Desktop sync software, Select Set up my PC | Palm PMG0501000P

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T R O U B L E S H O O T I N G

C H A P T E R

Desktop sync software

This section covers issues with synchronizing using the desktop sync software that came with your smartphone. If you have a Windows XP computer, the desktop sync software is called ActiveSync® desktop software. If you have a Windows Vista computer, the desktop sync software is called Windows Mobile Device Center.

NOTE See Exchange ActiveSync (wireless synchronization) for help with direct wireless synchronization with an Exchange server.

My smartphone does not sync when I connect it to my computer with the USB cable. Instead, I see a Treo Setup screen.

Your connection did not automatically switch to sync mode. Follow these steps to switch modes manually.

1On your smartphone, press Start and select Settings.

2Select the System tab, and then select PC Setup .

3Select Synchronize.

4If you still cannot synchronize, go to palm.com/treoproumts-support for synchronization support.

I am in sync mode, but synchronization isn’t working.

Even if you are in sync mode, synchronization cannot take place unless you have the desktop sync software installed on your computer. If you did not install the software during initial setup but want to synchronize, switch to setup mode so that you can install the software.

1On your smartphone, press Start and select Settings.

2Select the System tab, and then select PC Setup .

3Select Set up my PC.

4If you still cannot synchronize, go to palm.com/treoproumts-support for synchronization support.

The desktop sync software does not respond to sync attempt

As you complete the following steps, synchronize after each step. If the

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Palm PMG0501000P manual Desktop sync software, Select Set up my PC

