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Table of Contents
Polycom RMX 1800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Additional Conferencing Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Cascading Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . 7-1
Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . 10-1
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . 12-1
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1
RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-1
Collaboration Server Administration and Utilities . . . . . . . . . . . . . . 19-1
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System Configuration Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-1
Collaboration Server Hardware Monitoring . . . . . . . . . . . . . . . . . . . . 21-1
Appendix A - Disconnection Causes . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
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Polycom RMX 1800 Overview
About the Polycom RMX 1800 Administrators Guide
Who Should Read This Guide?
Prerequisites
How This Guide is Organized
About the Polycom RMX 1800 System
Network Services Guidelines
IP Networks
Workstation Requirements
Conference Profiles
Conferencing Mode
AVC Conferencing - Continuous Presence (CP) Conferencing
Video Protocol Support in CP Conferences
AVC Conferencing Parameters
Basic Conferencing Parameters
Supplemental Conferencing Features
Operator Conferences (CP only Conferences)
Default Profile Settings in CP Conferencing Mode
This Profile is automatically assigned to the following conferencing entities:
Viewing Profiles
Profile Toolbar
Modifying an Existing Profile
Deleting a Conference Profile
Defining New Profiles
Defining AVC - CP Conferencing Profiles
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2-12
5Define the following parameters:
6Click the Video Quality tab. The New Profile Video Quality dialog box opens.
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8Click the Video Settings tab. The New Profile - Video Settings dialog box opens.
9Define the video display mode and layout using the following parameters:
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12 Define the following parameters:
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The New Profile - IVR dialog box opens.
16 If required, set the following parameters:
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19 Click the Site Names tab to display the Site Names dialog box.
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2-28
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CP Conferencing Additional Information
Overlay Layouts
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Message Overlay for Text Messaging
Chinese Font Types
Site Names Definition
Exporting and Importing Conference Profiles
Exporting Conference Profiles
Exporting All Conference Profiles from an MCU
Exporting Selected Conference Profiles
Importing Conference Profiles
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Video Protocols and Resolution Configuration for CP Conferencing
Video Resolutions in AVC-based CP Conferencing
Video Display with CIF, SD and HD Video Connections
H.264 High Profile Support in CP Conferences
CP Conferencing with H.263 4CIF
H.263 4CIF Guidelines
The CP Resolution Decision Matrix
H.264 Base Profile and High Profile Comparison
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Default Minimum Threshold Line Rates and Resource Usage Summary
The following table lists the resource capacity in various Polycom RMX 1800 configurations.
Resolution Configuration for CP Conferences
Accessing the Resolution Configuration Dialog Box
Modifying the Resolution Configuration
Resolution Configuration - Basic
Resolution Configuration Pane
Resolution Configuration - Detailed
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Flag Settings
Minimum Frame Rate Threshold for SD Resolution
Additional Video Resolutions
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Additional Conferencing Information
Content Sharing
H.239 Protocol
SIP BFCP Content Capabilities
Defining Content Sharing Parameters for a Conference
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Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode
Content Settings
Content Protocols
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Selecting a Customized Content Rate
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Modifying the Threshold Line Rate for HD Resolution Content
Exclusive Content Mode
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Stopping a Content Session
Content Broadcast Control
Giving and Cancelling Token Ownership
Managing Noisy Content Connections
Content Display Flags
Forcing Other Content Capabilities
Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients
Video Preview
Video Preview Guidelines
Workstation Requirements
Testing your Workstation
Previewing the Participant Video
Auto Scan and Customized Polling in Video Layout
Enabling Auto Scan and Customized Polling
Auto Scan
Customized Polling
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Media Encryption
Media Encryption Guidelines
Mixing Encrypted and Non-encrypted Endpoints in one Conference
Direct Connection to the Conference
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4-30
Connection to the Entry Queue
*
Moving from the Entry Queue to Conferences or Between Conferences
*
Recording Link Encryption
Encryption Flag Settings
Enabling Encryption in the Profile
Enabling Encryption at the Participant Level
Monitoring the Encryption Status
Packet Loss Compensation (LPR and DBA)
Packet Loss
Causes of Packet Loss
Effects of Packet Loss on Conferences
Lost Packet Recovery
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Lecture Mode
Enabling Lecture Mode
Selecting the Conference Lecturer
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Enabling the Automatic Switching
Lecture Mode Monitoring
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Restricting Content Broadcast to Lecturer
Muting Participants Except the Lecturer
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Audio Algorithm Support
SIP Encryption
Mono
Stereo
Monitoring Participant Audio Properties
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Permanent Conference
Enabling a Permanent Conference
Cascading Conferences
Video Layout in Cascading conferences
Flags Controlling Cascade Layouts
DTMF Forwarding
Play Tone Upon Cascading Link Connection
Basic Cascading
Basic Cascading using IP Cascaded Link
Dialing Directly to a Conference
Dialing to an Entry Queue
Automatic Identification of the Cascading Link
Suppression of DTMF Forwarding
Star Cascading Topology
Master-Slave Cascading
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Monitoring Star Cascaded Conferences
Cascading Conferences - H.239-enabled MIH Topology
MIH Cascading Levels
Cascading Topologies
MIH Cascading Guidelines in CP Licensing
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Video Layout in Cascading CP Conferences
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Meeting Rooms
Meeting Rooms List
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Meeting Room Toolbar & Right-click Menu
The Meeting Room toolbar and right-click menus provide the following functionality:
Creating a New Meeting Room
Entry Queues, Ad Hoc Conferences and SIP Factories
Entry Queues
Defining a New Entry Queue
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4Click OK. The new Entry Queue is added to the Entry Queues list.
