Palm PMG0501000P manual A P T E R

T R O U B L E S H O O T I N G

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•ActiveSync with Norton Personal Firewall

•ActiveSync with Zone Alarm Security Suite

•ActiveSync with McAfee Personal Firewall

•ActiveSync with Windows Firewall

13 Verify with your computer hardware vendor that your operating system supports your internal USB controller.

Synchronization finishes but info doesn’t appear where it should

•With the included desktop sync software, your smartphone can synchronize with the root folders of Microsoft Office Outlook Contacts, Calendar, Tasks, and Notes (Outlook sold separately; a free trial version is available for download from your smartphone). If you want to synchronize with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Microsoft Office Outlook (right-click the addresses and select Add to Personal Address Book).

•Microsoft Office Outlook subfolders and public folders are not accessible with the included software. You may want to use a third-party solution instead.

•If you’re trying to sync offline, be sure to set your Microsoft Office Outlook Calendar, Contacts, Notes, and Tasks to be available offline

•For music files, update the library in Windows Media Player Mobile (see Working with libraries).

•For pictures and videos, see Synchronizing your pictures, videos, and music for information on the location of synchronized items.

•For Office Mobile files, see Where are the changes I made to my file? for information on the location of synchronized files.

•If you’re still having problems, try the following:

1Make sure you’re synchronizing with the intended desktop personal information manager (PIM). The desktop sync software lets you synchronize with Microsoft Office Outlook for Windows. If you use a

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