Contents

User Guide Intellectual property notices Contents Iv C O N T E N T S N T E N T S Terms Regulatory and safety information Specifications Index Viii C O N T E N T S Welcome This chapter Hardware Your Palm Treo Pro smartphoneWhat’s in the box? Documentation and software What do I need to get started? Service contract with an activated SIMData service plan For web browsing and email For a quick introduction Where can I learn more?While using your smartphone Start and select Help E L C O M E Setting up This chapter Palm Treo Pro smartphone overview Front view Back view Top view Inserting the SIM card and battery Check with your wireless service provider for information Slide the back panel back into place Charging the battery Indicator light Maximizing battery life Making your first call What’s my number? Adjusting call volumeLook for your phone number directly Select SIM Manager Using the My Treo application Setting up synchronization Complete tasks in applications Using one thumb on the 5-wayQuickly move around Navigator This chapter Navigating around the screen Scrolling through screens Tap and drag the slider of an onscreen scroll bar Closing screens Highlighting and selecting items Selecting menu items Using the softkeysHighlighting text Selecting options in a shortcut menu Selecting options in a list Using the keyboard Entering numbers, punctuation, and symbols Entering lowercase and uppercase letters Symbols and accented characters Entering passwordsEntering other symbols and accented characters To select… Or P Or R Or T Ü û Or F Ï îOr L Ö ô œ õ Press Center to open the highlighted application Opening and closing applicationsPress Start to open the Start menu Opening applications in Programs To close one or more individual Switching among open applicationsClosing applications Selected Defining exclusive programs To close all open applications Select Stop AllCustomizing the Quick Menu Select Add Exclusive Using your Today screen End I N G Y O U R T O D a Y S C R E E N O V I N G a R O U N D O N Y O U R S M a R T P H O N E Your phone This chapter Turning your phone on PowerTurning your smartphone on/off Waking up the screen and turning it off Press and hold PowerTurning your phone off Phone/Send , Start , Calendar , Messaging , or End Making calls Dialing from the Today screen Dialing by contact name Press Option to avoid starting a contact lookupDialing with a speed dial Dialing using the onscreen keypad Dialing from a web page or message Dialing your national emergency number Receiving calls Press Phone/Send Listening to voicemail from the Today screen Using voicemailSetting up voicemail What can I do during a call? Retrieving messages from a voicemail notification Switching applications during a call Ending a call Saving phone numbers Decline adding the number Press Cancel right softkeyStart and select Today Create a new contact Select New Contact Press Phone/Send Answering a second call call waiting Making a conference call Forwarding calls When you’re done, do one of the followingSelect Get Settings Save the phone number to a contact See Saving phone numbers Working with called numbersWorking with recently called numbers 1 Press Phone/Send Send a text message to the number With the call open, do either of the following Press Menu right softkey and select Call History Assigning a speed dial to a phone number A P T E R What are all those icons? O U R P H O N E A P T E R Answer an incoming call Respond to call waiting Using a phoneHeadset Connecting to a Bluetooth hands-free device Add new device Select the Mode tab and check the TurnOn Bluetooth box Devices and to display the device list Using a Bluetooth hands-free device Selecting ringtones and display notices SettingsCustomizing phone Phone Missed call a call you did not Optional Select the Play icon to preview the sound Adjusting call and ringer volumeIf you selected Known Caller, Roaming Select a tone for this contact entry Press OK Assigning a caller ID ringtoneSelect Ring tone Enabling TTY If an alert appears, press OK Press OK Check the Enable TTY support boxSetting your phone to automatically answer calls Adding contact numbers from new callers Setting options for rejecting a call Blocking calls Setting caller ID All calls All outgoing calls are blocked Setting call waiting notification Enabling fixed dialing Manually selecting your wireless band Selecting broadcast channel options From the Network Selection list, select an optionAutomatic The network connection is automatically made Check the Receive channel list box Press OK Synchronizing information This chapter Synchronizing with desktop sync software Synchronization overviewHow do I synchronize? What can I synchronize? Infrared IR See Synchronizing over an infrared connection A T C a N I S Y N C H R O N I Z E ? Info type Method Where to learn more Setting up your computer for synchronization System requirements Installing the desktop sync software A P T E R Switching between setup mode and sync mode To open the desktop sync software, do one of the following Select Set up my PCUsing the desktop sync software Synchronizing Synchronizing using the USB cableWindows Mobile Device Center Setting up wireless synchronization Select ActiveSync Press Menu right softkey and select Add Server Source Check the Save password box Settings are not available for all items Setting the synchronization schedule Use above settings when roaming Initiating a wireless sync manually Start and select Programs Select ActiveSync Synchronizing over a Bluetooth connectionOther ways to synchronize Synchronizing with multiple computers Synchronizing over an infrared connectionMake sure your computer is equipped with an IR port Changing which applications sync Stopping synchronization Press Stop left softkey Y N C H R O N I Z I N G I N F O R M a T I O N Your email This chapter How to set up Setting up emailEntering settings for an email account Email account type E T T I N G U P E M a I