Listing Entry Queues
Modifying the EQ Properties
Transit Entry Queue
Setting a Transit Entry Queue
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SIP Factories
Creating SIP Factories
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Monitoring Registration Status
Ad Hoc Conferencing
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Address Book
Viewing the Address Book
Displaying and Hiding the Group Members in the Navigation Pane
Participants List Pane Information
Displaying and Hiding the Address Book
Adding Participants from the Address Book to Conferences
Adding Individual Participants from the Address Book to Conferences
Adding a Group from the Address Book to Conferences
Participant Groups
Managing Groups in the Address Book
Managing the Address Book
Adding a Participant to the Address Book
Adding a New participant to the Address Book Directly
3Define the following fields:
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5Define the following Advanced parameters:
Substituting E.164 Number in Dial String
Adding a Participant from an Ongoing Conference to the Address Book
Modifying Participants in the Address Book
Deleting Participants from the Address Book
Copying or Moving a Participant
Searching the Address Book
Filtering the Address Book
Filtering Address Book Data Using a Predefined Pattern
Filtering Address Book Data Using a Custom Pattern
Clearing the Filter
Obtaining the Display Name from the Address Book
Enabling and Disabling the Obtain Display Name from Address Book Feature
Enabling and Disabling the Obtain Display Name from Address Book Feature
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Importing and Exporting Address Books
Exporting an Address Book
Importing an Address Book
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Reservations
Resources
Reservations
Using the Reservation Calendar
Toolbar Buttons
The toolbar buttons functions are described in Table 9-1.
Reservations Views
Week View
Day View
Today View
List View
Changing the Calendar View
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Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
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Managing Reservations
Viewing and Modifying Reservations
Using the Week and Day views of the Reservations Calendar
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Adjusting the Start Times of all Reservations
Deleting Reservations
Searching for Reservations using Quick Search
Operator Assistance & Participant Move
Operator Conferences
Defining the Components Enabling Operator Assistance
Defining a Conference IVR Service with Operator Assistance Options
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Defining an Entry Queue IVR Service with Operator Assistance Options
Defining a Conference Profile for an Operator Conference
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Starting an Ongoing Operator Conference
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Saving an Operator Conference to a Template
Starting an Operator Conference from a Template
Monitoring Operator Conferences and Participants Requiring Assistance
Requesting Help
Participant Alerts List
Audible Alarms
Using Audible Alarms
Moving Participants Between Conferences
Moving Participants Options
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Conference Templates
Using Conference Templates
Toolbar Buttons
The Conferences List toolbar includes the following button:
Creating a New Conference Template
Creating a new Conference Template from Scratch
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Saving an Ongoing or AVC-based CP Operator Conference as a Template
Starting an Ongoing Conference From a Template
Starting an Operator Conference from a Template (AVC Conferencing)
Scheduling a Reservation From a Conference Template
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Deleting a Conference Template
Exporting and Importing Conference Templates
Exporting Conference Templates
Exporting All Conference Templates from an MCU
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Exporting Selected Conference Templates
Importing Conference Templates
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Conference and Participant Monitoring
General Monitoring
Conference Level Monitoring
Viewing the Properties of an Ongoing CP Conference
The Conference Properties - General dialog box with the General tab opens.
