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Samsung 31 Warranty information , Contacting support

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Appendix C: Warranty and support

94 truVision DVR 31 User Manual

Warranty information

The warranty period for the DVR 31 is three years from the date of delivery.

Contacting support

Contact technical support if you encounter any difficulties during this installation.

Please make sure you have the requested diagnostic or log files ready before

you contact us by phone or go to www.interlogix.com/customer-support.

Technical Support

Europe, Middle East and Africa

W Select Contact Us at www.utcfssecurityproducts.eu

North America

T +1 855.286.8889

E techsupport@interlogix.com

Australia

E techsupport@interlogix.au

Contents

Main truVision DVR 31 User Manual Page Content Page Page Product Overview Chapter 2 Installation Installation environment Unpacking the DVR 31 and its accessories HDD capacity Back panel overview Figure 1 below shows the back panel controls and connectors on a typical truVision DVR 31. Figure 1: DVR 31 back panel Connecting devices to the unit Page Chapter 3 Operating instructions Control interfaces Controlling the DVR 31 Front panel overview Status LEDs Using the mouse Mouse toolbar Mouse toolbar icons Table 4 below describes the icons that appear on the mouse toolbar. Page Using the IR remote control Controlling multiple DVRs with one remote control Operating modes Main menu overview Main menu commands Table 8 below describes the commands available for each menu items. Using the main menu Navigating through dialog screens Using the virtual keyboard Exiting the main menu Page Chapter 4 Basic operation Turning on the DVR 31 Live mode Right-click mouse menu Viewing in full screen Viewing in multiscreen 2 x 2 2 x 2 2 x 2 2 x 2 x Spot monitor Controlling the spot monitor Logging on Logging off Controlling a PTZ camera Accessing PTZ mode PTZ control buttons Calling up a preset PTZ point Exiting the PTZ control mode Playing back video Instant video playback Searching video for playback Page Page Page Playback controls Exiting playback mode Archiving recorded files Using Quick Archive in live mode Using the Archive screen in live mode Page Archiving a video segment in playback mode Using the DVR player Page Turning off the DVR 31 Page Chapter 5 Using the Web browser Overview Windows Vista and 7 users Browser connections Using the Web browser to configure the device Searching and playing recorded video Using the mouse to zoom in or out Live dual streaming Bandwidth throttle management Controlling a PTZ camera in the Web browser Exporting Video Clips To play the clip Chapter 6 Advanced setup Page Managing users Customizing a user Page Enabling password Defining access privileges Page Configuring cameras Motion detection alarm Assigning PTZ protocol Adjusting video image Covert Camera Audio Off Assigning a camera name Configuring recording and schedule settings Page Configuring recording compression Defining recording quality Rec wizard Expert modes Alarm settings Configuring remote alert Enabling the alarm buzzer Camera alarm settings Prealarm and post alarm seconds Network settings Ethernet settings Page Advanced IP settings E-mail settings DDNS settings UPnP Display settings Page Event display POS transaction display Page Chapter 7 System settings Overview System date and time Daylight Saving Time Audio and remote RS-485 settings RS-232 settings Mouse Sensitivity settings Hard drive settings Page Table 14 below describes the codes used in the systems system log. Page Upgrading the firmware Page Page Product specifications HDMI Compatibility List* HDMI Incompatibility List Battery removal Troubleshooting Scandisk S.M.A.R.T. Hard Drive information Page Menu defaults Network defaults Page Warranty information Contacting support Page DVR 31 to KTD-405 keyboard mapping Index A B C D R S T U