Appendix C Warranty and support | Samsung 31 specification

Appendix C Warranty and support

Summary

This appendix provides information on warranty and support for the DVR 31.

Content

Warranty information 94

Contacting support 94

truVision DVR 31 User Manual

93

Image 97

Samsung 31 user manual Appendix C Warranty and support

Contents

1072981 REV a ISS 06MAR12 Contact information Customer support Certification Content System settings Advanced setup 51 Managing users 53 Configuring camerasAppendix a Specifications and Troubleshooting Appendix B Factory defaults Summary Content Product Overview Installation Unpacking the DVR 31 and its accessories Installation environment TruVision DVR 31 model types Model Model number Description HDD capacity DVR 31 back panel Back panel overview Back panel connection diagram Connecting devices to the unit Connecting external devices Connecting required devices Operating instructions Controlling the DVR Control interfaces Front panel Front panel button descriptions Name Description Front panel overview Status LEDs Using the mouseName Description Status LED descriptions Mouse toolbar icons Mouse toolbarMouse toolbar icons Icon Description Function commands Camera commandsMouse toolbar function commands Icon Name Function Icon Name Function Using the IR remote control To place batteries into the IR remote control Controlling multiple DVRs with one remote controlTo connect the remote control to the DVR IR remote control descriptions Name Description Operating modes DVR 31 operating modes Mode DescriptionMain menu overview Main menu commands Command Description Main menu commands Command Description Using the main menuNavigating through dialog screens Saving your changes Cameras menu Field entry types Type Description Using the virtual keyboard To enter characters in an edit box Exiting the main menu Operating instructions Basic operation Turning on the DVR Live mode Viewing in full screen Right-click mouse menu Viewing in multiscreen Spot monitorControlling the spot monitor To connect the spot monitor To log on to the DVR 31 user interface Logging on Logging off Accessing PTZ modeControlling a PTZ camera Front panel PTZ control function Front panel key Channel PTZ control buttons Exiting the PTZ control mode Calling up a preset PTZ pointTo call up a preset PTZ point Playing back video Searching video for playback Instant video playback To search for recorded video by date and time To search for recorded video using the Calendar Mode Searching for recorded video by POS text To search for recorded video by events To search for recorded video by POS text Playback control options Playback controlsOption Description Archiving recorded files Exiting playback mode Using the Archive screen in live mode Using Quick Archive in live mode Basic operation Using the DVR player Archiving a video segment in playback modeTo mark and archive a video segment DVR player To view archived video using the DVR player To turn off or restart the unit Turning off the DVRPage Using the Web browser Overview Windows Vista and 7 users Browser connections Using the Web browser to configure the device Searching and playing recorded video Using the mouse to zoom in or outLive dual streaming Controlling a PTZ camera in the Web browser Bandwidth throttle management PTZ camera in Web browser Exporting Video Clips To play the clip Advanced setup Advanced setup Customizing a user Managing users User screen To customize a user Defining access privileges Enabling passwordFunction or privilege descriptions Privilege Description Privilege Description To assign access levels to privileges Cameras screen Configuring cameras To define a motion detection alarm Motion detection alarm Assigning PTZ protocol Adjusting video imageTo assign PTZ protocol and ID to a camera Covert Camera To adjust video image Audio Off Configuring recording and schedule settingsAssigning a camera name To assign a camera name Schedule screen Defining a recording schedule To configure recording compression Configuring recording compressionTo define schedule ranges Rec wizard Defining recording quality To use the Rec Wizard screen Expert modes To use the Expert Modes screen Alarm settings To configure remote alert Configuring remote alert Camera alarm settings Enabling the alarm buzzerPrealarm and post alarm seconds To define camera alarm settings Ethernet settings Network settings Ethernet Setting screen To define Ethernet settings Mail settings Advanced IP settingsTo define e-mail settings To define the Ddns settings Ddns settings UPnP Display settings Display format VGA ResolutionCamera title display Unit name display POS transaction display Event display Advanced setup System settings System screen System date and time To configure the system date and timeDaylight Saving Time Audio and remote RS-485 settings Mouse Sensitivity settings RS-232 settingsHard drive settings System log Importing and exporting configuration settingsDrive details and status System log code descriptions Code Value Description Below describes the codes used in the system’s system log GUI Code Value Description Upgrading the firmware To upgrade the firmware using the built-in interfacePage Appendix a Model DVR Product specifications Hdmi Incompatibility List Hdmi Compatibility List Troubleshooting Battery removalTo remove the remote control batteries Scandisk Appendix B Network defaults Menu defaultsFunction Setting Appendix C Warranty and support Contacting support Warranty informationEurope, Middle East and Africa North America Australia Appendix D KTD-405 keyboard mapping DVR KTD-405 DVR 31 to KTD-405 keyboard mapping Index Index