Polycom® RMX 1800 Administrator’s Guide
12-12 Polycom, Inc.
24 Click the Audio Settings tab to view the audio parameters defined for the conference.
In SVC conferences, all Audio Settings options are disabled.
Monitoring Operator Conferences and Participants Requiring Assistance (CP Conferences)
Operator conferences are monitored in the same way as standard ongoing conferences.
Each Operator conference includes at least one participant - the Operator.
You can view the properties of the Operator conference by double-clicking the conference
entry in the Conferences list or by right-clicking the conference entry and selecting
Conference Properties. For more information, see the Polycom RMX 1800 Getting Started
Guide, "Conference Level Monitoring” on page 3-32.

Requesting Help

A participant can request help using the appropriate DTMF code from his/her touch tone
telephone or the endpoint’s DTMF input device. The participant can request Individual
Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination conference ID or the
conference password will wait for operator assistance (provided that an Operator
conference is active).