D PRODUCT SUPPORT

This appendix provides support information for the QUALCOMM Globalstar GSP-1620 Satellite Data Modem hardware and software. It contains a description of the support available from QUALCOMM Globalstar Customer Service and how to contact the Technical Support and Order Fulfillment teams.

QUALCOMM Globalstar Customer Service

The QUALCOMM Globalstar Customer Service Center, located in the United States, provides skilled Technical Support and Order Fulfillment staff to support customers with technical issues, purchase order requests, and Return Material Authorizations (RMA) for QUALCOMM-warranted equipment. The QUALCOMM Customer Service Website provides online information and forms for technical support and RMA requests. See “Contacting QUALCOMM Customer Service” on page D-3 for details.

Technical Support Information

QUALCOMM Customer Service Technical Support is available 24 hours per day, every day, to provide troubleshooting assistance for all QUALCOMM-provided Globalstar products. Technical Support creates a case to track each issue or request and works to provide a resolution. For more information on technical support, refer to Data Modem Troubleshooting information on the QUALCOMM Customer Service Website.

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Qualcomm GSP-1620 specifications Product Support, Qualcomm Globalstar Customer Service, Technical Support Information

GSP-1620 specifications

Qualcomm GSP-1620 is a powerful, cutting-edge SoC (System on Chip) that is tailored for the demands of modern mobile and embedded applications. Designed to deliver high performance, energy efficiency, and advanced connectivity, the GSP-1620 stands out in the competitive landscape of processor solutions.

One of the main features of the GSP-1620 is its multi-core architecture, which facilitates simultaneous processing of multiple tasks. This architecture ensures enhanced multitasking capabilities, allowing devices to run complex applications smoothly without compromising performance. The GSP-1620 integrates Qualcomm's latest Kryo CPU technology, which optimizes performance while maintaining lower power consumption.

The GSP-1620 excels in graphics performance, powered by Adreno GPU technology. This integration enables rich visual experiences, making it ideal for gaming, augmented reality, and immersive multimedia applications. The GPU's capabilities allow for high frame rates and stunning graphics, ensuring that users enjoy a premium visual experience.

In terms of connectivity, the GSP-1620 supports advanced wireless technologies, including 5G, Wi-Fi 6, and Bluetooth 5. With these capabilities, users can expect ultra-fast data speeds, low latency, and improved networking performance. The integration of Qualcomm’s Snapdragon X55 modem enhances the SoC's capability to deliver seamless connectivity in various environments, whether indoors or outdoors.

Moreover, the GSP-1620 features cutting-edge AI and machine learning capabilities, enabled by Qualcomm’s Hexagon DSP technology. This allows for efficient processing of AI tasks, supporting functionalities such as voice recognition, image processing, and real-time translation. It makes the GSP-1620 suitable for applications in smart devices, automotive solutions, and industrial IoT.

Security is a priority in the design of the GSP-1620. The SoC incorporates hardware-based security features that protect sensitive data and applications, ensuring robust defense against cyber threats. This is vital for applications requiring high levels of security, such as mobile payments and confidential communications.

Lastly, the GSP-1620 is designed with scalability in mind. Its modular architecture allows manufacturers to customize the chipset according to specific needs, making it a versatile solution for a broad range of devices, from smartphones and tablets to wearables and embedded systems.

In summary, Qualcomm GSP-1620 combines high-performance processing, advanced graphics capabilities, sophisticated connectivity options, AI support, and robust security features. With these characteristics, it sets a new standard for mobile and embedded platforms, driving innovation in a variety of industries.