Polycom, Inc. 10-1
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Operator Assistance & Participant Move
Users (operators) assistance to participants is available when:
• Participants have requested individual help (using *0 DTMF code) during the
conference.
• Participants have requested help for the conference (using 00 DTMF code) during the
conference.
• Participants have problems connecting to conferences, for example, when they enter the
wrong conference ID or password.
In addition, the user (operator) can join the ongoing conference and assist all conference
participants.
Operator assistance is available only when an Operator conference is running on the MCU.
The Operator conference offers additional conference management capabilities to the
Collaboration Server users, enabling them to attend to participants with special requirements
and acquire participant details for billing and statistics. This service is designed usually for
large conferences that require the personal touch.

Operator Conferences

An Operator conference is a special conference that enables the Collaboration Server user
acting as an operator to assist participants without disturbing the ongoing conferences and
without being heard by other conference participants. The operator can move a participant
from the Entry Queue or ongoing conference to a private, one-on-one conversation in the
Operator conference.
In attended mode, the Collaboration Server user (operator) can perform one of the following
actions:
• Participants connected to the Entry Queue who fail to enter the correct destination ID or
conference password can be moved by the user to the Operator conference for
assistance.
• After a short conversation, the operator can move the participant from the Operator
conference to the appropriate destination conference (Home conference).
• The operator can connect participants belonging to the same destination conference to
their conference simultaneously by selecting the appropriate participants and moving
them to the Home conference (interactively or using the right-click menu).
• The operator can move one or several participants from an ongoing conference to the
Operator conference for a private conversation.