L Press Messaging Select Setup E-mail Press Next right softkey Review all download settings Select Select Manually 111 Press Next right softkey Enter your account username and password Press Next right softkey Review all download settings Select Options Sending and receiving messagesEditing and deleting accounts Press Messaging Selecting which email account to use Creating and sending an email message Press Messaging Press Send left softkey Receiving email messages Press Messaging For partially downloaded messages Opening attachmentsFor fully downloaded messages Open Check the Include file attachments box Working with email messages Adding a contact from an email message Adding an online address book Using an online address book Finding messages Replying to a message Sorting your messages Forwarding a messageDeleting messages Press Hold Using email shortcutsHold Adding a signature to your outgoing messages Customizing your email settings Keep copies of sent items in Sent Display account picker when openingWhen replying to e-mail, include Check names using these address When available, use this storage card If the account list is displayed Press Empty deleted items SelectDo one of the following Select any of the following options Encrypt all outgoing e-mail Sign all outgoing e-mail messages Select either of the following Changing email download settings Other email accountsSelect Send/Receive Schedule Select Download Size Settings Press Done left softkey twice Selecting which folders sync Outlook email accounts Working with meeting invitations Sending email Messages from Within another Application O U R E M a I L Your text and multimedia messages This chapter Sending and receiving text and multimedia messages Creating and sending a text message Optional Press Menu right softkey and select Spell Check Previewing a text message with an attached file Ringtones Midi Sound clips AMR, WAV Press OK twice to return to the messageCreating and sending a multimedia message A P T E R Then select the color you want Repeat to add another slide in this messageSelect Slides Insert Slide Slides Organize Slides Organizing slides within a multimedia message Options Send Options Setting options for an outgoingNew MMS Menu right softkey Call sender Dials Receiving text messagesNew message Sender’s phone number Viewing a multimedia message Hide left softkey DismissesViewing a text message VoiceMail Using Messaging to chatForward the message Press Menu Using links in messages Adding a contact from a message Select Yes Setting message preferences Select SMS\MMS Select either or both of the following Use Unicode when necessaryCustomizing additional multimedia message settings Request delivery notifications On the Preferences tab, select any of the following Using Live Search Using Windows LiveTMSet As Default Setting up Windows Live Mail Select Windows Live Select Sign in to Windows Live Store Windows Live contacts in your Using Windows Live MailPress Next left softkey Select any of the following Using Windows Live Messenger Select Messenger Text entry bar A P T E R Your connections to the web and wireless devices This chapter Press Start and select Internet Explorer Browsing the webViewing a web Press OK to close Internet Explorer Mobile Select Forward Navigating web pagesView the previous page Press Back left softkey or Backspace Softkey and select Refresh Viewing a favorite Multimedia message, or an email accountCreating a favorite Select the page you want to view in the list Enter a name for this folder and select Add Press OK Organizing your favoritesSelect New Folder Downloading files and images from a web Returning to recently viewed pages Customizing your Internet Explorer Mobile settingsCopying text from a web Home page Sets the page that Select the Memory tab and set any of the following options Save links to pages visited Viewing streaming content Working with streaming contentConnecting to streaming content Select Streaming Media Customizing Streaming Media Do not show ‘Connect to Internet’ Select WorldMate Using WorldMateGetting online travel information and tools Downloading the WorldMate application Center , My Itinerary , Travel Tools , or Select an option to access a WorldMateFeature Weather Center , Flight Converters Are there different types of Wi-Fi networks? Connecting to a Wi-Fi networkWhy use a Wi-Fi connection? There are two types of Wi-Fi networks Wi-Fi Open network, see Connecting to an open networkTurning the Wi-Fi feature on and off When Wi-Fi is on, your Today screen displays Wi-Fi On Connecting to a secure network This is a hidden network Sets Key is automatically provided Enter the following settings and press Next right softkeyPassword is also known as a preshared key PSK Customizing Wi-Fi settings Use Ieee 802.1x network accessDisconnecting from a network Select the Power Mode tab and set any of the following Automatically connects to that network Customizing advanced Wi-Fi settings Customizing network adapter settings Press Save right softkey Press OK Connecting to devices with Bluetooth wireless technology Tap an adapter to modify settings Entering basic Bluetooth settings Requesting a connection with another Bluetooth device Accepting a connection from another Bluetooth device Select Internet Sharing Using your device as a wireless modemSetting up a USB Internet Connection Sharing connection Creating a Bluetooth Internet Connection Sharing connection Select the PC Connection list, and then select Bluetooth PAN A P T E R A P T E R Your photos, videos, and music This chapter Windows XP Synchronizing your pictures, videos, and musicOperating system Do you use Windows XP or Windows Vista? Captured on or copied to your Microsoft ActiveSync to open Camera Windows Vista Video Captures video clips By default, the camera on your smartphoneSelecting camera modes Taking a picture White balance Specifies the light conditions Brightness Sets the brightness level Recording a video