Palm PMG0501000P manual Do one of the following

T R O U B L E S H O O T I N G

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synchronization is successful, you do not need to complete the remaining steps.

1Verify that the USB cable is securely connected at all points (see Setting up your computer for synchronization).

2Make sure that all of the files you’re trying to sync are closed on both your computer and your smartphone.

3On a Windows XP computer, look for the ActiveSync icon at the top of your smartphone screen and the

ActiveSync icon in the taskbar on your computer to make sure ActiveSync desktop software is running on your

computer. On a Windows Vista computer, look for the connection icon at the top of your smartphone screen.

If the correct icons are not displayed, do the following:

Smartphone: Press Start , select Programs. and select ActiveSync . Press Menu (right softkey) and select Connections. Make sure the

Synchronize all PCs using this connection box is checked, and that USB is selected from the list.

Windows XP computer: Click Start > Programs > Microsoft ActiveSync.

Windows Vista computer: Click Start

>All Programs > Windows Mobile Device Center.

4Do one of the following:

Windows XP computer: Double-click the ActiveSync icon in your taskbar. From the File menu, select Connection Settings. Make sure the Allow USB connections box is checked and click Connect.

Windows Vista computer: Click Start > All Programs > Windows Mobile Device Center. Select Connect without setting up your device, and then select Connection settings. Make sure the Allow USB connections box is checked and click Connect.

5On your smartphone, press Start , select Settings, select the

Connections tab, and then select USB to PC . If the Enable advanced network functionality box is checked, uncheck it. If this box is currently unchecked, then check it.

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