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Primera Technology 510212 manual Troubleshooting, Digital Label Press 3 User’s Manual

Models: 510212

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Troubleshooting

Digital Label Press 3 User’s Manual

Troubleshooting

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If you have difficulty operating your press, the troubleshooting suggestions in this section should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, call PRIMERA's Technical Support Group at (763)475- 6669. Customer and technical support representatives are available Monday through Friday, 8:00 AM to 5:00 PM Central Standard Time.

You may also leave a message 24-hours a day if you'd like to have a representative call you back the next business day. To FAX a question, the Tech Support FAX number is (763)475-6677.

Technical support and printer driver upgrades can also be obtained by connecting to PRIMERA's World Wide Web Home Page, http://www.primeratechnology.com.

Control Panel LCD Display

Your press's LCD Display is the best troubleshooting tool at your disposal. It will identify and report any errors sent from the many sensors used to monitor your press. This section will list error messages along with descriptions and suggestions for fixing problems.

RIBBON OUT: (RIBBON TYPE)

This message indicates the ribbon has stopped moving inside the printer. Most likely this is because the ribbon has reached the end of the roll. The second line of the message is followed by the type of ribbon required (i.e. #200 CMY for a #200 Series 3 color Dye-sublimation ribbon. See section XX for a description of ribbon types. Replace the ribbon and press the Retry button to continue. If a ribbon jam has caused the error, look at the following section for more information.

Section 9: Troubleshooting

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Primera Technology 510212 manual Troubleshooting, Digital Label Press 3 User’s Manual