Customizing your Camera settings Snapshots sports mode only Sets Direction panorama mode onlyStitch Count panorama mode only Capture Speed sports and burst Pictures & Videos Flicker Adjustment Sets the rate toRecording Limit video mode only Show Reminder Contacts picture Videos Viewing a videoMPEG-4 3GPP2 Viewing a slide show Sending a picture or video Creating a caller ID picture Editing a picture Using a picture as the Today screen backgroundOrganizing pictures and videos Renaming a picture or video Customizing picture playback settingsDeleting a picture or video Press Start and select Pictures When rotating a picture, rotate AAC+ MPEG-4 Windows Media Player MobileMP3 3GP Synchronizing Windows Media Player library files N D O W S M E D I a P L a Y E R M O B I L E Stop Ends playback Press Start and select WindowsMedia Player Playback controls Working with libraries Working with playlists Pause playback while using another Customizing Windows Media Player Mobile Resume playback after a phone call Your personal information organizer Contacts Calendar Tasks Contacts Adding a contact Here are some helpful tips for entering info Viewing or changing contact information Deleting a contact Sending a contact Customizing ContactsFinding a contact in an online address book Using SIM Manager Highlight the contact you want Calendar Displaying your calendar Press Calendar Adding an alarm reminder to an event Creating an appointment Press Calendar Sending a meeting request Creating an untimed eventScheduling a repeating appointment Replying to a meeting request Marking an event as sensitive Organizing your schedule Customizing Calendar Select the type of events you want to viewDeleting an event Send meeting requests via Specifies TasksSet reminders for new items Sending an appointment Press Calendar S K S Tasks list, press Menu right softkey and select Filter Checking off a taskOrganizing your tasks Deleting a task Creating a note Creating a voice note Organizing your notes Creating a note from a templateGo to the Notes list Deleting a note Customizing Notes Your Microsoft Office and other document tools This chapter Synchronizing your Microsoft Office files Synchronizing files that are on your computer Windows XP Microsoft ActiveSync to open Word Mobile Synchronizing files that are on your computer Windows Vista Picture bullets Regular bullets are supported Opening an existing document Creating a documentSelect Word Mobile Creating a document from a template Press Menu right softkey and select Paste Finding or replacing text in a documentMoving or copying text Saving a copy of a document Formatting text Indentation Changes the paragraph margins Formatting paragraphs and listsList Creates a bulleted or numbered list Checking spelling in a document Deleting a document Customizing Word Mobile Setting presentation playback options PowerPoint MobileSelect PowerPoint Mobile Playing a presentation Override playback options for all files box Excel MobileSelect the Playback tab, and check Fonts reappear on your computer X C E L M O B I L E Creating a workbook from a template Creating a workbookSelect Excel Mobile Viewing a workbook Calculating a sum Sheet Lets you switch to a different worksheetSelect Unfreeze Panes Referring to a cell or range in a formula Entering a formulaInserting a function Entering a sequence automatically Adding cells, rows, and columns Number of columns-two in this example-to the right Formatting cells Formatting rows and columns Renaming a worksheet Filtering info in a worksheet Creating a chartSorting info in a worksheet Formatting or changing a chart Finding or replacing info in a workbook Organizing your workbooks Deleting cells, rows, and columns OneNote Mobile Customizing Excel Mobile Select OneNote Mobile Open a hyperlink Place the cursor Insert a picture Press Menu rightViewing or editing an existing note Play a voice note Highlight the voice note and press Center Sorting your notes Adobe Reader LERenaming a note Viewing a file Navigate to and select the file you want to open Changing display options Finding text in a file A P T E R Your application and info management tools This chapter Press Start and select Programs Select Search Using SearchFinding information Exploring files and folders Select File Explorer To move a file to another folder Installing applicationsDo any of the following To open an item Select it To highlight multiple items Tap Installing third-party applications Installing applications from the Internet Installing applications from your computer Start and select Programs Select File Explorer Press Start Installing Java games and applicationsRemoving applications Card Select Java Select Remove Select Yes to confirm the deletion Sharing informationSelect the application that you want to remove Beaming information Beaming an entry or file A M I N G I N F O R M a T I O N Pictures Games Videos Using expansion cardsTurning on the option to receive beamed information Inserting and removing expansion cards Replace the back panel Opening applications on an expansion card Saving files to an expansion card Open the application from which you want to save the info Renaming an expansion card Viewing available expansion card memoryExploring files on an expansion card Accessing a remote computer Accessing information on a remote computerCheck the Encrypt files when placed on a storage card box Encrypting an expansion card Performing calculations CalculatorCustomizing Remote Desktop Mobile Press Start and select Calculator Using the Calculator memory A P T E R Conserve power Secure your phone and your data Streamline smartphone use This chapter Select Browse Select the picture you want to use Press OK Today screen settingsOn the Personal tab, select Today Selecting which items appear on your Today screen Order in which items appear on the Today screen System sound settingsSettings for the item. Press OK to return to Today Settings Silencing sounds Volume level when