The following information is displayed in the General tab:
12-4
2Click the Advanced tab. The Conference Properties - Advanced dialog box opens.
3The following information is displayed in the Advanced tab:
4Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens.
12-6
The following information is displayed:
5Click the Video Settings tab to list the video parameters.
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Monitoring Operator Conferences and Participants Requiring Assistance (CP Conferences)
Requesting Help
Request to Speak
Participant Alerts List
Participant Level Monitoring
Displaying Participants Properties
IP Participant Properties
12-16
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Monitoring SIP BFCP Content
Detecting SIP Endpoint Disconnection
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Recording Conferences
Creating Multiple Virtual Recording Rooms on the RSS
Configuring the Collaboration Server to Enable Recording
Defining the Recording Link
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Enabling the Recording Features in a Conference IVR Service
Enabling the Recording in the Conference Profile
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Recording Link Encryption
Recording Link Encryption Flag Setting
Recording Link Settings
Managing the Recording Process
Recording Link Layout
Using the Collaboration Server Web Client to Manage the Recording Process
13-10
Using DTMF Codes to Manage the Recording Process
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Users, Connections, and Notes
Users
User Types
Administrator
Administrator Read-only
Listing Users
Adding a New User
Deleting a User
Changing a Users Password
Disabling a User
Enabling a User
Renaming a User
Machine Account
Monitoring
Active Directory
Connections
Viewing the Connections List
Notes
Using Notes
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IVR Services
IVR Services List
15-2
IVR Services Toolbar
The IVR Services toolbar provides quick access to the IVR Service definitions as follows:
Adding Languages
Uploading a Message File to the Collaboration Server
Table15-2 lists the Message Types for each category:
Defining a New Conference IVR Service
Defining a New Conference IVR Service
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9Select the various voice messages and options for the chairperson connection.
10 Click the Conference Password tab.
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Change to Chairperson
Entry Queue IVR Service
Defining a New Entry Queue IVR Service
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Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service
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Modifying the Conference or Entry Queue IVR Service Properties
Replacing the Music File
Adding a Music File
Creating Audio Prompts and Video Slides
Recording an Audio Message
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Creating a Welcome Video Slide
Default IVR Prompts and Messages
The system is shipped with the following audio prompts and messages:
15-32
Volume Control of IVR Messages, Roll Call and Music
IP Network Services
IP Network Services
Management Network (Primary)
Default IP Service (Conferencing Service - Media and signaling)
Modifying the Management Network
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Modifying the Default IP Network Service
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6Click the Gatekeeper tab.
7 Modify the following fields:
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11 View or modify the following fields:
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14 Click the Security tab.
15 Modify the following fields:
Ethernet Settings
IP Network Monitoring
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3Click the H.323 tab.
The H.323 tab displays the following fields:
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NAT (Network Address Translation) Traversal
Deployment Architectures
Remote Connection Using the Internet
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FW (Firewall) NAT Keep Alive
System Configuration in SBC environments
16-26
Polycom RMX 1800 Network Port Usage
The following table summarizes the port numbers and their usage in the Polycom RMX 1800:
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LAN Redundancy
Requirements
Media, Signaling and Management Redundancy
Hardware Monitor Indications
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Multiple Network Services
Resource Allocation and Capacity
Using Multiple Network Service
Enabling Multiple Network Service
Defining New IP Network Service
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Setting a Network Service as Default
Ethernet Settings
Signaling Host IP Address and MCU Prefix in GK Indications
Conference Profile
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Reserving Video Resources for a Conference
Monitoring Conferences
Resource Report
Port Gauge Indications
The Call Detail Record (CDR) Utility
The CDR File
CDR File Formats
Multi-Part CDR Files
CDR File Contents
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
Multi-part CDR File display
Refreshing the CDR List
Retrieving and Archiving Conference CDR Records
RMX Manager Application
Installing the RMX Manager
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Starting the RMX Manager Application
Connecting to the MCU
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RMX Manager Main Screen
MCUs Pane
Conferences Pane
Collaboration Server Management
List Pane
Status Bar
Address Book
Conference Templates
Adding MCUs to the MCUs List
Starting a Conference
Starting a Conference from the Conferences Pane
Starting a Reservation
Starting an Ongoing Conference or Reservation From a Template
Monitoring Conferences
Grouping the Participants by MCU
Start Monitoring/Stop Monitoring
Modifying the MCU Properties
Disconnecting an MCU
Removing an MCU from the MCUs Pane
Changing the RMX Manager Language
Import/Export RMX Manager Configuration
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Collaboration Server Administration and Utilities
System and Participant Alerts
System Alerts
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Participant Alerts
RMX Time
Altering the clock
Resource Management
Resource Capacity
The following table lists the resource capacity in various
19-6
Resource Usage
AVC Conferencing - Continuous Presence
Forcing Video Resource Allocation to CIF Resolution
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Resource Report
Displaying the Resource Report
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Port Usage Threshold
Setting the Port Usage Threshold
SIP Dial-in Busy Notification
Port Usage Gauge
System Information
19-14
SNMP (Simple Network Management Protocol)
MIBs (Management Information Base)
Traps
MIB Files
Private MIBs
Support for MIB-II Sections
The following table details the MIB-II sections that are supported:
The Alarm-MIB
MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it.
