Polycom RMX 1800 Listing Entry Queues, Modifying the EQ Properties, Transit Entry Queue

Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories
Polycom, Inc. 7-5
Listing Entry Queues
To view the list of Entry Queues:
>> In the RMX Management - Rarely Used pane, click Entry Queues.
The Entry Queues are listed in the Entry Queues pane.
You can double-click an Entry Queue to view its properties.
Modifying the EQ Properties
To modify the EQ:
>> In the Entry Queues pane, either double-click or right-click and select Entry Queue
Properties of the selected Entry Queue in the list.
The Entry Queue Properties dialog box is displayed. All the fields may be modified
except Routing Name.
Transit Entry Queue
A Transit Entry Queue is an Entry Queue to which calls with dial strings containing
incomplete or incorrect conference routing information are transferred.
IP Calls are routed to the Transit Entry Queue when:
• A gatekeeper is not used, or where calls are made directly to the Collaboration Server’s
Signaling IP Address, with incorrect or without a Conference ID.
• When a gatekeeper is used and only the prefix of the Collaboration Server is dialed,
with incorrect or without a Conference ID.
• When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls containing incomplete or incorrect
conference routing information are rejected by the Collaboration Server.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the participant for a
destination conference ID. Once the correct information is entered, the participant is
transferred to the destination conference.
Setting a Transit Entry Queue
The Collaboration Server factory default settings define the Default Entry Queue also as the
Transit Entry Queue. You can designate another Entry Queue as the Transit Entry Queue.
Only one Transit Entry Queue may be defined per Collaboration Server and selecting another
Entry Queue as the Transit Entry Queue automatically cancels the previous selection.
To designate an Entry Queue as Transit Entry Queue:
1In the Collaboration Server Management - Rarely Used pane, click Entry Queues.