this sound is turned on Selecting Sounds & Notifications Adjusting the brightness Display and appearance settingsVibrate when ringer switch off/on Play Clock icon appears displaying the time Setting display formatsDisplaying the clock Changing the system color scheme Application settingsAligning the screen to correct tapping problems Arranging the Start menu Option + Calendar = Calculator Reassigning buttonsOption + OK = Task Manager Option + Messaging = Tasks Hold Side = Camera Setting up voice commandsUsing voice commands Setting input options Clear Stored Entries Deletes Enable Auto Correct IndicatesKeyboard Tap keys on the onscreen keyboard to enter text Database of word suggestions Locking your smartphone and info Following Press and hold End Press Option + End Locking your keyboard KeyguardTo dismiss Keyguard Press Center Turning on Auto-Keyguard Locking your screen Locking the SIM card Check the Require PIN when phone is used box Locking your smartphone Entering owner information System settings Setting the date and time Setting system alarms Press OK If prompted, select Yes to accept your changes Managing identity certificates Memory Enabling error reportingHow much storage space do I have left? Optimizing power settings Turning wireless services on/off Comm Manager Updating the system software Connection settings Managing ISP settings Select the Modem tab Connecting to a VPNSetting up a proxy server Box, enter the proxy server information, and select Apply Turning a proxy server on or offSelect Internet Proxy Box Press OK Select Data Connection Enrolling a domain Troubleshooting This chapter Shut down your computer and turn it on again Resetting your smartphone Performing a soft reset Performing a hard reset Replacing the battery Performance CommandUncheck the Enabled box Press OK Applications are running slower than usual Screen appears blank My battery seems to drain quicklyScreen Network connection Screen brightness see Adjusting the brightnessSignal strength is weak Can’t tell if data services are available Try the suggestions above for weak signalsPerform a soft reset see Performing a soft reset My smartphone won’t connect to the mobile network My smartphone won’t connect to the Internet Can’t send or receive text or multimedia messages Turn on Bluetooth box is checked in Bluetooth SettingsYour Bluetooth device is charged and turned on Verify all of the following Synchronization Desktop sync software Do one of the following Perform a soft reset see Performing a soft reset A P T E R My appointments show up in the wrong time slot after I sync Before you installed Windows Media PlayerMy video and music files won’t sync My scheduled sync doesn’t work Press Menu right softkey and select Schedule Check the Use above setting when roaming boxExchange ActiveSync wireless synchronization Again later Have problems using my accountAn alert tells me that the server could not be reached Scheduled email synchronization is not working Have problems sending and receiving emailHave problems sending email My vCard or vCal email attachment isn’t forwarding correctly An image or map is too small on my smartphone screen Can’t access a webWeb Secure site refuses to permit a transaction Camera preview image looks strange Third-party applications Getting more help Is the other person hearing an echo? Making room on your smartphoneVoice quality Are you hearing your own voice echo? Is your voice too quiet on the other end? O I C E Q U a L I T Y Terms Edge Enhanced Data rates for GSM Evolution Gprs General Packet Radio ServiceHsdpa High-Speed Download Packet Access Exif Exchangeable Image File Format Piconet PartnershipPhone Off PIM personal information manager PUK2 personal unblocking key SMS Short Messaging ServicePUK personal unblocking key Secure Sockets Layer SSL Windows Mobile Umts Universal Mobile Telecommunications SystemUsername Start All Programs Windows Mobile Device Center E R M S Regulatory and safety information 0984 Responsible party Précautions d’usage de votre téléphone mobile Battery handling Power Specifications User Safety Voice 800 Email info@audiology.org Product Handling & Safety Driving Safety General Operation Owner’s Record Hsdpa Category 5 3.6 Mb SpecificationsUmts PS data Specification S Specification S Specification S 331 TroubleshootingIndex 185 317 Installing 269-272293 139 Adding 223, 228 305 87, 88144 228 101 81-82268 228 223-227 218 247 Charts 248, 255242 140 199-200 153 334 Battery 23-24, 110161, 163 100 Contacts 53, 120 222141 218 217 168-170 Dates 252, 292Text 32 Email 124, 128, 129 186 304 112292 Events 224 131 135, 165, 333 setting security options for 130For 109, 112 changing settings for 115 deleting 147, 154 Outlook 132 290 Errors 195, 305, 322Deleting 124, 128 Encryption 130, 163 Cards 208, 212, 278 212, 278272 298 248Games 272 gestures Heat sources 24 help 13, 313 hiding Calendar items Losing 240 Image files 142, 202Entering 36-37, 85 168 108-115 Keyboard 337187-189 240 Creating 241, 244 219 299 118 211Selecting 127, 165 110 115 155 150224-225 Freeing 272, 331 29-30 208, 212, 278Music 53, 191, 208 Deleting 147, 152 267 289 Adding 218, 229, 259187 ActiveSync 93 107, 118, 119 145113 343 301 300, 301 30058, 60 183 Taking 197-199, 258 PINs 79, 80, 300Playlists 208, 209 Viewing 202, 203 Creating 223, 228, 229 Radio 48Sounds 144, 289 videos Removing Renaming Resets 300, 316-318, 322 caution forBackups 318, 331 information 317, 318 sound settings 319 163, 169 267-268344 For 297 227 Resetting 300Slide shows 203, 246 139 Formatting 247 249250 Starting 86, 93 Symbols 36, 37163 193-195 258 TDD devices. See TTY/TDD devicesTemplates 244 Sending 61, 63 Installing 269, 270Alarms 289 337-338 Calendar 212Updating information 85 uppercase letters 36, 297 URLs 127 280 297 Voice Command applicationVirtual private networks. See VPN connections 161 175 Accessing 161, 174 System 320Opening 163, 166 193 253-254 Saving 247, 249, 258 searching 256 setting default template239-245