Table of Contents
Polycom, Inc vii
Recording Link Encryption Flag Setting ...........................................................13-7
Recording Link Settings .......................................................................................13-7
Managing the Recording Process .......................................................................................13-8
Recording Link Layout ................................................................................................13-8
Using the Collaboration Server Web Client to Manage the Recording Process ..13-9
Using DTMF Codes to Manage the Recording Process ........................................13-11
Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1
Users .......................................................................................................................................14-1
User Types .....................................................................................................................14-1
Administrator ........................................................................................................14-1
Administrator Read-only ....................................................................................14-1
Operator .................................................................................................................14-1
Chairperson ...........................................................................................................14-1
Auditor ...................................................................................................................14-2
Machine Account ..................................................................................................14-2
Listing Users ..................................................................................................................14-2
Adding a New User .....................................................................................................14-2
Deleting a User ..............................................................................................................14-3
Changing a User’s Password ......................................................................................14-3
Disabling a User ............................................................................................................14-4
Enabling a User .............................................................................................................14-5
Renaming a User ..........................................................................................................14-5
Machine Account ..........................................................................................................14-6
Guidelines ..............................................................................................................14-7
Monitoring .............................................................................................................14-7
Active Directory ....................................................................................................14-7
Connections ...........................................................................................................................14-8
Viewing the Connections List .....................................................................................14-8
Notes ......................................................................................................................................14-9
Using Notes ...................................................................................................................14-9
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
IVR Services List ...................................................................................................................15-1
IVR Services Toolbar ....................................................................................................15-2
Adding Languages ...............................................................................................................15-3
Uploading a Message File to the Collaboration Server ...........................................15-4
Defining a New Conference IVR Service ..........................................................................15-6
Defining a New Conference IVR Service ..................................................................15-6
Change to Chairperson ......................................................................................15-18
Entry Queue IVR Service ...................................................................................................15-19
Defining a New Entry Queue IVR Service ..............................................................15-19
Setting a Conference IVR Service or Entry Queue IVR Service as the Default
Service ..........................................................................................................................15-23
Modifying the Conference or Entry Queue IVR Service Properties ................... 15-25
Replacing the Music File ...................................................................................................15-26
Adding a Music File ...........................................................................................15-26
Creating Audio Prompts and Video Slides ....................................................................15-27