H.341-MIB (H.341 H.323)
Unified MIB
19-18
Traps
Figure 1 An Example of a ColdStart Trap
Figure 2 An Example of an Authentication Failure Trap
Status Trap
RMX MIB entities that do not generate traps.
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Defining the SNMP Parameters in the Collaboration Server
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10 Define the following parameters:
11 Click the Add button to add a new Manager terminal.
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15 Define the following parameters:
Audible Alarms
Using Audible Alarms
Audible Alarm Permissions
Stop Repeating Message
Configuring the Audible Alarms
User Customization
Replacing the Audible Alarm File
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Multilingual Setting
Customizing the Multilingual Setting
Banner Display and Customization
Non-Modifiable Banner Text
Sample 1 Banner
Sample 2 Banner
Sample 3 Banner
Sample 4 Banner
Customizing Banners
Banner Display
Login Screen Banner
Main Screen Banner
Software Management
Backup and Restore Guidelines
Using Software Management
Ping Collaboration Server
Using Ping
Notification Settings
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Logger Diagnostic Files
Information Collector
Standard Security Mode
Using the Information Collector
Step 1: Creating the Information Collector Compressed File
Step 2: Saving the Compressed File
Step 3: Viewing the Compressed File
Auditor
Auditor Files
Auditor Event History File Storage
Retrieving Auditor Files
Auditor File Viewer
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Audit Events
Alerts and Faults
19-50
Transactions
Table 2 lists Transactions that are recorded by the Auditor.
ActiveX Bypass
Installing ActiveX
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Resetting the Collaboration Server (RMX)
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System Configuration Flags
Modifying System Flags
20-2
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20-6
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5Click OK to close the Update Flag dialog box. 6Repeat steps 24 to modify additional flags.
Manually Adding and Deleting System Flags
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20-16
20-18
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Manually Adding Flags to the CS_MODULE_PARAMETERS Tab
Deleting a Flag
Auto Layout Configuration
Customizing the Default Auto Layout
20-22
Automatic Password Generation Flags
Enabling the Automatic Generation of Passwords
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Collaboration Server Hardware Monitoring
Viewing the Status of the Hardware Components
Hardware Monitor Pane Tool bar
Viewing the Properties of RMX 1800 Hardware Components
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Resetting the RMX 1800 DSP cards
Temperature Thresholds
Appendix A
Disconnection Causes
IP Disconnection Causes
A-2
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A-4
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A-6
Appendix B
Active Alarms
B-2
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B-6
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B-8
B-10
Appendix C
CDR Fields - Unformatted File
C-2
The Conference Summary Record
Event Records
Standard Event Record Fields
C-4
Event Types
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C-6
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C-8
C-10
Event Specific Fields
The following tables describe the fields which are specific to each type of event.
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C-12
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C-14
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C-16
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C-18
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C-20
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C-22
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C-24
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C-26
C-28
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C-30
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C-32
Disconnection Cause Values
C-34
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C-36
MGC Manager Events that are not Supported by the Collaboration Server
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Appendix D
Ad Hoc Conferencing
Ad Hoc Conferencing
System Settings for Ad Hoc Conferencing
Ad Hoc Settings
Appendix E
Participant Properties Advanced Channel Information
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Appendix F
Configuring Direct Connections to the Collaboration Server
Management Network (Primary)
Configuring the Workstation
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Connecting to the Management Network
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Appendix G
SIP RFC Support
G-2