Contents

Digital label and decal press Trademark Acknowledgements Digital Label Press 3 User’s ManualNotices Printing HistoryFor Users in the United States For Users in CanadaDigital Label Press 3 User’s Manual Section 5 Connecting the Press Table of ContentsSection 2 Safety Precautions Section 3 Getting Started Section 6 Installing and Setting Up the Printer Driver for WindowsSection 9 Troubleshooting Section 10 Technical Specifications Section 7 Installing and Using the PressPrint Software for WindowsSection 8 Maintenance Appendix A Interfacing InformationA. HOW YOUR PRESS WORKS IntroductionThank You Thermal TransferDigital Printing and Cutting… Simultaneously B. SPECIAL FEATURESDye-Sublimation Digital Label Press 3 User’s ManualSafety Precautions WARNINGSSection 2 Safety Precautions Digital Label Press 3 User’s ManualSection 2 Safety Precautions Digital Label Press 3 User’s ManualSection 2 Safety Precautions Digital Label Press 3 User’s ManualSection 2 Safety Precautions Digital Label Press 3 User’s ManualSection 2 Safety Precautions Digital Label Press 3 User’s ManualB. ABOUT MOISTURE CONDENSATION Getting StartedA. CHOOSING A GOOD LOCATION Digital Label Press 3 User’s ManualC. UNPACKING AND INSPECTION D. IDENTIFYING THE PARTSDigital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Control PanelLCD Display Table 3.1. Normal Display MessagesRetry/ Enter CancelMenu/+ Digital Label Press 3 User’s ManualCutting Pressure Digital Label Press 3 User’s ManualPower Switch E. REMOVING THE RIBBON CARTRIDGE AND BLADE HOLDERMedia Input Assembly Interface Cable Power Input PortF. INSTALLING THE BLADE HOLDER EXTREMELY CAREFUL WHEN HANDLING THIS BLADETHE CUTTER BLADE IS RAZOR-SHARP AND CAN EASILY CUT YOU. BE Digital Label Press 3 User’s ManualG. INSTALLING THE MEDIA INPUT ASSEMBLY Digital Label Press 3 User’s ManualH. INSTALLING THE MEDIA OUTPUT ASSEMBLY Digital Label Press 3 User’s ManualDigital Label Press 3 User’s Manual I. APPLYING POWER1. Locate the power cord supplied with your press Section 3 Getting StartedB. ABOUT RIBBONS Ribbon and Print MediaA. INTRODUCTION Digital Label Press 3 User’s ManualC. LOADING RIBBON INTO THE RIBBON CARTRIDGE Digital Label Press 3 User’s ManualSupply Take-Up D. PLACING THE RIBBON CARTRIDGE INTO THE PRINTER Digital Label Press 3 User’s ManualSupply End Take-Up End #200-Series Polyester Label and Decal Stock E. ABOUT PRINT MEDIADigital Label Press 3 User’s Manual #300-Series Vinyl Label and Decal StockF. LOADING THE PRINT MEDIA ROLL INTO THE PRESS Digital Label Press 3 User’s ManualMedia Input Assembly Cover 2. Open the Media Input Assembly Cover4. Close the Media Input Assembly cover Digital Label Press 3 User’s ManualDigital Label Press 3 User’s Manual 5. Pull the Media Roll Release back into the up position This will lock the media roll into place as well as engage the sensor that reads the rolls identification informationDigital Label Press 3 User’s Manual Print Pressure BracketSecuring Lever Digital Label Press 3 User’s Manual 10. Once the bracket is disconnected and unlatched, gently lift it from the printerDigital Label Press 3 User’s Manual 12. Guide the paper over the Platen and under the Pinch Roller as shown. Make certain the paper is centered on the platen rollerDigital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual 15. Once the Print Pressure Bracket is in the proper position, firmly push each Securing Lever all the way down until each is in its locked position. Some force is required to latch these Securing LeversRibbons G. PAPER AND RIBBON DESCRIPTIONS FOR THE CONTROL PANEL LCD DISPLAYDigital Label Press 3 User’s Manual PaperDigital Label Press 3 User’s Manual Section 4 Ribbon and Print MediaConnecting the Press A. RUNNING THE SELF TESTDigital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Self Test ExampleB. CONNECTING THE USB-TO-PARALLEL INTERFACE CABLE Digital Label Press 3 User’s ManualSection 5 Connecting the Press Digital Label Press 3 User’s Manual4. Select CD-ROM Drive and click Next 5. Click Finish. Once the driver for your USB cable is installed, connect the other end of the cable to the parallel interface port located on behind the press Digital Label Press 3 User’s ManualSection 5 Connecting the Press Digital Label Press 3 User’s ManualInstalling and Setting Up the Printer Driver for Windows A. INSTALLING THE WINDOWS PRINTER DRIVERDigital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual 3. Double-click on the Add Printer icon10. The Install From Disk message will appear. Click OK to continue Digital Label Press 3 User’s ManualB. SETTING UP THE WINDOWS 98/ ME PRINTER DRIVER Digital Label Press 3 User’s ManualRibbon Type Digital Label Press 3 User’s ManualPaper Size Color MatchingDither Mode Disable OverlayDigital Label Press 3 User’s Manual IntensityDigital Label Press 3 User’s Manual Disable Target & CutCut Only Disable Print Write Direct to PortSection 6 Installing and Setting Up the Printer Driver for Windows Digital Label Press 3 User’s ManualA. ABOUT PRESSPRINT Installing and Using the PressPrint Software for WindowsB. INSTALLING PRESSPRINT Digital Label Press 3 User’s ManualC. USING PRESSPRINT Digital Label Press 3 User’s ManualDigital Label