7. Monitoring and Troubleshooting

Health and Status Messages

The following messages appear in the first column of the System and Test Status screen. The highest priority Health and Status message also appears on all ATI screens on the bottom right.

Table 7-1. Health and Status Messages (1 of 4)

Message

What Message Indicates

What To Do

 

 

 

AIS at DSX-1,

An AIS (Alarm Indication

A fault exists in the network

Pt n

Signal) is being received by

connected to the DSX-1 port.

 

the DSX-1 interface.

Contact network provider.

 

 

 

AIS at G.703,

An AIS is being received by

A fault exists in the network

Pt n

the G.703 interface.

connected to the G.703 port.

 

 

Contact network provider.

 

 

 

 

Device Failed

An internal error has been

1.

Provide the 8-digit failure

yyyyyyyy

detected by the operating

 

code shown (yyyyyyyy) to

 

software. yyyyyyyy indicates

 

your service representative.

 

the 8-digit hexadecimal

2.

Reset the unit to clear the

 

failure code.

 

 

condition and message.

 

 

 

 

 

 

Download Failed

A firmware download was

Ensure that the file exists on the

 

interrupted.

TFTP server. Repeat the

 

 

download.

 

 

 

 

EER at DSX-1,

An Excessive Error Rate

1.

Verify the attached

Pt n

(EER) condition has been

 

equipment coding is

 

detected on the DSX-1

 

compatible.

 

interface.

2.

Verify the clock

 

 

 

 

 

configuration.

 

 

3.

Contact network provider.

 

 

 

 

EER at G.703,

An EER condition has been

1.

Verify that the network cable

Pt n

detected on the G.703

 

is securely attached at both

 

interface.

 

ends.

 

 

2.

Verify the attached

 

 

 

equipment coding is

 

 

 

compatible.

 

 

3.

Verify the G.703 line

 

 

 

termination is configured

 

 

 

correctly.

 

 

4.

Contact network provider.

 

 

 

 

EER at Net, Pt n

An EER condition has been

1.

Check the Network

 

detected on the network

 

Performance Statistics

 

interface at Port n. The

 

screen for possible line

 

condition is cleared when the

 

impairments.

 

error rate falls below the

2.

Set the unit to run at a lower

 

threshold value currently

 

 

DSL line rate.

 

configured.

 

 

 

 

 

 

 

Fallback Rate,

The LTU, set to AutoRate

Reset AutoRate, or run at a

Pt n

enable, synchronized at a

fixed rate.

 

lower rate when the line was

 

 

 

restored after an LOS.

 

 

 

 

 

 

8700-A2-GB20-40

May 2002

7-3

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Paradyne U8777, 8779 manual Health and Status Messages, Yyyyyyyy