playback after a phone call Your personal information organizer Contacts Calendar Tasks Contacts Adding a contact Here are some helpful tips for entering info Viewing or changing contact information Deleting a contact Customizing Contacts Finding a contact in an online address bookSending a contact Using SIM Manager Highlight the contact you want Calendar Displaying your calendar Press Calendar Adding an alarm reminder to an event Creating an appointment Press Calendar Creating an untimed event Scheduling a repeating appointmentSending a meeting request Replying to a meeting request Marking an event as sensitive Organizing your schedule Select the type of events you want to view Deleting an eventCustomizing Calendar Send meeting requests via Specifies TasksSet reminders for new items Sending an appointment Press Calendar S K S Tasks list, press Menu right softkey and select Filter Checking off a taskOrganizing your tasks Deleting a task Creating a note Creating a voice note Creating a note from a template Go to the Notes listOrganizing your notes Deleting a note Customizing Notes Your Microsoft Office and other document tools This chapter Synchronizing your Microsoft Office files Synchronizing files that are on your computer Windows XP Microsoft ActiveSync to open Word Mobile Synchronizing files that are on your computer Windows Vista Picture bullets Regular bullets are supported Opening an existing document Creating a documentSelect Word Mobile Creating a document from a template Finding or replacing text in a document Moving or copying textPress Menu right softkey and select Paste Saving a copy of a document Formatting text Indentation Changes the paragraph margins Formatting paragraphs and listsList Creates a bulleted or numbered list Checking spelling in a document Deleting a document Customizing Word Mobile Setting presentation playback options PowerPoint MobileSelect PowerPoint Mobile Playing a presentation Override playback options for all files box Excel MobileSelect the Playback tab, and check Fonts reappear on your computer X C E L M O B I L E Creating a workbook from a template Creating a workbookSelect Excel Mobile Viewing a workbook Sheet Lets you switch to a different worksheet Select Unfreeze PanesCalculating a sum Entering a formula Inserting a functionReferring to a cell or range in a formula Entering a sequence automatically Adding cells, rows, and columns Number of columns-two in this example-to the right Formatting cells Formatting rows and columns Renaming a worksheet Creating a chart Sorting info in a worksheetFiltering info in a worksheet Formatting or changing a chart Finding or replacing info in a workbook Organizing your workbooks Deleting cells, rows, and columns OneNote Mobile Customizing Excel Mobile Select OneNote Mobile Open a hyperlink Place the cursor Insert a picture Press Menu rightViewing or editing an existing note Play a voice note Highlight the voice note and press Center Sorting your notes Adobe Reader LERenaming a note Viewing a file Navigate to and select the file you want to open Changing display options Finding text in a file A P T E R Your application and info management tools This chapter Using Search Finding informationPress Start and select Programs Select Search Exploring files and folders Select File Explorer To move a file to another folder Installing applicationsDo any of the following To open an item Select it To highlight multiple items Tap Installing third-party applications Installing applications from the Internet Installing applications from your computer Start and select Programs Select File Explorer Press Start Installing Java games and applicationsRemoving applications Card Select Java Sharing information Select the application that you want to removeSelect Remove Select Yes to confirm the deletion Beaming information Beaming an entry or file A M I N G I N F O R M a T I O N Using expansion cards Turning on the option to receive beamed informationPictures Games Videos Inserting and removing expansion cards Replace the back panel Opening applications on an expansion card Saving files to an expansion card Open the application from which you want to save the info Viewing available expansion card memory Exploring files on an expansion cardRenaming an expansion card Accessing a remote computer Accessing information on a remote computerCheck the Encrypt files when placed on a storage card box Encrypting an expansion card Performing calculations CalculatorCustomizing Remote Desktop Mobile Press Start and select Calculator Using the Calculator memory A P T E R Conserve power Secure your phone and your data Streamline smartphone use This chapter Select Browse Select the picture you want to use Press OK Today screen settingsOn the Personal tab, select Today Selecting which items appear on your Today screen Order in which items appear on the Today screen System sound settingsSettings for the item. Press OK to return to Today Settings Silencing sounds Volume level when this sound is turned on Selecting Sounds & Notifications Adjusting the brightness Display and appearance settingsVibrate when ringer switch off/on Play Setting display formats Displaying the clockClock icon appears displaying the time Changing the system color scheme Application settingsAligning the screen to correct tapping problems Arranging the Start menu Reassigning buttons Option + OK = Task ManagerOption + Calendar = Calculator Setting up voice commands Using voice commandsOption + Messaging = Tasks Hold Side = Camera Setting input options Clear Stored Entries Deletes Enable Auto Correct IndicatesKeyboard Tap keys on the onscreen keyboard to enter text Database of word suggestions Locking your smartphone and info Following Press and hold End Press Option + End Locking your keyboard KeyguardTo dismiss Keyguard Press Center Turning on Auto-Keyguard Locking your screen Locking the SIM card Check the Require PIN when phone is used box Locking your smartphone Entering owner information System settings Setting the date and time Setting system alarms Press OK If prompted, select Yes to accept your changes Managing identity certificates Enabling error reporting How much storage space do I have left?Memory Optimizing power settings Turning wireless services on/off Comm Manager Updating the system software Connection settings Managing ISP settings Connecting to a VPN Setting up a proxy serverSelect the Modem tab Box, enter the proxy server information, and select Apply Turning a proxy server on or offSelect Internet Proxy Box Press OK Select Data Connection Enrolling a domain Troubleshooting This chapter Shut down your computer and turn it on again Resetting your smartphone Performing a soft reset Performing a hard reset Replacing the battery Performance CommandUncheck the Enabled box Press OK Applications are running slower than usual My battery seems to drain quickly ScreenScreen appears blank Screen brightness see Adjusting the brightness Signal strength is weakNetwork connection Can’t tell if data services are available Try the suggestions above for weak signalsPerform a soft reset see Performing a soft reset My smartphone won’t connect to the mobile network My smartphone won’t connect to the Internet Can’t send or receive text or multimedia messages Turn on Bluetooth box is checked in Bluetooth SettingsYour Bluetooth device is charged and turned on Verify all of the following Synchronization Desktop sync software Do one of the following Perform a soft reset see Performing a soft reset A P T E R My appointments show up in the wrong time slot after I sync Before you installed Windows Media PlayerMy video and music files won’t sync My scheduled sync doesn’t work Check the Use above setting when roaming box Exchange ActiveSync wireless synchronizationPress Menu right softkey and select Schedule Have problems using my account An alert tells me that the server could not be reachedAgain later Have problems sending and receiving email Have problems sending emailScheduled email synchronization is not working My vCard or vCal email attachment isn’t forwarding correctly An image or map is too small on my smartphone screen Can’t access a webWeb Secure site refuses to permit a transaction Camera preview image looks strange Third-party applications Getting more help Making room on your smartphone Voice qualityIs the other person hearing an echo? Are you hearing your own voice echo? Is your voice too quiet on the other end? O I C E Q U a L I T Y Terms Edge Enhanced Data rates for GSM Evolution Gprs General Packet Radio ServiceHsdpa High-Speed Download Packet Access Exif Exchangeable Image File Format Piconet PartnershipPhone Off PIM personal information manager PUK2 personal unblocking key SMS Short Messaging ServicePUK personal unblocking key Secure Sockets Layer SSL Windows Mobile Umts Universal Mobile Telecommunications SystemUsername Start All Programs Windows Mobile Device Center E R M S Regulatory and safety information 0984 Responsible party Précautions d’usage de votre téléphone mobile Battery handling Power Specifications User Safety Voice 800 Email info@audiology.org Product Handling & Safety Driving Safety General Operation Owner’s Record Specifications Umts PS dataHsdpa Category 5 3.6 Mb Specification S Specification S Specification S 331 TroubleshootingIndex 185 317 Installing 269-272293 139 Adding 223, 228 305 87, 88144 228 101 81-82268 228 223-227 218 247 Charts 248, 255242 140 199-200 153 334 Battery 23-24, 110161, 163 100 Contacts 53, 120 222141 218 217 168-170 Dates 252, 292Text 32 Email 124, 128, 129 186 304 112292 Events 224 131 135, 165, 333 setting security options for 130For 109, 112 changing settings for 115 deleting 147, 154 Outlook 132 290 Errors 195, 305, 322Deleting 124, 128 Encryption 130, 163 212, 278 272Cards 208, 212, 278 298 248Games 272 gestures Heat sources 24 help 13, 313 hiding Calendar items Losing 240 Image files 142, 202Entering 36-37, 85 168 108-115 Keyboard 337187-189 240 Creating 241, 244 219 299 118 211Selecting 127, 165 110 115 155 150224-225 Freeing 272, 331 29-30 208, 212, 278Music 53, 191, 208 Deleting 147, 152 267 289 Adding 218, 229, 259187 ActiveSync 93 107, 118, 119 145113 343 301 300, 301 30058, 60 183 Taking 197-199, 258 PINs 79, 80, 300Playlists 208, 209 Viewing 202, 203 Creating 223, 228, 229 Radio 48Sounds 144, 289 videos Removing Renaming Resets 300, 316-318, 322 caution forBackups 318, 331 information 317, 318 sound settings 319 163, 169 267-268344 For 297 227 Resetting 300Slide shows 203, 246 139 249 250Formatting 247 Starting 86, 93 Symbols 36, 37163 193-195 258 TDD devices. See TTY/TDD devicesTemplates 244 Sending 61, 63 Installing 269, 270Alarms 289 337-338 Calendar 212Updating information 85 uppercase letters 36, 297 URLs 127 280 297 Voice Command applicationVirtual private networks. See VPN connections 161 175 Accessing 161, 174 System 320Opening 163, 166 193 Saving 247, 249, 258 searching 256 setting default template 239-245253-254