Press 3 User’s Manual 5. Select6. Select OK to begin contouring your image. You may see the following dialog box appear when attempting to contour cut bitmap files. This slide bar sets the sensitivity of the filter. If your sensitivity is high i.e. 255 your cut line may appear jagged as the filter picks up noise around the outside of an image. This is common in lower resolution files as well as JPEGs. If the sensitivity is too low i.e. 100 the cut line may not follow the image and could overlap light colored areas. A good general setting is Digital Label Press 3 User’s Manual8. With both the cut line and the image selected, click on the Layout menu and select Array. The Array Setup window appears Digital Label Press 3 User’s ManualD. PRINTING TO YOUR PRESS Digital Label Press 3 User’s Manual4. Once all appropriate printer settings have been chosen, select OK to close the setup window. Select OK from the Printing window to send your print job to the press Digital Label Press 3 User’s ManualImporting Files E. HELPFUL PRESSPRINT HINTSDigital Label Press 3 User’s Manual Importing Macintosh FilesShow Bitmaps Outlines / Show Reduced Bitmaps Digital Label Press 3 User’s ManualImporting Vector vs. Bitmap Files Purge UndoCreating A Die Cut Digital Label Press 3 User’s ManualAligning Objects Selecting ObjectsDigital Label Press 3 User’s Manual Anti-AliasingPrinting Multiple Pages of the Same Label F. CREATING SERIALIZED LABELS Digital Label Press 3 User’s Manual4. With both the cut line and the label selected, choose Badges from the Layout menu. The Badge Setup window appears Digital Label Press 3 User’s Manual7. Once you have highlighted the text you wish to serialize and/or selected the replacement data file, click on the OK button of the Badge Setup window. The Text Substitution window appears Digital Label Press 3 User’s ManualG. PRINTING MULTIPLE SPOT COLOR LABELS Digital Label Press 3 User’s ManualThe following is an example of how to print a multiple spot color job. You may want to actually complete this exercise as a self-tutorial. If you do not have the ribbon colors specified in this exercise, simply substitute any other spot color combination. Note that both single and multiple pages of multiple spot color labels can be printed in this fashion. If you have not yet read through Parts D, E, and F of this section, please do so before attempting to complete this exercise Digital Label Press 3 User’s Manual4. Select the appropriate Printer Setup options Ribbon Type, etc.. Then, select the option Hold Media after Print Dont Eject. This will keep the media from cutting the page before all the colors have been printed Digital Label Press 3 User’s ManualDigital Label Press 3 User’s Manual 6. Click on OK to print. PressPrint will send only the RED squares to be printed. During printing, a message will display on screen telling you to wait until printing is complete before loading the next ribbon color and reloading the print mediaA. SUPPLIES REQUIRED MaintenanceB. CLEANING THE PRINT HEAD Digital Label Press 3 User’s ManualC. CLEANING THE PRESSS CASE D. CLEANING THE INSIDE OF THE PRESSDigital Label Press 3 User’s Manual E. CLEANING THE PLATEN ROLLER Digital Label Press 3 User’s ManualPlatten Roller F. CLEARING A RIBBON JAM G. CLEARING A MINOR PRINT MEDIA JAMDigital Label Press 3 User’s Manual H. CLEARING A MAJOR PRINT MEDIA JAM I. REPLACING THE CUTTER BLADEDigital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual 4. Remove the aluminum Blade HolderDigital Label Press 3 User’s Manual 5. Unscrew and remove the top of the Blade HolderSection 8 Maintenance Digital Label Press 3 User’s ManualTroubleshooting Section 9 TroubleshootingDigital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual 2. Open the printer coverDigital Label Press 3 User’s Manual 5. Replace the ribbon and paper1. Cancel the print job from Windows Spooler or PressPrint Digital Label Press 3 User’s ManualDigital Label Press 3 User’s Manual 7. Resend your job from Press Print1. Cancel the job Windows Spooler or Press Print Digital Label Press 3 User’s ManualCutter Targets CUTTER TARGET ERRORDigital Label Press 3 User’s Manual CenterDigital Label Press 3 User’s Manual The print job rasterizes, but the press doesnt printThe LED light on the Control Panel is flashing erratically My prints have blotches or spots in them SymptomsDigital Label Press 3 User’s Manual My dye-sublimation prints look jaggy or pixelatedDigital Label Press 3 User’s Manual The cut line is not centered on the printed objectDigital Label Press 3 User’s Manual „ The cutter is cutting too deeply or is not cutting deeply enoughSection 9 Troubleshooting Digital Label Press 3 User’s ManualTechnical Specifications Digital Label Press 3 User’s ManualDigital Label Press 3 User’s Manual Printer DriverDigital Label Press 3 User’s Manual Appendix AB. CENTRONICS-TYPE PARALLEL INTERFACE A. INTRODUCTIONTABLE A-1 Parallel Interface Pin Assignments Digital Label Press 3 User’s ManualPin assignments are as follows Appendix AMedia output assembly IndexDisplay errors Digital Label Press 3 User’s ManualDigital Label Press 3 User’s Manual Printer cleaning kitSection 9 Troubleshooting Print pressure bracket