Integrator’s Reference Manual
D-2 80-99208-1 Rev. D
Contact Technical Support for any Satellite Data Modem
related issue, including when you need to:
• Troubleshoot a problem.
• Inquire about a software or hardware upgrade.
• Report a documentation issue.
• Request a Return Material Authorization (RMA).
• Find out the status of a technical issue or of an RMA.
• Follow a pr ocedure that r equires Techni cal Support
direction.
Prior to contacting Technica l Support, please do the
following:
• Repeat the steps or procedures to resolve the problem.
• Check the Website and documentation for solutions.
• Identify the software version and hardware version.
• Document steps or procedures taken.
• Prepare to describe the problem in detail.
Order Fulfillment Information
QUALCOMM Customer Service Order Fulfill ment is
available between 8 a.m. and 5 p.m. P acific Time, Monday
through Friday, for Return Material Authorization (RMA)
assistance on QUALCOMM equipment and to request a
purchase order. To repair, replace, or upgrade parts, request
an RMA from QUALCOMM. Submit RMA requests to
Technical Support to create a case to track the request.
Technical Support approves RMA requests, and Order
Fulfillment validates the warranty and processes the RMA.
For more information on the RMA process, refer to RMA
information on the QUALCOMM Customer Service Website.